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Apprenticeship training course

Aviation ground operative (level 2)

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Information about Aviation ground operative (level 2)

Working in a specialist role supporting the safe arrival, turnaround and departure of aircraft at airports, military bases, heliports and other airfields.

Knowledge, skills and behaviours
View knowledge, skills and behaviours

Knowledge

  • Health and safety regulations and legislation relevant to the role; an aviation environment and organisational procedures and how they impact on self, others and in relation to aviation operational duties
  • The systems, procedures and requirements to ensure security of self and others in own area of responsibility
  • Aviation and regulatory legislation, procedures and regulations relating to an aviation environment, within own area of responsibility
  • How to communicate effectively and transfer relevant information to people and how to select the most appropriate method of communication
  • Own role within the team and how it contributes to achieving objectives. Know how to identify and respond to individuals’ needs and abilities in different situations and communicate with others and colleagues from a diverse range of backgrounds and cultures
  • Identify key aviation systems used in own role and how to operate and adhere to them in line with the organisation’s procedures
  • Emergency procedures in own area of responsibility, common incidents and disruption that may occur in an aviation environment and the appropriate action to take in the event of an incident
  • Relevant dangerous goods and how to deal with them effectively in own area of responsibility
  • Marshalling: The procedures for marshalling and controlling the movement of aircraft and vehicles, including requirements and importance of distance, speed, and safe positioning of an aircraft and vehicles
  • Loading instruction report: The purpose of a Load Instruction Report (LIR), the key information contained therein and why it is important and relevant to every aircraft movement
  • Load and unload: A team member’s responsibility for the safe, correct and timely on-load/off-load operation, and use of Unit Load Devices (ULD) and restraints to ensure the safety and security of loads
  • Specialist equipment, including unit load device serviceability: The requirements for, and operation of, specialist equipment and vehicles used on and around the aircraft , including the need for serviceable Unit Load Devices (ULDs), to prevent damage to the aircraft, baggage and cargo and own responsibility as part of the team
  • Servicing: Own role in aircraft servicing/turnaround management, aircraft services, pre/post use checks of holds and all hold locks
  • Operate aviation specialist equipment: Own responsibilities for checking specialised aircraft movement equipment prior to use, how to operate specialist equipment safely and ensure it is left in its allocated area on completion of use according to the organisation’s procedures
  • Pushback aircraft: Procedures and processes for pushing back an aircraft within the responsibilities of own role
  • Tow aircraft: The organisation’s procedures and processes for towing an aircraft within the responsibilities of own role
  • Ensuring a hazard-free airside environment: Reducing risks and hazards from operating aircraft and vehicles airside and what procedures and processes are used to deal with an airside emergency
  • Save & preserve endangered life: Required procedures and responsibilities of own role to support search, rescue and operations, including casualty care during an operational incident
  • Resolve fire & rescue aviation incidents: As a team member, the procedures and processes for resolving aviation fire and rescue operational incidents and special service incidents
  • Drive fire service vehicles airside: How to prepare a fire service support vehicle for airside use and rules and regulations applicable to airside driving
  • Test, maintain and operate specialist rescue equipment: How to select, check and use specialist firefighting equipment in accordance with organisational policy, including the procedure to record and report faults when identified
  • Protect the environment from hazardous materials: How to set up and carry out decontamination of hazardous materials following procedures appropriate to the risk identified
  • Support Aviation Operations: The responsibilities of a team member when collecting and collating information relating to aviation operations, what should be disseminated to whom and how to respond to urgent incidents
  • Operate Aviation Specialist equipment: A team member’s responsibility for checking specialised equipment prior to use, its safe operation and leaving it in the allocated area, in acceptable condition on completion of use
  • Ensuring a hazard-free airside environment: How the team identifies and reduces the risks and hazards relating to the operation of aircraft and vehicles airside, including the procedures and processes used when responding to an airside emergency
  • Operate aviation IT equipment: Aviation Information Technology (IT) equipment and software, including associated security protocols
  • Travel documentation: The requirements for and characteristics of passports, visas and other statutory or organisational travel documentation and how to read and confirm their validity for acceptance to travel
  • Check-in: The organisation’s check-in process and procedures to meet all legislation applicable to passengers, in particular data protection policies
  • Gate processes: The role of a team member in the boarding, departure and arrival process, including premium services such as lounge access and priority boarding and the operation of specialised equipment for boarding, arrivals, and passenger movement
  • Customer service and communication: Understand fully the importance of communications and customer service to the organisation, including compliance with passenger related Air Transport Security (ATS) requirements and procedures for landside/airside safety of passengers and staff
  • Health and safety regulations and legislation relevant to the role; an aviation environment and organisational procedures and how they impact on self, others and in relation to aviation operational duties
  • The systems, procedures and requirements to ensure security of self and others in own area of responsibility
  • Aviation and regulatory legislation, procedures and regulations relating to an aviation environment, within own area of responsibility
  • How to communicate effectively and transfer relevant information to people and how to select the most appropriate method of communication
  • Own role within the team and how it contributes to achieving objectives. Know how to identify and respond to individuals’ needs and abilities in different situations and communicate with others and colleagues from a diverse range of backgrounds and cultures
  • Identify key aviation systems used in own role and how to operate and adhere to them in line with the organisation’s procedures
  • Emergency procedures in own area of responsibility, common incidents and disruption that may occur in an aviation environment and the appropriate action to take in the event of an incident
  • Relevant dangerous goods and how to deal with them effectively in own area of responsibility
  • Marshalling: The procedures for marshalling and controlling the movement of aircraft and vehicles, including requirements and importance of distance, speed, and safe positioning of an aircraft and vehicles
  • Loading instruction report: The purpose of a Load Instruction Report (LIR), the key information contained therein and why it is important and relevant to every aircraft movement
  • Load and unload: A team member’s responsibility for the safe, correct and timely on-load/off-load operation, and use of Unit Load Devices (ULD) and restraints to ensure the safety and security of loads
  • Specialist equipment, including unit load device serviceability: The requirements for, and operation of, specialist equipment and vehicles used on and around the aircraft , including the need for serviceable Unit Load Devices (ULDs), to prevent damage to the aircraft, baggage and cargo and own responsibility as part of the team
  • Servicing: Own role in aircraft servicing/turnaround management, aircraft services, pre/post use checks of holds and all hold locks
  • Operate aviation specialist equipment: Own responsibilities for checking specialised aircraft movement equipment prior to use, how to operate specialist equipment safely and ensure it is left in its allocated area on completion of use according to the organisation’s procedures
  • Pushback aircraft: Procedures and processes for pushing back an aircraft within the responsibilities of own role
  • Tow aircraft: The organisation’s procedures and processes for towing an aircraft within the responsibilities of own role
  • Ensuring a hazard-free airside environment: Reducing risks and hazards from operating aircraft and vehicles airside and what procedures and processes are used to deal with an airside emergency
  • Save & preserve endangered life: Required procedures and responsibilities of own role to support search, rescue and operations, including casualty care during an operational incident
  • Resolve fire & rescue aviation incidents: As a team member, the procedures and processes for resolving aviation fire and rescue operational incidents and special service incidents
  • Drive fire service vehicles airside: How to prepare a fire service support vehicle for airside use and rules and regulations applicable to airside driving
  • Test, maintain and operate specialist rescue equipment: How to select, check and use specialist firefighting equipment in accordance with organisational policy, including the procedure to record and report faults when identified
  • Protect the environment from hazardous materials: How to set up and carry out decontamination of hazardous materials following procedures appropriate to the risk identified
  • Support Aviation Operations: The responsibilities of a team member when collecting and collating information relating to aviation operations, what should be disseminated to whom and how to respond to urgent incidents
  • Operate Aviation Specialist equipment: A team member’s responsibility for checking specialised equipment prior to use, its safe operation and leaving it in the allocated area, in acceptable condition on completion of use
  • Ensuring a hazard-free airside environment: How the team identifies and reduces the risks and hazards relating to the operation of aircraft and vehicles airside, including the procedures and processes used when responding to an airside emergency
  • Operate aviation IT equipment: Aviation Information Technology (IT) equipment and software, including associated security protocols
  • Travel documentation: The requirements for and characteristics of passports, visas and other statutory or organisational travel documentation and how to read and confirm their validity for acceptance to travel
  • Check-in: The organisation’s check-in process and procedures to meet all legislation applicable to passengers, in particular data protection policies
  • Gate processes: The role of a team member in the boarding, departure and arrival process, including premium services such as lounge access and priority boarding and the operation of specialised equipment for boarding, arrivals, and passenger movement
  • Customer service and communication: Understand fully the importance of communications and customer service to the organisation, including compliance with passenger related Air Transport Security (ATS) requirements and procedures for landside/airside safety of passengers and staff
  • Health and safety regulations and legislation relevant to the role; an aviation environment and organisational procedures and how they impact on self, others and in relation to aviation operational duties
  • The systems, procedures and requirements to ensure security of self and others in own area of responsibility
  • Aviation and regulatory legislation, procedures and regulations relating to an aviation environment, within own area of responsibility
  • How to communicate effectively and transfer relevant information to people and how to select the most appropriate method of communication
  • Own role within the team and how it contributes to achieving objectives. Know how to identify and respond to individuals’ needs and abilities in different situations and communicate with others and colleagues from a diverse range of backgrounds and cultures
  • Identify key aviation systems used in own role and how to operate and adhere to them in line with the organisation’s procedures
  • Emergency procedures in own area of responsibility, common incidents and disruption that may occur in an aviation environment and the appropriate action to take in the event of an incident
  • Relevant dangerous goods and how to deal with them effectively in own area of responsibility
  • Marshalling: The procedures for marshalling and controlling the movement of aircraft and vehicles, including requirements and importance of distance, speed, and safe positioning of an aircraft and vehicles
  • Loading instruction report: The purpose of a Load Instruction Report (LIR), the key information contained therein and why it is important and relevant to every aircraft movement
  • Load and unload: A team member’s responsibility for the safe, correct and timely on-load/off-load operation, and use of Unit Load Devices (ULD) and restraints to ensure the safety and security of loads
  • Specialist equipment, including unit load device serviceability: The requirements for, and operation of, specialist equipment and vehicles used on and around the aircraft , including the need for serviceable Unit Load Devices (ULDs), to prevent damage to the aircraft, baggage and cargo and own responsibility as part of the team
  • Servicing: Own role in aircraft servicing/turnaround management, aircraft services, pre/post use checks of holds and all hold locks
  • Operate aviation specialist equipment: Own responsibilities for checking specialised aircraft movement equipment prior to use, how to operate specialist equipment safely and ensure it is left in its allocated area on completion of use according to the organisation’s procedures
  • Pushback aircraft: Procedures and processes for pushing back an aircraft within the responsibilities of own role
  • Tow aircraft: The organisation’s procedures and processes for towing an aircraft within the responsibilities of own role
  • Ensuring a hazard-free airside environment: Reducing risks and hazards from operating aircraft and vehicles airside and what procedures and processes are used to deal with an airside emergency
  • Save & preserve endangered life: Required procedures and responsibilities of own role to support search, rescue and operations, including casualty care during an operational incident
  • Resolve fire & rescue aviation incidents: As a team member, the procedures and processes for resolving aviation fire and rescue operational incidents and special service incidents
  • Drive fire service vehicles airside: How to prepare a fire service support vehicle for airside use and rules and regulations applicable to airside driving
  • Test, maintain and operate specialist rescue equipment: How to select, check and use specialist firefighting equipment in accordance with organisational policy, including the procedure to record and report faults when identified
  • Protect the environment from hazardous materials: How to set up and carry out decontamination of hazardous materials following procedures appropriate to the risk identified
  • Support Aviation Operations: The responsibilities of a team member when collecting and collating information relating to aviation operations, what should be disseminated to whom and how to respond to urgent incidents
  • Operate Aviation Specialist equipment: A team member’s responsibility for checking specialised equipment prior to use, its safe operation and leaving it in the allocated area, in acceptable condition on completion of use
  • Ensuring a hazard-free airside environment: How the team identifies and reduces the risks and hazards relating to the operation of aircraft and vehicles airside, including the procedures and processes used when responding to an airside emergency
  • Operate aviation IT equipment: Aviation Information Technology (IT) equipment and software, including associated security protocols
  • Travel documentation: The requirements for and characteristics of passports, visas and other statutory or organisational travel documentation and how to read and confirm their validity for acceptance to travel
  • Check-in: The organisation’s check-in process and procedures to meet all legislation applicable to passengers, in particular data protection policies
  • Gate processes: The role of a team member in the boarding, departure and arrival process, including premium services such as lounge access and priority boarding and the operation of specialised equipment for boarding, arrivals, and passenger movement
  • Customer service and communication: Understand fully the importance of communications and customer service to the organisation, including compliance with passenger related Air Transport Security (ATS) requirements and procedures for landside/airside safety of passengers and staff
  • Health and safety regulations and legislation relevant to the role; an aviation environment and organisational procedures and how they impact on self, others and in relation to aviation operational duties
  • The systems, procedures and requirements to ensure security of self and others in own area of responsibility
  • Aviation and regulatory legislation, procedures and regulations relating to an aviation environment, within own area of responsibility
  • How to communicate effectively and transfer relevant information to people and how to select the most appropriate method of communication
  • Own role within the team and how it contributes to achieving objectives. Know how to identify and respond to individuals’ needs and abilities in different situations and communicate with others and colleagues from a diverse range of backgrounds and cultures
  • Identify key aviation systems used in own role and how to operate and adhere to them in line with the organisation’s procedures
  • Emergency procedures in own area of responsibility, common incidents and disruption that may occur in an aviation environment and the appropriate action to take in the event of an incident
  • Relevant dangerous goods and how to deal with them effectively in own area of responsibility
  • Marshalling: The procedures for marshalling and controlling the movement of aircraft and vehicles, including requirements and importance of distance, speed, and safe positioning of an aircraft and vehicles
  • Loading instruction report: The purpose of a Load Instruction Report (LIR), the key information contained therein and why it is important and relevant to every aircraft movement
  • Load and unload: A team member’s responsibility for the safe, correct and timely on-load/off-load operation, and use of Unit Load Devices (ULD) and restraints to ensure the safety and security of loads
  • Specialist equipment, including unit load device serviceability: The requirements for, and operation of, specialist equipment and vehicles used on and around the aircraft , including the need for serviceable Unit Load Devices (ULDs), to prevent damage to the aircraft, baggage and cargo and own responsibility as part of the team
  • Servicing: Own role in aircraft servicing/turnaround management, aircraft services, pre/post use checks of holds and all hold locks
  • Operate aviation specialist equipment: Own responsibilities for checking specialised aircraft movement equipment prior to use, how to operate specialist equipment safely and ensure it is left in its allocated area on completion of use according to the organisation’s procedures
  • Pushback aircraft: Procedures and processes for pushing back an aircraft within the responsibilities of own role
  • Tow aircraft: The organisation’s procedures and processes for towing an aircraft within the responsibilities of own role
  • Ensuring a hazard-free airside environment: Reducing risks and hazards from operating aircraft and vehicles airside and what procedures and processes are used to deal with an airside emergency
  • Save & preserve endangered life: Required procedures and responsibilities of own role to support search, rescue and operations, including casualty care during an operational incident
  • Resolve fire & rescue aviation incidents: As a team member, the procedures and processes for resolving aviation fire and rescue operational incidents and special service incidents
  • Drive fire service vehicles airside: How to prepare a fire service support vehicle for airside use and rules and regulations applicable to airside driving
  • Test, maintain and operate specialist rescue equipment: How to select, check and use specialist firefighting equipment in accordance with organisational policy, including the procedure to record and report faults when identified
  • Protect the environment from hazardous materials: How to set up and carry out decontamination of hazardous materials following procedures appropriate to the risk identified
  • Support Aviation Operations: The responsibilities of a team member when collecting and collating information relating to aviation operations, what should be disseminated to whom and how to respond to urgent incidents
  • Operate Aviation Specialist equipment: A team member’s responsibility for checking specialised equipment prior to use, its safe operation and leaving it in the allocated area, in acceptable condition on completion of use
  • Ensuring a hazard-free airside environment: How the team identifies and reduces the risks and hazards relating to the operation of aircraft and vehicles airside, including the procedures and processes used when responding to an airside emergency
  • Operate aviation IT equipment: Aviation Information Technology (IT) equipment and software, including associated security protocols
  • Travel documentation: The requirements for and characteristics of passports, visas and other statutory or organisational travel documentation and how to read and confirm their validity for acceptance to travel
  • Check-in: The organisation’s check-in process and procedures to meet all legislation applicable to passengers, in particular data protection policies
  • Gate processes: The role of a team member in the boarding, departure and arrival process, including premium services such as lounge access and priority boarding and the operation of specialised equipment for boarding, arrivals, and passenger movement
  • Customer service and communication: Understand fully the importance of communications and customer service to the organisation, including compliance with passenger related Air Transport Security (ATS) requirements and procedures for landside/airside safety of passengers and staff
  • Health and safety regulations and legislation relevant to the role; an aviation environment and organisational procedures and how they impact on self, others and in relation to aviation operational duties
  • The systems, procedures and requirements to ensure security of self and others in own area of responsibility
  • Aviation and regulatory legislation, procedures and regulations relating to an aviation environment, within own area of responsibility
  • How to communicate effectively and transfer relevant information to people and how to select the most appropriate method of communication
  • Own role within the team and how it contributes to achieving objectives. Know how to identify and respond to individuals’ needs and abilities in different situations and communicate with others and colleagues from a diverse range of backgrounds and cultures
  • Identify key aviation systems used in own role and how to operate and adhere to them in line with the organisation’s procedures
  • Emergency procedures in own area of responsibility, common incidents and disruption that may occur in an aviation environment and the appropriate action to take in the event of an incident
  • Relevant dangerous goods and how to deal with them effectively in own area of responsibility
  • Marshalling: The procedures for marshalling and controlling the movement of aircraft and vehicles, including requirements and importance of distance, speed, and safe positioning of an aircraft and vehicles
  • Loading instruction report: The purpose of a Load Instruction Report (LIR), the key information contained therein and why it is important and relevant to every aircraft movement
  • Load and unload: A team member’s responsibility for the safe, correct and timely on-load/off-load operation, and use of Unit Load Devices (ULD) and restraints to ensure the safety and security of loads
  • Specialist equipment, including unit load device serviceability: The requirements for, and operation of, specialist equipment and vehicles used on and around the aircraft , including the need for serviceable Unit Load Devices (ULDs), to prevent damage to the aircraft, baggage and cargo and own responsibility as part of the team
  • Servicing: Own role in aircraft servicing/turnaround management, aircraft services, pre/post use checks of holds and all hold locks
  • Operate aviation specialist equipment: Own responsibilities for checking specialised aircraft movement equipment prior to use, how to operate specialist equipment safely and ensure it is left in its allocated area on completion of use according to the organisation’s procedures
  • Pushback aircraft: Procedures and processes for pushing back an aircraft within the responsibilities of own role
  • Tow aircraft: The organisation’s procedures and processes for towing an aircraft within the responsibilities of own role
  • Ensuring a hazard-free airside environment: Reducing risks and hazards from operating aircraft and vehicles airside and what procedures and processes are used to deal with an airside emergency
  • Save & preserve endangered life: Required procedures and responsibilities of own role to support search, rescue and operations, including casualty care during an operational incident
  • Resolve fire & rescue aviation incidents: As a team member, the procedures and processes for resolving aviation fire and rescue operational incidents and special service incidents
  • Drive fire service vehicles airside: How to prepare a fire service support vehicle for airside use and rules and regulations applicable to airside driving
  • Test, maintain and operate specialist rescue equipment: How to select, check and use specialist firefighting equipment in accordance with organisational policy, including the procedure to record and report faults when identified
  • Protect the environment from hazardous materials: How to set up and carry out decontamination of hazardous materials following procedures appropriate to the risk identified
  • Support Aviation Operations: The responsibilities of a team member when collecting and collating information relating to aviation operations, what should be disseminated to whom and how to respond to urgent incidents
  • Operate Aviation Specialist equipment: A team member’s responsibility for checking specialised equipment prior to use, its safe operation and leaving it in the allocated area, in acceptable condition on completion of use
  • Ensuring a hazard-free airside environment: How the team identifies and reduces the risks and hazards relating to the operation of aircraft and vehicles airside, including the procedures and processes used when responding to an airside emergency
  • Operate aviation IT equipment: Aviation Information Technology (IT) equipment and software, including associated security protocols
  • Travel documentation: The requirements for and characteristics of passports, visas and other statutory or organisational travel documentation and how to read and confirm their validity for acceptance to travel
  • Check-in: The organisation’s check-in process and procedures to meet all legislation applicable to passengers, in particular data protection policies
  • Gate processes: The role of a team member in the boarding, departure and arrival process, including premium services such as lounge access and priority boarding and the operation of specialised equipment for boarding, arrivals, and passenger movement
  • Customer service and communication: Understand fully the importance of communications and customer service to the organisation, including compliance with passenger related Air Transport Security (ATS) requirements and procedures for landside/airside safety of passengers and staff

Skills

  • Work in line with organisational and legal requirements relating to health and safety, and be aware of, report and prevent hazards in an aviation environment
  • Contribute to security of self and others in own area of responsibility e.g. in airside / landside areas
  • Comply with all relevant legislation, procedures and regulations in an aviation environment within own area of responsibility
  • Communicate effectively transmitting and receiving information and recording it as required
  • Work effectively as part of a team and with others identifying and responding to the needs of individuals, including colleagues, other organisations or customers
  • Use aviation systems effectively relevant to own role to achieve the required outcome
  • Take appropriate action in the event of an incident, disruption or emergency, liaising with relevant people and recording actions and outcomes as required
  • Follow procedures for identification and safe handling of dangerous goods in own area of responsibility
  • Marshalling: Effectively use the correct marshalling hand signals and techniques required to safely position and manoeuver vehicles into and around the aircraft
  • Loading instruction report: Correctly interpret information on a LIR and ensure procedures within their own role are conducted according to the report
  • Load and unload: Complete loading and unloading of aircraft safely within the allocated time in accordance with the LIR and organisational procedures, including, restraint/unrestraint of a ULD and baggage nets following supervisor’s instruction
  • Specialist equipment, including unit load device serviceability: Identify the correct specialist equipment that is required for specific purposes on, at and around the aircraft to achieve the desired outcome, including serviceability check of ULDs and report on both serviceability and defects in accordance with organisational procedures
  • Servicing: Identify the services required to facilitate an aircraft arrival, departure or turnaround and prepare/configure aircraft holds for departure
  • Operate aviation specialist equipment: Conduct regularly scheduled inspections prior to using aviation specialist equipment, operate equipment in accordance with standard operating procedures and ensure it is stored in a safe secure manner after use
  • Pushback aircraft: Follow the correct procedures for preparing to, and pushing back an aircraft
  • Tow aircraft: Follow correct procedures to prepare for and when towing aircraft
  • Ensuring a hazard-free airside environment: Work with the team in reducing the risks and hazards from operating aircraft and vehicles airside, implementing procedures and processes to deal with an airside emergency
  • Save & preserve endangered life: As a team member, conduct a search and rescue of life, provide treatment, and support casualties involved in incidents
  • Resolve fire & rescue aviation incidents: Work as part of a fire and rescue team to control and extinguish aviation fires and special service incidents, supporting the people involved
  • Drive fire service vehicles airside: Prepare a fire vehicle for airside use and drive a fire service support vehicle airside in a safe manner, following applicable rules and regulations
  • Test, maintain and operate specialist rescue equipment: Select, check and use specialist firefighting equipment in accordance with organisational policy, recording and reporting faults if identified
  • Protect the environment from hazardous materials: Work as part of a fire and rescue team to set up and carry out decontamination procedures appropriate to the risk, including the decontamination of people
  • Support Aviation Operations: Collect and collate relevant aviation information required by own role and communicate it in accordance with standard operating procedures, responding to urgent incidents
  • Operate Aviation Specialist equipment: Conduct daily inspections prior to using the specialist equipment in accordance with own role, operate it in accordance with standard operating procedures and ensure it is left in a safe, secure manner in its allocated area
  • Ensuring a hazard-free airside environment: Work as part of a team to identify and reduce risks and hazards relating to the operation of aircraft and vehicles airside and when implementing processes and procedures when responding to an airside emergency
  • Operate aviation IT equipment: Use IT equipment effectively in an aviation environment, ensuring adherence to security and organisational regulations and requirements
  • Travel documentation: Identify and scrutinise travel documentation required to meet customer, organisation and legal requirements for travel and report anomalies to the passenger and line manager in accordance with relevant regulations
  • Check-in: Work as a team member to correctly check-in all booked passengers and baggage in accordance with the organisation’s aviation and IT systems and procedures
  • Gate processes: Effectively communicate to passengers using the public address and IT systems, and carry out the boarding functions, ensuring accurate headcounts and security and pre-boarding briefs and passenger handling duties; communicate with flight crew regarding customer and other requirement
  • Customer service and communication: Be polite, helpful and customer focussed whilst maintaining customer service standards, processing passengers with restricted movement (PRMs) and ensuring compliance with regulations and commercial operations
  • Work in line with organisational and legal requirements relating to health and safety, and be aware of, report and prevent hazards in an aviation environment
  • Contribute to security of self and others in own area of responsibility e.g. in airside / landside areas
  • Comply with all relevant legislation, procedures and regulations in an aviation environment within own area of responsibility
  • Communicate effectively transmitting and receiving information and recording it as required
  • Work effectively as part of a team and with others identifying and responding to the needs of individuals, including colleagues, other organisations or customers
  • Use aviation systems effectively relevant to own role to achieve the required outcome
  • Take appropriate action in the event of an incident, disruption or emergency, liaising with relevant people and recording actions and outcomes as required
  • Follow procedures for identification and safe handling of dangerous goods in own area of responsibility
  • Marshalling: Effectively use the correct marshalling hand signals and techniques required to safely position and manoeuver vehicles into and around the aircraft
  • Loading instruction report: Correctly interpret information on a LIR and ensure procedures within their own role are conducted according to the report
  • Load and unload: Complete loading and unloading of aircraft safely within the allocated time in accordance with the LIR and organisational procedures, including, restraint/unrestraint of a ULD and baggage nets following supervisor’s instruction
  • Specialist equipment, including unit load device serviceability: Identify the correct specialist equipment that is required for specific purposes on, at and around the aircraft to achieve the desired outcome, including serviceability check of ULDs and report on both serviceability and defects in accordance with organisational procedures
  • Servicing: Identify the services required to facilitate an aircraft arrival, departure or turnaround and prepare/configure aircraft holds for departure
  • Operate aviation specialist equipment: Conduct regularly scheduled inspections prior to using aviation specialist equipment, operate equipment in accordance with standard operating procedures and ensure it is stored in a safe secure manner after use
  • Pushback aircraft: Follow the correct procedures for preparing to, and pushing back an aircraft
  • Tow aircraft: Follow correct procedures to prepare for and when towing aircraft
  • Ensuring a hazard-free airside environment: Work with the team in reducing the risks and hazards from operating aircraft and vehicles airside, implementing procedures and processes to deal with an airside emergency
  • Save & preserve endangered life: As a team member, conduct a search and rescue of life, provide treatment, and support casualties involved in incidents
  • Resolve fire & rescue aviation incidents: Work as part of a fire and rescue team to control and extinguish aviation fires and special service incidents, supporting the people involved
  • Drive fire service vehicles airside: Prepare a fire vehicle for airside use and drive a fire service support vehicle airside in a safe manner, following applicable rules and regulations
  • Test, maintain and operate specialist rescue equipment: Select, check and use specialist firefighting equipment in accordance with organisational policy, recording and reporting faults if identified
  • Protect the environment from hazardous materials: Work as part of a fire and rescue team to set up and carry out decontamination procedures appropriate to the risk, including the decontamination of people
  • Support Aviation Operations: Collect and collate relevant aviation information required by own role and communicate it in accordance with standard operating procedures, responding to urgent incidents
  • Operate Aviation Specialist equipment: Conduct daily inspections prior to using the specialist equipment in accordance with own role, operate it in accordance with standard operating procedures and ensure it is left in a safe, secure manner in its allocated area
  • Ensuring a hazard-free airside environment: Work as part of a team to identify and reduce risks and hazards relating to the operation of aircraft and vehicles airside and when implementing processes and procedures when responding to an airside emergency
  • Operate aviation IT equipment: Use IT equipment effectively in an aviation environment, ensuring adherence to security and organisational regulations and requirements
  • Travel documentation: Identify and scrutinise travel documentation required to meet customer, organisation and legal requirements for travel and report anomalies to the passenger and line manager in accordance with relevant regulations
  • Check-in: Work as a team member to correctly check-in all booked passengers and baggage in accordance with the organisation’s aviation and IT systems and procedures
  • Gate processes: Effectively communicate to passengers using the public address and IT systems, and carry out the boarding functions, ensuring accurate headcounts and security and pre-boarding briefs and passenger handling duties; communicate with flight crew regarding customer and other requirement
  • Customer service and communication: Be polite, helpful and customer focussed whilst maintaining customer service standards, processing passengers with restricted movement (PRMs) and ensuring compliance with regulations and commercial operations
  • Work in line with organisational and legal requirements relating to health and safety, and be aware of, report and prevent hazards in an aviation environment
  • Contribute to security of self and others in own area of responsibility e.g. in airside / landside areas
  • Comply with all relevant legislation, procedures and regulations in an aviation environment within own area of responsibility
  • Communicate effectively transmitting and receiving information and recording it as required
  • Work effectively as part of a team and with others identifying and responding to the needs of individuals, including colleagues, other organisations or customers
  • Use aviation systems effectively relevant to own role to achieve the required outcome
  • Take appropriate action in the event of an incident, disruption or emergency, liaising with relevant people and recording actions and outcomes as required
  • Follow procedures for identification and safe handling of dangerous goods in own area of responsibility
  • Marshalling: Effectively use the correct marshalling hand signals and techniques required to safely position and manoeuver vehicles into and around the aircraft
  • Loading instruction report: Correctly interpret information on a LIR and ensure procedures within their own role are conducted according to the report
  • Load and unload: Complete loading and unloading of aircraft safely within the allocated time in accordance with the LIR and organisational procedures, including, restraint/unrestraint of a ULD and baggage nets following supervisor’s instruction
  • Specialist equipment, including unit load device serviceability: Identify the correct specialist equipment that is required for specific purposes on, at and around the aircraft to achieve the desired outcome, including serviceability check of ULDs and report on both serviceability and defects in accordance with organisational procedures
  • Servicing: Identify the services required to facilitate an aircraft arrival, departure or turnaround and prepare/configure aircraft holds for departure
  • Operate aviation specialist equipment: Conduct regularly scheduled inspections prior to using aviation specialist equipment, operate equipment in accordance with standard operating procedures and ensure it is stored in a safe secure manner after use
  • Pushback aircraft: Follow the correct procedures for preparing to, and pushing back an aircraft
  • Tow aircraft: Follow correct procedures to prepare for and when towing aircraft
  • Ensuring a hazard-free airside environment: Work with the team in reducing the risks and hazards from operating aircraft and vehicles airside, implementing procedures and processes to deal with an airside emergency
  • Save & preserve endangered life: As a team member, conduct a search and rescue of life, provide treatment, and support casualties involved in incidents
  • Resolve fire & rescue aviation incidents: Work as part of a fire and rescue team to control and extinguish aviation fires and special service incidents, supporting the people involved
  • Drive fire service vehicles airside: Prepare a fire vehicle for airside use and drive a fire service support vehicle airside in a safe manner, following applicable rules and regulations
  • Test, maintain and operate specialist rescue equipment: Select, check and use specialist firefighting equipment in accordance with organisational policy, recording and reporting faults if identified
  • Protect the environment from hazardous materials: Work as part of a fire and rescue team to set up and carry out decontamination procedures appropriate to the risk, including the decontamination of people
  • Support Aviation Operations: Collect and collate relevant aviation information required by own role and communicate it in accordance with standard operating procedures, responding to urgent incidents
  • Operate Aviation Specialist equipment: Conduct daily inspections prior to using the specialist equipment in accordance with own role, operate it in accordance with standard operating procedures and ensure it is left in a safe, secure manner in its allocated area
  • Ensuring a hazard-free airside environment: Work as part of a team to identify and reduce risks and hazards relating to the operation of aircraft and vehicles airside and when implementing processes and procedures when responding to an airside emergency
  • Operate aviation IT equipment: Use IT equipment effectively in an aviation environment, ensuring adherence to security and organisational regulations and requirements
  • Travel documentation: Identify and scrutinise travel documentation required to meet customer, organisation and legal requirements for travel and report anomalies to the passenger and line manager in accordance with relevant regulations
  • Check-in: Work as a team member to correctly check-in all booked passengers and baggage in accordance with the organisation’s aviation and IT systems and procedures
  • Gate processes: Effectively communicate to passengers using the public address and IT systems, and carry out the boarding functions, ensuring accurate headcounts and security and pre-boarding briefs and passenger handling duties; communicate with flight crew regarding customer and other requirement
  • Customer service and communication: Be polite, helpful and customer focussed whilst maintaining customer service standards, processing passengers with restricted movement (PRMs) and ensuring compliance with regulations and commercial operations
  • Work in line with organisational and legal requirements relating to health and safety, and be aware of, report and prevent hazards in an aviation environment
  • Contribute to security of self and others in own area of responsibility e.g. in airside / landside areas
  • Comply with all relevant legislation, procedures and regulations in an aviation environment within own area of responsibility
  • Communicate effectively transmitting and receiving information and recording it as required
  • Work effectively as part of a team and with others identifying and responding to the needs of individuals, including colleagues, other organisations or customers
  • Use aviation systems effectively relevant to own role to achieve the required outcome
  • Take appropriate action in the event of an incident, disruption or emergency, liaising with relevant people and recording actions and outcomes as required
  • Follow procedures for identification and safe handling of dangerous goods in own area of responsibility
  • Marshalling: Effectively use the correct marshalling hand signals and techniques required to safely position and manoeuver vehicles into and around the aircraft
  • Loading instruction report: Correctly interpret information on a LIR and ensure procedures within their own role are conducted according to the report
  • Load and unload: Complete loading and unloading of aircraft safely within the allocated time in accordance with the LIR and organisational procedures, including, restraint/unrestraint of a ULD and baggage nets following supervisor’s instruction
  • Specialist equipment, including unit load device serviceability: Identify the correct specialist equipment that is required for specific purposes on, at and around the aircraft to achieve the desired outcome, including serviceability check of ULDs and report on both serviceability and defects in accordance with organisational procedures
  • Servicing: Identify the services required to facilitate an aircraft arrival, departure or turnaround and prepare/configure aircraft holds for departure
  • Operate aviation specialist equipment: Conduct regularly scheduled inspections prior to using aviation specialist equipment, operate equipment in accordance with standard operating procedures and ensure it is stored in a safe secure manner after use
  • Pushback aircraft: Follow the correct procedures for preparing to, and pushing back an aircraft
  • Tow aircraft: Follow correct procedures to prepare for and when towing aircraft
  • Ensuring a hazard-free airside environment: Work with the team in reducing the risks and hazards from operating aircraft and vehicles airside, implementing procedures and processes to deal with an airside emergency
  • Save & preserve endangered life: As a team member, conduct a search and rescue of life, provide treatment, and support casualties involved in incidents
  • Resolve fire & rescue aviation incidents: Work as part of a fire and rescue team to control and extinguish aviation fires and special service incidents, supporting the people involved
  • Drive fire service vehicles airside: Prepare a fire vehicle for airside use and drive a fire service support vehicle airside in a safe manner, following applicable rules and regulations
  • Test, maintain and operate specialist rescue equipment: Select, check and use specialist firefighting equipment in accordance with organisational policy, recording and reporting faults if identified
  • Protect the environment from hazardous materials: Work as part of a fire and rescue team to set up and carry out decontamination procedures appropriate to the risk, including the decontamination of people
  • Support Aviation Operations: Collect and collate relevant aviation information required by own role and communicate it in accordance with standard operating procedures, responding to urgent incidents
  • Operate Aviation Specialist equipment: Conduct daily inspections prior to using the specialist equipment in accordance with own role, operate it in accordance with standard operating procedures and ensure it is left in a safe, secure manner in its allocated area
  • Ensuring a hazard-free airside environment: Work as part of a team to identify and reduce risks and hazards relating to the operation of aircraft and vehicles airside and when implementing processes and procedures when responding to an airside emergency
  • Operate aviation IT equipment: Use IT equipment effectively in an aviation environment, ensuring adherence to security and organisational regulations and requirements
  • Travel documentation: Identify and scrutinise travel documentation required to meet customer, organisation and legal requirements for travel and report anomalies to the passenger and line manager in accordance with relevant regulations
  • Check-in: Work as a team member to correctly check-in all booked passengers and baggage in accordance with the organisation’s aviation and IT systems and procedures
  • Gate processes: Effectively communicate to passengers using the public address and IT systems, and carry out the boarding functions, ensuring accurate headcounts and security and pre-boarding briefs and passenger handling duties; communicate with flight crew regarding customer and other requirement
  • Customer service and communication: Be polite, helpful and customer focussed whilst maintaining customer service standards, processing passengers with restricted movement (PRMs) and ensuring compliance with regulations and commercial operations
  • Work in line with organisational and legal requirements relating to health and safety, and be aware of, report and prevent hazards in an aviation environment
  • Contribute to security of self and others in own area of responsibility e.g. in airside / landside areas
  • Comply with all relevant legislation, procedures and regulations in an aviation environment within own area of responsibility
  • Communicate effectively transmitting and receiving information and recording it as required
  • Work effectively as part of a team and with others identifying and responding to the needs of individuals, including colleagues, other organisations or customers
  • Use aviation systems effectively relevant to own role to achieve the required outcome
  • Take appropriate action in the event of an incident, disruption or emergency, liaising with relevant people and recording actions and outcomes as required
  • Follow procedures for identification and safe handling of dangerous goods in own area of responsibility
  • Marshalling: Effectively use the correct marshalling hand signals and techniques required to safely position and manoeuver vehicles into and around the aircraft
  • Loading instruction report: Correctly interpret information on a LIR and ensure procedures within their own role are conducted according to the report
  • Load and unload: Complete loading and unloading of aircraft safely within the allocated time in accordance with the LIR and organisational procedures, including, restraint/unrestraint of a ULD and baggage nets following supervisor’s instruction
  • Specialist equipment, including unit load device serviceability: Identify the correct specialist equipment that is required for specific purposes on, at and around the aircraft to achieve the desired outcome, including serviceability check of ULDs and report on both serviceability and defects in accordance with organisational procedures
  • Servicing: Identify the services required to facilitate an aircraft arrival, departure or turnaround and prepare/configure aircraft holds for departure
  • Operate aviation specialist equipment: Conduct regularly scheduled inspections prior to using aviation specialist equipment, operate equipment in accordance with standard operating procedures and ensure it is stored in a safe secure manner after use
  • Pushback aircraft: Follow the correct procedures for preparing to, and pushing back an aircraft
  • Tow aircraft: Follow correct procedures to prepare for and when towing aircraft
  • Ensuring a hazard-free airside environment: Work with the team in reducing the risks and hazards from operating aircraft and vehicles airside, implementing procedures and processes to deal with an airside emergency
  • Save & preserve endangered life: As a team member, conduct a search and rescue of life, provide treatment, and support casualties involved in incidents
  • Resolve fire & rescue aviation incidents: Work as part of a fire and rescue team to control and extinguish aviation fires and special service incidents, supporting the people involved
  • Drive fire service vehicles airside: Prepare a fire vehicle for airside use and drive a fire service support vehicle airside in a safe manner, following applicable rules and regulations
  • Test, maintain and operate specialist rescue equipment: Select, check and use specialist firefighting equipment in accordance with organisational policy, recording and reporting faults if identified
  • Protect the environment from hazardous materials: Work as part of a fire and rescue team to set up and carry out decontamination procedures appropriate to the risk, including the decontamination of people
  • Support Aviation Operations: Collect and collate relevant aviation information required by own role and communicate it in accordance with standard operating procedures, responding to urgent incidents
  • Operate Aviation Specialist equipment: Conduct daily inspections prior to using the specialist equipment in accordance with own role, operate it in accordance with standard operating procedures and ensure it is left in a safe, secure manner in its allocated area
  • Ensuring a hazard-free airside environment: Work as part of a team to identify and reduce risks and hazards relating to the operation of aircraft and vehicles airside and when implementing processes and procedures when responding to an airside emergency
  • Operate aviation IT equipment: Use IT equipment effectively in an aviation environment, ensuring adherence to security and organisational regulations and requirements
  • Travel documentation: Identify and scrutinise travel documentation required to meet customer, organisation and legal requirements for travel and report anomalies to the passenger and line manager in accordance with relevant regulations
  • Check-in: Work as a team member to correctly check-in all booked passengers and baggage in accordance with the organisation’s aviation and IT systems and procedures
  • Gate processes: Effectively communicate to passengers using the public address and IT systems, and carry out the boarding functions, ensuring accurate headcounts and security and pre-boarding briefs and passenger handling duties; communicate with flight crew regarding customer and other requirement
  • Customer service and communication: Be polite, helpful and customer focussed whilst maintaining customer service standards, processing passengers with restricted movement (PRMs) and ensuring compliance with regulations and commercial operations

Behaviours

  • Be punctual and reliable
  • Be a positive role model to others in attitude to work and how it is undertaken
  • Treat team, customers and other stakeholders with courtesy and respect
  • Remain focussed when a problem arises so that effective and timely decisions can be made
  • Work responsibility to keep people safe and operations flowing smoothly, complying with working practises
  • Use equipment and technology responsibly and effectively
  • Treat others, work areas and equipment with respect at all times
  • Demonstrate personal drive to achieve the vision and objectives of the organisation
  • Handle all tasks in a calm and organised manner
  • Be punctual and reliable
  • Be a positive role model to others in attitude to work and how it is undertaken
  • Treat team, customers and other stakeholders with courtesy and respect
  • Remain focussed when a problem arises so that effective and timely decisions can be made
  • Work responsibility to keep people safe and operations flowing smoothly, complying with working practises
  • Use equipment and technology responsibly and effectively
  • Treat others, work areas and equipment with respect at all times
  • Demonstrate personal drive to achieve the vision and objectives of the organisation
  • Handle all tasks in a calm and organised manner
  • Be punctual and reliable
  • Be a positive role model to others in attitude to work and how it is undertaken
  • Treat team, customers and other stakeholders with courtesy and respect
  • Remain focussed when a problem arises so that effective and timely decisions can be made
  • Work responsibility to keep people safe and operations flowing smoothly, complying with working practises
  • Use equipment and technology responsibly and effectively
  • Treat others, work areas and equipment with respect at all times
  • Demonstrate personal drive to achieve the vision and objectives of the organisation
  • Handle all tasks in a calm and organised manner
  • Be punctual and reliable
  • Be a positive role model to others in attitude to work and how it is undertaken
  • Treat team, customers and other stakeholders with courtesy and respect
  • Remain focussed when a problem arises so that effective and timely decisions can be made
  • Work responsibility to keep people safe and operations flowing smoothly, complying with working practises
  • Use equipment and technology responsibly and effectively
  • Treat others, work areas and equipment with respect at all times
  • Demonstrate personal drive to achieve the vision and objectives of the organisation
  • Handle all tasks in a calm and organised manner
  • Be punctual and reliable
  • Be a positive role model to others in attitude to work and how it is undertaken
  • Treat team, customers and other stakeholders with courtesy and respect
  • Remain focussed when a problem arises so that effective and timely decisions can be made
  • Work responsibility to keep people safe and operations flowing smoothly, complying with working practises
  • Use equipment and technology responsibly and effectively
  • Treat others, work areas and equipment with respect at all times
  • Demonstrate personal drive to achieve the vision and objectives of the organisation
  • Handle all tasks in a calm and organised manner
Apprenticeship category (sector)
Transport and logistics
Qualification level
2
Equal to GCSE
Course duration
12 months
Funding
£3,000
Maximum government funding for
apprenticeship training and assessment costs.
Job titles include
  • Aviation ground handler
  • airport handler
  • aviation operations specialist
  • fire fighter

View more information about Aviation ground operative (level 2) from the Institute for Apprenticeships and Technical Education.