Training provider

Nova Training

UKPRN 10027272

Customer service practitioner (level 2)

Training options for this course

This provider offers these training options for this course. Search for a city or postcode to view what options are available in your location and distances from your location to the training options.

Training option	Location
At apprentice's workplace Training at the employer's location.	Training is provided at apprentice’s workplaces in certain regions. Search for a city or postcode to see if the provider offers training at the apprentice’s workplace in your location.
Day release One day a week at the provider's location.	Day release at multiple locations. View all day release locations 163A Station Road, Stechford, Birmingham, West Midlands, B33 8BA Steel House, 37 Church Street, Oldbury, B69 3AG 367 High Street, West Bromwich, West Midlands, B70 9QL Unit 1,Clive Road Industrial Estate, Redditch, Worcestershire, B97 4BT 50 Manor Road, Colchester, Essex, CO3 3LX John Stretton Memorial Hall, New Road, Kidderminster, Worcestershire, DY10 1AQ 111 Halesowen Road, Netherton, Dudley, West Midlands, DY2 9PY 33-34 Stourbridge Road, Providence Street, Stourbridge, West Midlands, DY9 7DL 178 Widemarsh Street, Hereford, Herefordshire, HR4 9HN The Maltings, Raymond Street, Thetford, Norfolk, IP24 2EA 60-66 Collingdon Street, Luton, Bedfordshire, LU1 1RX 2 Norwich Street, Dereham, Norfolk, NR19 1BX 16-18 Alpha Road, Great Yarmouth, Norfolk, NR31 0LQ 24 Bergen Way, North Lynn Industrial Estate, Kings Lynn, PE30 2JG 8-10 Tan Bank, Wellington, Telford, TF1 1HJ 7-9 Wolverhampton Road, Cannock, WS11 1AP Bloxwich Fire Station, High Street, Walsall, Bloxwich, WS3 3JT 82 HIGH STREET, BROWNHILLS, WALSALL, WS8 6EW 3 Lower Lichfield Street, Willenhall, Walsall, West Midlands, WV13 1PX 1st Floor,Chancel Court, 2 Wellington Road, Bilston, West Midlands, WV14 6AA

Course achievements and participation

Achievements

60%

of apprentices (18 of 30) completed this course and passed their end-point assessment with this provider in academic year 2023 to 2024. 40% did not pass or left the course before taking the assessment.

63.7% national achievement rate

Participation

No data

Not enough apprentices have completed a course with this provider to show participation

Course-level data collected by the Department for Education.

---

Training provider information

Employer and apprentice reviews for this training provider

Employers

VeryPoor

average review from 1 employer when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Apprentices

Good

average review from 16 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in academic year 2023 to 2024. Data collected by the Department for Education.

View results of our survey with employers and apprentices for this provider

Contact this training provider

• Registered address: 3 Lower Lichfield Street, Willenhall, WV13 1PX
• Email: info@novatraining.co.uk
• Telephone: 01902716100
• Website: https://www.novatraining.co.uk/contact-us

Training provider overview and courses delivered

View 25 courses delivered by this training provider

Select a course to view location, training options and contact details

• Motor vehicle service and maintenance technician - light vehicle (level 3)
• Retailer (level 2)
• Operations manager (level 5)
• Team leader (level 3)
• Supply chain warehouse operative (level 2)
• Customer service practitioner (level 2)
• Associate project manager (level 4)
• Heavy vehicle service and maintenance technician (level 3)
• Retail team leader (level 3)
• Accident repair technician (level 3)
• Business administrator (level 3)
• Supply chain practitioner (fast-moving consumer goods (FMCG)) (level 3)
• Improvement technician (level 3)
• Trade supplier (level 2)
• Customer service specialist (level 3)
• Autocare technician (level 2)
• Improvement specialist (level 5)
• Assessor coach (level 4)
• Learning mentor (level 3)
• Employability practitioner (level 4)
• Vehicle damage mechanical, electrical and trim (MET) technician (level 3)
• Vehicle damage panel technician (level 3)
• Lean manufacturing operative (level 2)
• Coaching professional (level 5)
• Transport and warehouse operations supervisor (level 3)

In July 2016 Nova were awarded outstanding grades in all areas by Ofsted. We have 29 sites throughout the West Midlands and East of England and have been delivering education and apprenticeships for over 25 years. We offer a wide variety of courses and apprenticeships. Our achievement rates for apprenticeships are significantly above national averages. In 2015/16 we achieved 83% against the national average of 67% according to data provided by the SFA. We are able to offer e-learning and e-portfolio platforms to our Apprentices and employers. We support and participate in apprenticeship competitions with repeated recent success at Worldskills UK qualifying heats when in November 2016 one of our apprentices competed for a place in the UK national squad in motor vehicle paint refinishing.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for Nova Training.

Shortlist full. Manage shortlist

Shortlisted

Nova Training is 1 of 479 training providers for Customer service practitioner (level 2).

View training providers for this course