Training provider

SANDWELL COLLEGE

UKPRN 10005669

Customer service practitioner (level 2)

Training options for this course

This provider offers these training options for this course. Search for a city or postcode to view what options are available in your location and distances from your location to the training options.

Training option	Location
Day release One day a week at the provider's location.	Sandwell College, 1 Spon Lane, West Bromwich, B70 6AW

Course achievements and participation

Achievements

60%

of apprentices (6 of 10) completed this course and passed their end-point assessment with this provider in academic year 2023 to 2024. 40% did not pass or left the course before taking the assessment.

63.7% national achievement rate

Participation

No data

Not enough apprentices have completed a course with this provider to show participation

Course-level data collected by the Department for Education.

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Training provider information

Employer and apprentice reviews for this training provider

Employers

No reviews

Not enough employers have reviewed this provider.

Apprentices

Poor

average review from 14 apprentices when asked to rate this provider as 'Excellent', 'Good', 'Poor' or 'Very poor'.

Combined reviews for all courses delivered by this provider in academic year 2023 to 2024. Data collected by the Department for Education.

View results of our survey with employers and apprentices for this provider

Contact this training provider

• Registered address: 1 Spon Lane, West Bromwich, B70 6AW
• Email: apprentice@sandwell.ac.uk
• Telephone: 01216675018
• Website: https://www.sandwell.ac.uk/contact/

Training provider overview and courses delivered

View 24 courses delivered by this training provider

Select a course to view location, training options and contact details

• Dental practice manager (level 4)
• Motor vehicle service and maintenance technician - light vehicle (level 3)
• Dental nurse (integrated) (level 3)
• Healthcare support worker (level 2)
• Operations manager (level 5)
• Team leader (level 3)
• Supply chain warehouse operative (level 2)
• Lead adult care worker (level 3)
• Adult care worker (level 2)
• Customer service practitioner (level 2)
• Engineering technician (level 3)
• Business administrator (level 3)
• Carpentry and joinery (level 2)
• Customer service specialist (level 3)
• Painter and decorator (level 2)
• Teaching assistant (level 3)
• Highways maintenance skilled operative (level 2)
• Engineering operative (level 2)
• Wall and floor tiler (level 2)
• Early years educator (level 3)
• Vehicle damage mechanical, electrical and trim (MET) technician (level 3)
• Plasterer (level 2)
• Leader in adult care (level 5)
• Early years practitioner (level 2)

The College's apprenticeship team has Trainers from Automotive, Business, Construction, Customer Services, Dental Nursing, Health & Social Care, Leadership & Management and Teaching & Learning in Schools. Our apprentices form part of the wider College community and are able to access all College student support services. We work with a large base of employers from across the West Midlands and provide a bespoke organisational training needs analysis to help guide employers into making the most appropriate recruitment and training decisions. We are an Ofsted rated good provider and we're committed to high quality training and support for every size of employer.

For general information about this provider, such as the total participation and achievement rate for all courses they deliver, view our provider details page for SANDWELL COLLEGE.

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Shortlisted

SANDWELL COLLEGE is 1 of 479 training providers for Customer service practitioner (level 2).

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