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Apprenticeship training course

Aviation ground specialist (level 3)

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Information about Aviation ground specialist (level 3)

Working in a specialist role supervising the safe arrival, turnaround and departure of aircraft at airports, military bases, heliports and other airfields.

Knowledge, skills and behaviours
View knowledge, skills and behaviours

Knowledge

  • Health and safety legislation in aviation and in relation to own role and organisation and how to monitor it
  • Requirements for maintaining aviation security in own area of authority and action to take in the event of a breach of security
  • Aviation and other applicable legislation, procedures and regulations relating to an aviation environment, and monitoring procedures within own area of responsibility
  • Methods of communication to ensure effective and timely transfer of information to different audiences using relevant language and format
  • Roles within the team and how these work together to achieve the organisation’s objectives, and how to embrace equality and inclusivity in the workplace
  • The aviation systems used within own role and how to operate them, identify faults or errors and what remedial action to take
  • Implement and monitor emergency procedures in own area of responsibility, the range of potential incidents and disruption that may occur and the appropriate action to take
  • Dangerous goods relevant to a range of aviation operations and how to deal with them effectively in own area of responsibility
  • Key timelines for aviation operations performance and consequences of not meeting them
  • Marshalling: The detailed requirements and procedures for the correct movement, placement and marshalling of aircraft and the importance of detailed controls for mover vehicles
  • Loading instruction report and balancing: The importance of the correct preparation and interpretation of and conformance to loading instruction reports (LIR) for both inbound and outbound aircraft, within aircraft weight and balance characteristics, structural limitations and compartment maximums
  • Load and unload: The loading and unloading procedures for all types of aircraft in the area of operation, including hold doors, floor locks, nets, and inter plane systems and how to apply the principles of restraint and manage the assets and team to deliver an efficient service
  • Specialist equipment: The requirements and responsibilities of self and team members in checking specialised equipment, including Unit Load Devices (ULDs), prior to use, ensuring safe operation and correct storage after use
  • Servicing: As a specialist, all aspects of aircraft servicing/turnaround management, pre/post use checks of holds and all hold locks
  • The operation of an airside vehicle: Briefing the team to prepare prior to using airside, and procedures for the safe operation of airside vehicles, including how to deal with incidents or emergencies while operating an airside vehicle
  • Operate Aviation Specialist equipment: The requirements and responsibilities of self and team members in checking specialised equipment prior to use, ensuring safe operation and correct storage after use
  • Airside Marshalling: How to prepare the area and required equipment prior to the marshalling of aircraft and or vehicles, correct marshalling procedures, including the correct monitoring of operation of marshalling equipment and team members
  • The safe manoeuvring of aircraft vehicles and personnel airside: The rules and regulations for aircraft, vehicles and personnel operating airside and how to ensure compliance with airport safety requirements
  • Save & preserve endangered life: Fire and rescue service responsibilities and procedures for search and rescue operations in an aviation environment
  • Resolve aviation fire & rescue incidents: The processes and procedures for resolving aviation fire and rescue operational and special service incidents
  • Take responsibility for effective performance in fire and rescue: How to make a positive contribution to the fire and rescue operation in your organisation including physical fitness requirements, health and safety of the working environment both at the base and when attending incidents, maintaining effective working relationships with colleagues during routine tasks and during incidents and continuing to develop your skills and knowledge of fire and rescue operations
  • Test, maintain and operate specialist aviation firefighting equipment: Test frequencies and how to plan, select and check specialist firefighting equipment, understanding how to use it in accordance with organisational policy and how to record, report and rectify faults relating to the equipment
  • Protect the environment from hazardous materials: The effects that firefighting media may have on the environment, and own and the organisation’s responsibilities to follow procedures for protecting the environment from the effects of hazardous materials during fire and rescue incidents
  • Support flight operations: The role of a specialist in supporting flight operations and operating conditions.
  • Support flight Operations: How to devise and implement relevant procedures in the event of an aviation incident/emergency
  • Monitor the weather in an aviation environment: The procedure to obtain weather forecasts their key features, what the data means for flight operations and how the information must be used
  • Reducing aviation hazards: Application of procedures for identifying, reporting and reducing aviation hazards, and the process for distributing pertinent information on aviation risks
  • Resolve multifaceted aviation issues: Identification of aviation issues and the different choices to resolve them, including how to implement the most appropriate solution, determining when the situation has been resolved satisfactorily, and what action to take if it has not
  • Travel documentation: How to deal with issues relating to passports, visas and other statutory or organisational travel documentation required for travel, including procedures for and implications of making decisions on acceptance or refusal for travel
  • Check-in: Operational systems and procedures for check-in and how to deal with check-in issues, including the impact of decisions made and how to maintain operational standards of performance and customer satisfaction
  • Gate processes: Systems, procedures and monitoring requirements for boarding, departure and arrival of passengers
  • Gate processes: Know how to maintain equipment and address failures of equipment and processes to minimise disruption and delay
  • Customer service and communication: How to deal with complex customer needs which may affect the aviation operation
  • Customer service and communication: How to communicate to customers in challenging situations in individual and group situations
  • Customer service and communication: Understand the procedures for service recovery
  • Health and safety legislation in aviation and in relation to own role and organisation and how to monitor it
  • Requirements for maintaining aviation security in own area of authority and action to take in the event of a breach of security
  • Aviation and other applicable legislation, procedures and regulations relating to an aviation environment, and monitoring procedures within own area of responsibility
  • Methods of communication to ensure effective and timely transfer of information to different audiences using relevant language and format
  • Roles within the team and how these work together to achieve the organisation’s objectives, and how to embrace equality and inclusivity in the workplace
  • The aviation systems used within own role and how to operate them, identify faults or errors and what remedial action to take
  • Implement and monitor emergency procedures in own area of responsibility, the range of potential incidents and disruption that may occur and the appropriate action to take
  • Dangerous goods relevant to a range of aviation operations and how to deal with them effectively in own area of responsibility
  • Key timelines for aviation operations performance and consequences of not meeting them
  • Marshalling: The detailed requirements and procedures for the correct movement, placement and marshalling of aircraft and the importance of detailed controls for mover vehicles
  • Loading instruction report and balancing: The importance of the correct preparation and interpretation of and conformance to loading instruction reports (LIR) for both inbound and outbound aircraft, within aircraft weight and balance characteristics, structural limitations and compartment maximums
  • Load and unload: The loading and unloading procedures for all types of aircraft in the area of operation, including hold doors, floor locks, nets, and inter plane systems and how to apply the principles of restraint and manage the assets and team to deliver an efficient service
  • Specialist equipment: The requirements and responsibilities of self and team members in checking specialised equipment, including Unit Load Devices (ULDs), prior to use, ensuring safe operation and correct storage after use
  • Servicing: As a specialist, all aspects of aircraft servicing/turnaround management, pre/post use checks of holds and all hold locks
  • The operation of an airside vehicle: Briefing the team to prepare prior to using airside, and procedures for the safe operation of airside vehicles, including how to deal with incidents or emergencies while operating an airside vehicle
  • Operate Aviation Specialist equipment: The requirements and responsibilities of self and team members in checking specialised equipment prior to use, ensuring safe operation and correct storage after use
  • Airside Marshalling: How to prepare the area and required equipment prior to the marshalling of aircraft and or vehicles, correct marshalling procedures, including the correct monitoring of operation of marshalling equipment and team members
  • The safe manoeuvring of aircraft vehicles and personnel airside: The rules and regulations for aircraft, vehicles and personnel operating airside and how to ensure compliance with airport safety requirements
  • Save & preserve endangered life: Fire and rescue service responsibilities and procedures for search and rescue operations in an aviation environment
  • Resolve aviation fire & rescue incidents: The processes and procedures for resolving aviation fire and rescue operational and special service incidents
  • Take responsibility for effective performance in fire and rescue: How to make a positive contribution to the fire and rescue operation in your organisation including physical fitness requirements, health and safety of the working environment both at the base and when attending incidents, maintaining effective working relationships with colleagues during routine tasks and during incidents and continuing to develop your skills and knowledge of fire and rescue operations
  • Test, maintain and operate specialist aviation firefighting equipment: Test frequencies and how to plan, select and check specialist firefighting equipment, understanding how to use it in accordance with organisational policy and how to record, report and rectify faults relating to the equipment
  • Protect the environment from hazardous materials: The effects that firefighting media may have on the environment, and own and the organisation’s responsibilities to follow procedures for protecting the environment from the effects of hazardous materials during fire and rescue incidents
  • Support flight operations: The role of a specialist in supporting flight operations and operating conditions.
  • Support flight Operations: How to devise and implement relevant procedures in the event of an aviation incident/emergency
  • Monitor the weather in an aviation environment: The procedure to obtain weather forecasts their key features, what the data means for flight operations and how the information must be used
  • Reducing aviation hazards: Application of procedures for identifying, reporting and reducing aviation hazards, and the process for distributing pertinent information on aviation risks
  • Resolve multifaceted aviation issues: Identification of aviation issues and the different choices to resolve them, including how to implement the most appropriate solution, determining when the situation has been resolved satisfactorily, and what action to take if it has not
  • Travel documentation: How to deal with issues relating to passports, visas and other statutory or organisational travel documentation required for travel, including procedures for and implications of making decisions on acceptance or refusal for travel
  • Check-in: Operational systems and procedures for check-in and how to deal with check-in issues, including the impact of decisions made and how to maintain operational standards of performance and customer satisfaction
  • Gate processes: Systems, procedures and monitoring requirements for boarding, departure and arrival of passengers
  • Gate processes: Know how to maintain equipment and address failures of equipment and processes to minimise disruption and delay
  • Customer service and communication: How to deal with complex customer needs which may affect the aviation operation
  • Customer service and communication: How to communicate to customers in challenging situations in individual and group situations
  • Customer service and communication: Understand the procedures for service recovery
  • Health and safety legislation in aviation and in relation to own role and organisation and how to monitor it
  • Requirements for maintaining aviation security in own area of authority and action to take in the event of a breach of security
  • Aviation and other applicable legislation, procedures and regulations relating to an aviation environment, and monitoring procedures within own area of responsibility
  • Methods of communication to ensure effective and timely transfer of information to different audiences using relevant language and format
  • Roles within the team and how these work together to achieve the organisation’s objectives, and how to embrace equality and inclusivity in the workplace
  • The aviation systems used within own role and how to operate them, identify faults or errors and what remedial action to take
  • Implement and monitor emergency procedures in own area of responsibility, the range of potential incidents and disruption that may occur and the appropriate action to take
  • Dangerous goods relevant to a range of aviation operations and how to deal with them effectively in own area of responsibility
  • Key timelines for aviation operations performance and consequences of not meeting them
  • Marshalling: The detailed requirements and procedures for the correct movement, placement and marshalling of aircraft and the importance of detailed controls for mover vehicles
  • Loading instruction report and balancing: The importance of the correct preparation and interpretation of and conformance to loading instruction reports (LIR) for both inbound and outbound aircraft, within aircraft weight and balance characteristics, structural limitations and compartment maximums
  • Load and unload: The loading and unloading procedures for all types of aircraft in the area of operation, including hold doors, floor locks, nets, and inter plane systems and how to apply the principles of restraint and manage the assets and team to deliver an efficient service
  • Specialist equipment: The requirements and responsibilities of self and team members in checking specialised equipment, including Unit Load Devices (ULDs), prior to use, ensuring safe operation and correct storage after use
  • Servicing: As a specialist, all aspects of aircraft servicing/turnaround management, pre/post use checks of holds and all hold locks
  • The operation of an airside vehicle: Briefing the team to prepare prior to using airside, and procedures for the safe operation of airside vehicles, including how to deal with incidents or emergencies while operating an airside vehicle
  • Operate Aviation Specialist equipment: The requirements and responsibilities of self and team members in checking specialised equipment prior to use, ensuring safe operation and correct storage after use
  • Airside Marshalling: How to prepare the area and required equipment prior to the marshalling of aircraft and or vehicles, correct marshalling procedures, including the correct monitoring of operation of marshalling equipment and team members
  • The safe manoeuvring of aircraft vehicles and personnel airside: The rules and regulations for aircraft, vehicles and personnel operating airside and how to ensure compliance with airport safety requirements
  • Save & preserve endangered life: Fire and rescue service responsibilities and procedures for search and rescue operations in an aviation environment
  • Resolve aviation fire & rescue incidents: The processes and procedures for resolving aviation fire and rescue operational and special service incidents
  • Take responsibility for effective performance in fire and rescue: How to make a positive contribution to the fire and rescue operation in your organisation including physical fitness requirements, health and safety of the working environment both at the base and when attending incidents, maintaining effective working relationships with colleagues during routine tasks and during incidents and continuing to develop your skills and knowledge of fire and rescue operations
  • Test, maintain and operate specialist aviation firefighting equipment: Test frequencies and how to plan, select and check specialist firefighting equipment, understanding how to use it in accordance with organisational policy and how to record, report and rectify faults relating to the equipment
  • Protect the environment from hazardous materials: The effects that firefighting media may have on the environment, and own and the organisation’s responsibilities to follow procedures for protecting the environment from the effects of hazardous materials during fire and rescue incidents
  • Support flight operations: The role of a specialist in supporting flight operations and operating conditions.
  • Support flight Operations: How to devise and implement relevant procedures in the event of an aviation incident/emergency
  • Monitor the weather in an aviation environment: The procedure to obtain weather forecasts their key features, what the data means for flight operations and how the information must be used
  • Reducing aviation hazards: Application of procedures for identifying, reporting and reducing aviation hazards, and the process for distributing pertinent information on aviation risks
  • Resolve multifaceted aviation issues: Identification of aviation issues and the different choices to resolve them, including how to implement the most appropriate solution, determining when the situation has been resolved satisfactorily, and what action to take if it has not
  • Travel documentation: How to deal with issues relating to passports, visas and other statutory or organisational travel documentation required for travel, including procedures for and implications of making decisions on acceptance or refusal for travel
  • Check-in: Operational systems and procedures for check-in and how to deal with check-in issues, including the impact of decisions made and how to maintain operational standards of performance and customer satisfaction
  • Gate processes: Systems, procedures and monitoring requirements for boarding, departure and arrival of passengers
  • Gate processes: Know how to maintain equipment and address failures of equipment and processes to minimise disruption and delay
  • Customer service and communication: How to deal with complex customer needs which may affect the aviation operation
  • Customer service and communication: How to communicate to customers in challenging situations in individual and group situations
  • Customer service and communication: Understand the procedures for service recovery
  • Health and safety legislation in aviation and in relation to own role and organisation and how to monitor it
  • Requirements for maintaining aviation security in own area of authority and action to take in the event of a breach of security
  • Aviation and other applicable legislation, procedures and regulations relating to an aviation environment, and monitoring procedures within own area of responsibility
  • Methods of communication to ensure effective and timely transfer of information to different audiences using relevant language and format
  • Roles within the team and how these work together to achieve the organisation’s objectives, and how to embrace equality and inclusivity in the workplace
  • The aviation systems used within own role and how to operate them, identify faults or errors and what remedial action to take
  • Implement and monitor emergency procedures in own area of responsibility, the range of potential incidents and disruption that may occur and the appropriate action to take
  • Dangerous goods relevant to a range of aviation operations and how to deal with them effectively in own area of responsibility
  • Key timelines for aviation operations performance and consequences of not meeting them
  • Marshalling: The detailed requirements and procedures for the correct movement, placement and marshalling of aircraft and the importance of detailed controls for mover vehicles
  • Loading instruction report and balancing: The importance of the correct preparation and interpretation of and conformance to loading instruction reports (LIR) for both inbound and outbound aircraft, within aircraft weight and balance characteristics, structural limitations and compartment maximums
  • Load and unload: The loading and unloading procedures for all types of aircraft in the area of operation, including hold doors, floor locks, nets, and inter plane systems and how to apply the principles of restraint and manage the assets and team to deliver an efficient service
  • Specialist equipment: The requirements and responsibilities of self and team members in checking specialised equipment, including Unit Load Devices (ULDs), prior to use, ensuring safe operation and correct storage after use
  • Servicing: As a specialist, all aspects of aircraft servicing/turnaround management, pre/post use checks of holds and all hold locks
  • The operation of an airside vehicle: Briefing the team to prepare prior to using airside, and procedures for the safe operation of airside vehicles, including how to deal with incidents or emergencies while operating an airside vehicle
  • Operate Aviation Specialist equipment: The requirements and responsibilities of self and team members in checking specialised equipment prior to use, ensuring safe operation and correct storage after use
  • Airside Marshalling: How to prepare the area and required equipment prior to the marshalling of aircraft and or vehicles, correct marshalling procedures, including the correct monitoring of operation of marshalling equipment and team members
  • The safe manoeuvring of aircraft vehicles and personnel airside: The rules and regulations for aircraft, vehicles and personnel operating airside and how to ensure compliance with airport safety requirements
  • Save & preserve endangered life: Fire and rescue service responsibilities and procedures for search and rescue operations in an aviation environment
  • Resolve aviation fire & rescue incidents: The processes and procedures for resolving aviation fire and rescue operational and special service incidents
  • Take responsibility for effective performance in fire and rescue: How to make a positive contribution to the fire and rescue operation in your organisation including physical fitness requirements, health and safety of the working environment both at the base and when attending incidents, maintaining effective working relationships with colleagues during routine tasks and during incidents and continuing to develop your skills and knowledge of fire and rescue operations
  • Test, maintain and operate specialist aviation firefighting equipment: Test frequencies and how to plan, select and check specialist firefighting equipment, understanding how to use it in accordance with organisational policy and how to record, report and rectify faults relating to the equipment
  • Protect the environment from hazardous materials: The effects that firefighting media may have on the environment, and own and the organisation’s responsibilities to follow procedures for protecting the environment from the effects of hazardous materials during fire and rescue incidents
  • Support flight operations: The role of a specialist in supporting flight operations and operating conditions.
  • Support flight Operations: How to devise and implement relevant procedures in the event of an aviation incident/emergency
  • Monitor the weather in an aviation environment: The procedure to obtain weather forecasts their key features, what the data means for flight operations and how the information must be used
  • Reducing aviation hazards: Application of procedures for identifying, reporting and reducing aviation hazards, and the process for distributing pertinent information on aviation risks
  • Resolve multifaceted aviation issues: Identification of aviation issues and the different choices to resolve them, including how to implement the most appropriate solution, determining when the situation has been resolved satisfactorily, and what action to take if it has not
  • Travel documentation: How to deal with issues relating to passports, visas and other statutory or organisational travel documentation required for travel, including procedures for and implications of making decisions on acceptance or refusal for travel
  • Check-in: Operational systems and procedures for check-in and how to deal with check-in issues, including the impact of decisions made and how to maintain operational standards of performance and customer satisfaction
  • Gate processes: Systems, procedures and monitoring requirements for boarding, departure and arrival of passengers
  • Gate processes: Know how to maintain equipment and address failures of equipment and processes to minimise disruption and delay
  • Customer service and communication: How to deal with complex customer needs which may affect the aviation operation
  • Customer service and communication: How to communicate to customers in challenging situations in individual and group situations
  • Customer service and communication: Understand the procedures for service recovery
  • Health and safety legislation in aviation and in relation to own role and organisation and how to monitor it
  • Requirements for maintaining aviation security in own area of authority and action to take in the event of a breach of security
  • Aviation and other applicable legislation, procedures and regulations relating to an aviation environment, and monitoring procedures within own area of responsibility
  • Methods of communication to ensure effective and timely transfer of information to different audiences using relevant language and format
  • Roles within the team and how these work together to achieve the organisation’s objectives, and how to embrace equality and inclusivity in the workplace
  • The aviation systems used within own role and how to operate them, identify faults or errors and what remedial action to take
  • Implement and monitor emergency procedures in own area of responsibility, the range of potential incidents and disruption that may occur and the appropriate action to take
  • Dangerous goods relevant to a range of aviation operations and how to deal with them effectively in own area of responsibility
  • Key timelines for aviation operations performance and consequences of not meeting them
  • Marshalling: The detailed requirements and procedures for the correct movement, placement and marshalling of aircraft and the importance of detailed controls for mover vehicles
  • Loading instruction report and balancing: The importance of the correct preparation and interpretation of and conformance to loading instruction reports (LIR) for both inbound and outbound aircraft, within aircraft weight and balance characteristics, structural limitations and compartment maximums
  • Load and unload: The loading and unloading procedures for all types of aircraft in the area of operation, including hold doors, floor locks, nets, and inter plane systems and how to apply the principles of restraint and manage the assets and team to deliver an efficient service
  • Specialist equipment: The requirements and responsibilities of self and team members in checking specialised equipment, including Unit Load Devices (ULDs), prior to use, ensuring safe operation and correct storage after use
  • Servicing: As a specialist, all aspects of aircraft servicing/turnaround management, pre/post use checks of holds and all hold locks
  • The operation of an airside vehicle: Briefing the team to prepare prior to using airside, and procedures for the safe operation of airside vehicles, including how to deal with incidents or emergencies while operating an airside vehicle
  • Operate Aviation Specialist equipment: The requirements and responsibilities of self and team members in checking specialised equipment prior to use, ensuring safe operation and correct storage after use
  • Airside Marshalling: How to prepare the area and required equipment prior to the marshalling of aircraft and or vehicles, correct marshalling procedures, including the correct monitoring of operation of marshalling equipment and team members
  • The safe manoeuvring of aircraft vehicles and personnel airside: The rules and regulations for aircraft, vehicles and personnel operating airside and how to ensure compliance with airport safety requirements
  • Save & preserve endangered life: Fire and rescue service responsibilities and procedures for search and rescue operations in an aviation environment
  • Resolve aviation fire & rescue incidents: The processes and procedures for resolving aviation fire and rescue operational and special service incidents
  • Take responsibility for effective performance in fire and rescue: How to make a positive contribution to the fire and rescue operation in your organisation including physical fitness requirements, health and safety of the working environment both at the base and when attending incidents, maintaining effective working relationships with colleagues during routine tasks and during incidents and continuing to develop your skills and knowledge of fire and rescue operations
  • Test, maintain and operate specialist aviation firefighting equipment: Test frequencies and how to plan, select and check specialist firefighting equipment, understanding how to use it in accordance with organisational policy and how to record, report and rectify faults relating to the equipment
  • Protect the environment from hazardous materials: The effects that firefighting media may have on the environment, and own and the organisation’s responsibilities to follow procedures for protecting the environment from the effects of hazardous materials during fire and rescue incidents
  • Support flight operations: The role of a specialist in supporting flight operations and operating conditions.
  • Support flight Operations: How to devise and implement relevant procedures in the event of an aviation incident/emergency
  • Monitor the weather in an aviation environment: The procedure to obtain weather forecasts their key features, what the data means for flight operations and how the information must be used
  • Reducing aviation hazards: Application of procedures for identifying, reporting and reducing aviation hazards, and the process for distributing pertinent information on aviation risks
  • Resolve multifaceted aviation issues: Identification of aviation issues and the different choices to resolve them, including how to implement the most appropriate solution, determining when the situation has been resolved satisfactorily, and what action to take if it has not
  • Travel documentation: How to deal with issues relating to passports, visas and other statutory or organisational travel documentation required for travel, including procedures for and implications of making decisions on acceptance or refusal for travel
  • Check-in: Operational systems and procedures for check-in and how to deal with check-in issues, including the impact of decisions made and how to maintain operational standards of performance and customer satisfaction
  • Gate processes: Systems, procedures and monitoring requirements for boarding, departure and arrival of passengers
  • Gate processes: Know how to maintain equipment and address failures of equipment and processes to minimise disruption and delay
  • Customer service and communication: How to deal with complex customer needs which may affect the aviation operation
  • Customer service and communication: How to communicate to customers in challenging situations in individual and group situations
  • Customer service and communication: Understand the procedures for service recovery

Skills

  • Monitor area of responsibility to ensure compliance with aviation legislation and organisational procedures, addressing and / or reporting hazards
  • Ensure aviation security is maintained in own area of operations e.g. challenging people in restricted areas, recording and reporting of security incidents
  • Monitor compliance with legislation, procedures and regulations in an aviation environment within own area of responsibility
  • Communicate effectively within the working environment, adapting methods and language to meet the situation
  • Maximise team performance and meet the objectives of the team whilst embracing equality and inclusivity
  • Use aviation systems effectively in own role. Take remedial action upon identification of faults or errors in a timely manner if they occur
  • Monitor area of responsibility and take appropriate action to reduce the impact of emergencies, incidents or disruption
  • Deal effectively with dangerous goods in own area of responsibility
  • Operate each stage of the aviation operations performance to ensure timely aircraft movements
  • Marshalling Safely manoeuver and position vehicles, monitoring team to ensure correct marshalling hand signals and techniques are used
  • Loading instruction report and balancing Produce and complete a LIR/Load Sheet compliant with aircraft type and within manufacturer’s limitations, delegate and brief teams to complete the tasks defined by the LIR and monitor their compliance and performance in accordance with the LIR
  • Load and unload Plan and prepare the airside environment with sufficient Air Cargo Handling Equipment (ACHE).
  • Load and unload Lead, supervise and mentor the team during the on/off load of the aircraft, by providing briefings, delegating tasks, checking loads are safely restrained and that the process complies with the LIR
  • Specialist equipment Monitor and supervise team members carrying out daily inspections prior to using the specialist equipment, including ULDs, ensuring its safe operation and that it is left in a safe, secure, allocated area after use
  • Servicing Demonstrate/mentor and supervise the preparation and configuration the aircraft holds for departure
  • The operation of an airside vehicle Monitor team members preparing to use a vehicle airside, ensure vehicle operations comply with aviation standard operating procedures and implement the correct procedures in the event of incidents or emergencies with an airside vehicle
  • Operate Aviation Specialist equipment Monitor and supervise team members carrying out daily inspections prior to using the specialist equipment, ensuring its safe operation and that it is left in a safe, secure, allocated area after use
  • Airside Marshalling Monitor the team to ensure correct preparation of the airside environment for marshalling of aircraft and or vehicles, and monitor marshalling of aircraft and or vehicles in accordance with organisation’s standard operating procedures
  • The safe manoeuvring of aircraft vehicles and personnel airside Ensure the rules and regulations for aircraft, vehicles and team members operating airside are adhered to in accordance with airport safety requirements, identify and report risks and ensure compliance in line with organisational procedures
  • Save & preserve endangered life Lead a search and rescue team for casualties involved in incidents, coordinate treatment and support casualties involved in incidents
  • Resolve aviation fire & rescue incidents Lead the control and extinguishing of aviation fires and resolve special service incidents, providing support for people involved in an operational incident
  • Take responsibility for effective performance in fire and rescue Take responsibility for the development of knowledge skills, physical fitness and behaviours relevant to own performance in a fire and rescue organisation, including working with others during routine tasks and when responding to incidents
  • Test, maintain and operate specialist aviation firefighting equipment Plan, select and check specialist firefighting equipment in accordance with appropriate test frequencies.
  • Test, maintain and operate specialist aviation firefighting equipment Use specialist firefighting equipment in accordance with organisational policy, record, report and rectify faults of relevant specialist firefighting equipment
  • Protect the environment from hazardous materials Minimise damage to the environment from hazardous materials and decontaminate people and property. Support people involved in an operational incident
  • Support flight Operations Support and monitor team members to collect, collate and supply information and complete other duties during flight operations.
  • Support flight Operations Devise and implement relevant procedures for use in the event of an aviation incident/emergency
  • Monitor the weather in an aviation environment Obtain, interpret and act on weather forecasts in line with organisational procedures, taking appropriate action to ensure the optimal performance of flight operations based on the report
  • Reducing aviation hazards Accurately apply the procedures for identifying, reporting and reducing aviation hazards and distribute pertinent aviation safety information to relevant stakeholders within the required timescale
  • Resolve multifaceted aviation issues Identify aviation issues and select and implement the most suitable solution, reviewing the situation to ensure it has been resolved
  • Travel documentation Monitor passports, visas and other travel documentation in area of responsibility, dealing with issues as they arise by liaising with other organisations and agencies appropriate to the travel destination making recommendations for action and validation
  • Check-in Work with check in team, senior management and other stakeholders as required to maintain operational standards and commercial performance, customer satisfaction and address check-in issues, e.g. late check-ins, overbooking, complaints, excess baggage and special requests and requirements
  • Gate processes Liaise with the customer, airline and colleagues to ensure efficient boarding, departure and arrival procedures meeting service standards and aviation regulations. Proactively address issues that arise at the gate, making effective decisions to ensure a satisfactory outcome and on-time departure
  • Customer service and communication Monitor area of responsibility to ensure customer satisfaction and adherence to operational standards
  • Customer service and communication Communicate effectively with passengers, crew and other parties in the event of disruption, keeping them informed of progress, actions and results
  • Customer service and communication Address complex customer needs to ensure service standards and individual requirements are maintained
  • Monitor area of responsibility to ensure compliance with aviation legislation and organisational procedures, addressing and / or reporting hazards
  • Ensure aviation security is maintained in own area of operations e.g. challenging people in restricted areas, recording and reporting of security incidents
  • Monitor compliance with legislation, procedures and regulations in an aviation environment within own area of responsibility
  • Communicate effectively within the working environment, adapting methods and language to meet the situation
  • Maximise team performance and meet the objectives of the team whilst embracing equality and inclusivity
  • Use aviation systems effectively in own role. Take remedial action upon identification of faults or errors in a timely manner if they occur
  • Monitor area of responsibility and take appropriate action to reduce the impact of emergencies, incidents or disruption
  • Deal effectively with dangerous goods in own area of responsibility
  • Operate each stage of the aviation operations performance to ensure timely aircraft movements
  • Marshalling Safely manoeuver and position vehicles, monitoring team to ensure correct marshalling hand signals and techniques are used
  • Loading instruction report and balancing Produce and complete a LIR/Load Sheet compliant with aircraft type and within manufacturer’s limitations, delegate and brief teams to complete the tasks defined by the LIR and monitor their compliance and performance in accordance with the LIR
  • Load and unload Plan and prepare the airside environment with sufficient Air Cargo Handling Equipment (ACHE).
  • Load and unload Lead, supervise and mentor the team during the on/off load of the aircraft, by providing briefings, delegating tasks, checking loads are safely restrained and that the process complies with the LIR
  • Specialist equipment Monitor and supervise team members carrying out daily inspections prior to using the specialist equipment, including ULDs, ensuring its safe operation and that it is left in a safe, secure, allocated area after use
  • Servicing Demonstrate/mentor and supervise the preparation and configuration the aircraft holds for departure
  • The operation of an airside vehicle Monitor team members preparing to use a vehicle airside, ensure vehicle operations comply with aviation standard operating procedures and implement the correct procedures in the event of incidents or emergencies with an airside vehicle
  • Operate Aviation Specialist equipment Monitor and supervise team members carrying out daily inspections prior to using the specialist equipment, ensuring its safe operation and that it is left in a safe, secure, allocated area after use
  • Airside Marshalling Monitor the team to ensure correct preparation of the airside environment for marshalling of aircraft and or vehicles, and monitor marshalling of aircraft and or vehicles in accordance with organisation’s standard operating procedures
  • The safe manoeuvring of aircraft vehicles and personnel airside Ensure the rules and regulations for aircraft, vehicles and team members operating airside are adhered to in accordance with airport safety requirements, identify and report risks and ensure compliance in line with organisational procedures
  • Save & preserve endangered life Lead a search and rescue team for casualties involved in incidents, coordinate treatment and support casualties involved in incidents
  • Resolve aviation fire & rescue incidents Lead the control and extinguishing of aviation fires and resolve special service incidents, providing support for people involved in an operational incident
  • Take responsibility for effective performance in fire and rescue Take responsibility for the development of knowledge skills, physical fitness and behaviours relevant to own performance in a fire and rescue organisation, including working with others during routine tasks and when responding to incidents
  • Test, maintain and operate specialist aviation firefighting equipment Plan, select and check specialist firefighting equipment in accordance with appropriate test frequencies.
  • Test, maintain and operate specialist aviation firefighting equipment Use specialist firefighting equipment in accordance with organisational policy, record, report and rectify faults of relevant specialist firefighting equipment
  • Protect the environment from hazardous materials Minimise damage to the environment from hazardous materials and decontaminate people and property. Support people involved in an operational incident
  • Support flight Operations Support and monitor team members to collect, collate and supply information and complete other duties during flight operations.
  • Support flight Operations Devise and implement relevant procedures for use in the event of an aviation incident/emergency
  • Monitor the weather in an aviation environment Obtain, interpret and act on weather forecasts in line with organisational procedures, taking appropriate action to ensure the optimal performance of flight operations based on the report
  • Reducing aviation hazards Accurately apply the procedures for identifying, reporting and reducing aviation hazards and distribute pertinent aviation safety information to relevant stakeholders within the required timescale
  • Resolve multifaceted aviation issues Identify aviation issues and select and implement the most suitable solution, reviewing the situation to ensure it has been resolved
  • Travel documentation Monitor passports, visas and other travel documentation in area of responsibility, dealing with issues as they arise by liaising with other organisations and agencies appropriate to the travel destination making recommendations for action and validation
  • Check-in Work with check in team, senior management and other stakeholders as required to maintain operational standards and commercial performance, customer satisfaction and address check-in issues, e.g. late check-ins, overbooking, complaints, excess baggage and special requests and requirements
  • Gate processes Liaise with the customer, airline and colleagues to ensure efficient boarding, departure and arrival procedures meeting service standards and aviation regulations. Proactively address issues that arise at the gate, making effective decisions to ensure a satisfactory outcome and on-time departure
  • Customer service and communication Monitor area of responsibility to ensure customer satisfaction and adherence to operational standards
  • Customer service and communication Communicate effectively with passengers, crew and other parties in the event of disruption, keeping them informed of progress, actions and results
  • Customer service and communication Address complex customer needs to ensure service standards and individual requirements are maintained
  • Monitor area of responsibility to ensure compliance with aviation legislation and organisational procedures, addressing and / or reporting hazards
  • Ensure aviation security is maintained in own area of operations e.g. challenging people in restricted areas, recording and reporting of security incidents
  • Monitor compliance with legislation, procedures and regulations in an aviation environment within own area of responsibility
  • Communicate effectively within the working environment, adapting methods and language to meet the situation
  • Maximise team performance and meet the objectives of the team whilst embracing equality and inclusivity
  • Use aviation systems effectively in own role. Take remedial action upon identification of faults or errors in a timely manner if they occur
  • Monitor area of responsibility and take appropriate action to reduce the impact of emergencies, incidents or disruption
  • Deal effectively with dangerous goods in own area of responsibility
  • Operate each stage of the aviation operations performance to ensure timely aircraft movements
  • Marshalling Safely manoeuver and position vehicles, monitoring team to ensure correct marshalling hand signals and techniques are used
  • Loading instruction report and balancing Produce and complete a LIR/Load Sheet compliant with aircraft type and within manufacturer’s limitations, delegate and brief teams to complete the tasks defined by the LIR and monitor their compliance and performance in accordance with the LIR
  • Load and unload Plan and prepare the airside environment with sufficient Air Cargo Handling Equipment (ACHE).
  • Load and unload Lead, supervise and mentor the team during the on/off load of the aircraft, by providing briefings, delegating tasks, checking loads are safely restrained and that the process complies with the LIR
  • Specialist equipment Monitor and supervise team members carrying out daily inspections prior to using the specialist equipment, including ULDs, ensuring its safe operation and that it is left in a safe, secure, allocated area after use
  • Servicing Demonstrate/mentor and supervise the preparation and configuration the aircraft holds for departure
  • The operation of an airside vehicle Monitor team members preparing to use a vehicle airside, ensure vehicle operations comply with aviation standard operating procedures and implement the correct procedures in the event of incidents or emergencies with an airside vehicle
  • Operate Aviation Specialist equipment Monitor and supervise team members carrying out daily inspections prior to using the specialist equipment, ensuring its safe operation and that it is left in a safe, secure, allocated area after use
  • Airside Marshalling Monitor the team to ensure correct preparation of the airside environment for marshalling of aircraft and or vehicles, and monitor marshalling of aircraft and or vehicles in accordance with organisation’s standard operating procedures
  • The safe manoeuvring of aircraft vehicles and personnel airside Ensure the rules and regulations for aircraft, vehicles and team members operating airside are adhered to in accordance with airport safety requirements, identify and report risks and ensure compliance in line with organisational procedures
  • Save & preserve endangered life Lead a search and rescue team for casualties involved in incidents, coordinate treatment and support casualties involved in incidents
  • Resolve aviation fire & rescue incidents Lead the control and extinguishing of aviation fires and resolve special service incidents, providing support for people involved in an operational incident
  • Take responsibility for effective performance in fire and rescue Take responsibility for the development of knowledge skills, physical fitness and behaviours relevant to own performance in a fire and rescue organisation, including working with others during routine tasks and when responding to incidents
  • Test, maintain and operate specialist aviation firefighting equipment Plan, select and check specialist firefighting equipment in accordance with appropriate test frequencies.
  • Test, maintain and operate specialist aviation firefighting equipment Use specialist firefighting equipment in accordance with organisational policy, record, report and rectify faults of relevant specialist firefighting equipment
  • Protect the environment from hazardous materials Minimise damage to the environment from hazardous materials and decontaminate people and property. Support people involved in an operational incident
  • Support flight Operations Support and monitor team members to collect, collate and supply information and complete other duties during flight operations.
  • Support flight Operations Devise and implement relevant procedures for use in the event of an aviation incident/emergency
  • Monitor the weather in an aviation environment Obtain, interpret and act on weather forecasts in line with organisational procedures, taking appropriate action to ensure the optimal performance of flight operations based on the report
  • Reducing aviation hazards Accurately apply the procedures for identifying, reporting and reducing aviation hazards and distribute pertinent aviation safety information to relevant stakeholders within the required timescale
  • Resolve multifaceted aviation issues Identify aviation issues and select and implement the most suitable solution, reviewing the situation to ensure it has been resolved
  • Travel documentation Monitor passports, visas and other travel documentation in area of responsibility, dealing with issues as they arise by liaising with other organisations and agencies appropriate to the travel destination making recommendations for action and validation
  • Check-in Work with check in team, senior management and other stakeholders as required to maintain operational standards and commercial performance, customer satisfaction and address check-in issues, e.g. late check-ins, overbooking, complaints, excess baggage and special requests and requirements
  • Gate processes Liaise with the customer, airline and colleagues to ensure efficient boarding, departure and arrival procedures meeting service standards and aviation regulations. Proactively address issues that arise at the gate, making effective decisions to ensure a satisfactory outcome and on-time departure
  • Customer service and communication Monitor area of responsibility to ensure customer satisfaction and adherence to operational standards
  • Customer service and communication Communicate effectively with passengers, crew and other parties in the event of disruption, keeping them informed of progress, actions and results
  • Customer service and communication Address complex customer needs to ensure service standards and individual requirements are maintained
  • Monitor area of responsibility to ensure compliance with aviation legislation and organisational procedures, addressing and / or reporting hazards
  • Ensure aviation security is maintained in own area of operations e.g. challenging people in restricted areas, recording and reporting of security incidents
  • Monitor compliance with legislation, procedures and regulations in an aviation environment within own area of responsibility
  • Communicate effectively within the working environment, adapting methods and language to meet the situation
  • Maximise team performance and meet the objectives of the team whilst embracing equality and inclusivity
  • Use aviation systems effectively in own role. Take remedial action upon identification of faults or errors in a timely manner if they occur
  • Monitor area of responsibility and take appropriate action to reduce the impact of emergencies, incidents or disruption
  • Deal effectively with dangerous goods in own area of responsibility
  • Operate each stage of the aviation operations performance to ensure timely aircraft movements
  • Marshalling Safely manoeuver and position vehicles, monitoring team to ensure correct marshalling hand signals and techniques are used
  • Loading instruction report and balancing Produce and complete a LIR/Load Sheet compliant with aircraft type and within manufacturer’s limitations, delegate and brief teams to complete the tasks defined by the LIR and monitor their compliance and performance in accordance with the LIR
  • Load and unload Plan and prepare the airside environment with sufficient Air Cargo Handling Equipment (ACHE).
  • Load and unload Lead, supervise and mentor the team during the on/off load of the aircraft, by providing briefings, delegating tasks, checking loads are safely restrained and that the process complies with the LIR
  • Specialist equipment Monitor and supervise team members carrying out daily inspections prior to using the specialist equipment, including ULDs, ensuring its safe operation and that it is left in a safe, secure, allocated area after use
  • Servicing Demonstrate/mentor and supervise the preparation and configuration the aircraft holds for departure
  • The operation of an airside vehicle Monitor team members preparing to use a vehicle airside, ensure vehicle operations comply with aviation standard operating procedures and implement the correct procedures in the event of incidents or emergencies with an airside vehicle
  • Operate Aviation Specialist equipment Monitor and supervise team members carrying out daily inspections prior to using the specialist equipment, ensuring its safe operation and that it is left in a safe, secure, allocated area after use
  • Airside Marshalling Monitor the team to ensure correct preparation of the airside environment for marshalling of aircraft and or vehicles, and monitor marshalling of aircraft and or vehicles in accordance with organisation’s standard operating procedures
  • The safe manoeuvring of aircraft vehicles and personnel airside Ensure the rules and regulations for aircraft, vehicles and team members operating airside are adhered to in accordance with airport safety requirements, identify and report risks and ensure compliance in line with organisational procedures
  • Save & preserve endangered life Lead a search and rescue team for casualties involved in incidents, coordinate treatment and support casualties involved in incidents
  • Resolve aviation fire & rescue incidents Lead the control and extinguishing of aviation fires and resolve special service incidents, providing support for people involved in an operational incident
  • Take responsibility for effective performance in fire and rescue Take responsibility for the development of knowledge skills, physical fitness and behaviours relevant to own performance in a fire and rescue organisation, including working with others during routine tasks and when responding to incidents
  • Test, maintain and operate specialist aviation firefighting equipment Plan, select and check specialist firefighting equipment in accordance with appropriate test frequencies.
  • Test, maintain and operate specialist aviation firefighting equipment Use specialist firefighting equipment in accordance with organisational policy, record, report and rectify faults of relevant specialist firefighting equipment
  • Protect the environment from hazardous materials Minimise damage to the environment from hazardous materials and decontaminate people and property. Support people involved in an operational incident
  • Support flight Operations Support and monitor team members to collect, collate and supply information and complete other duties during flight operations.
  • Support flight Operations Devise and implement relevant procedures for use in the event of an aviation incident/emergency
  • Monitor the weather in an aviation environment Obtain, interpret and act on weather forecasts in line with organisational procedures, taking appropriate action to ensure the optimal performance of flight operations based on the report
  • Reducing aviation hazards Accurately apply the procedures for identifying, reporting and reducing aviation hazards and distribute pertinent aviation safety information to relevant stakeholders within the required timescale
  • Resolve multifaceted aviation issues Identify aviation issues and select and implement the most suitable solution, reviewing the situation to ensure it has been resolved
  • Travel documentation Monitor passports, visas and other travel documentation in area of responsibility, dealing with issues as they arise by liaising with other organisations and agencies appropriate to the travel destination making recommendations for action and validation
  • Check-in Work with check in team, senior management and other stakeholders as required to maintain operational standards and commercial performance, customer satisfaction and address check-in issues, e.g. late check-ins, overbooking, complaints, excess baggage and special requests and requirements
  • Gate processes Liaise with the customer, airline and colleagues to ensure efficient boarding, departure and arrival procedures meeting service standards and aviation regulations. Proactively address issues that arise at the gate, making effective decisions to ensure a satisfactory outcome and on-time departure
  • Customer service and communication Monitor area of responsibility to ensure customer satisfaction and adherence to operational standards
  • Customer service and communication Communicate effectively with passengers, crew and other parties in the event of disruption, keeping them informed of progress, actions and results
  • Customer service and communication Address complex customer needs to ensure service standards and individual requirements are maintained
  • Monitor area of responsibility to ensure compliance with aviation legislation and organisational procedures, addressing and / or reporting hazards
  • Ensure aviation security is maintained in own area of operations e.g. challenging people in restricted areas, recording and reporting of security incidents
  • Monitor compliance with legislation, procedures and regulations in an aviation environment within own area of responsibility
  • Communicate effectively within the working environment, adapting methods and language to meet the situation
  • Maximise team performance and meet the objectives of the team whilst embracing equality and inclusivity
  • Use aviation systems effectively in own role. Take remedial action upon identification of faults or errors in a timely manner if they occur
  • Monitor area of responsibility and take appropriate action to reduce the impact of emergencies, incidents or disruption
  • Deal effectively with dangerous goods in own area of responsibility
  • Operate each stage of the aviation operations performance to ensure timely aircraft movements
  • Marshalling Safely manoeuver and position vehicles, monitoring team to ensure correct marshalling hand signals and techniques are used
  • Loading instruction report and balancing Produce and complete a LIR/Load Sheet compliant with aircraft type and within manufacturer’s limitations, delegate and brief teams to complete the tasks defined by the LIR and monitor their compliance and performance in accordance with the LIR
  • Load and unload Plan and prepare the airside environment with sufficient Air Cargo Handling Equipment (ACHE).
  • Load and unload Lead, supervise and mentor the team during the on/off load of the aircraft, by providing briefings, delegating tasks, checking loads are safely restrained and that the process complies with the LIR
  • Specialist equipment Monitor and supervise team members carrying out daily inspections prior to using the specialist equipment, including ULDs, ensuring its safe operation and that it is left in a safe, secure, allocated area after use
  • Servicing Demonstrate/mentor and supervise the preparation and configuration the aircraft holds for departure
  • The operation of an airside vehicle Monitor team members preparing to use a vehicle airside, ensure vehicle operations comply with aviation standard operating procedures and implement the correct procedures in the event of incidents or emergencies with an airside vehicle
  • Operate Aviation Specialist equipment Monitor and supervise team members carrying out daily inspections prior to using the specialist equipment, ensuring its safe operation and that it is left in a safe, secure, allocated area after use
  • Airside Marshalling Monitor the team to ensure correct preparation of the airside environment for marshalling of aircraft and or vehicles, and monitor marshalling of aircraft and or vehicles in accordance with organisation’s standard operating procedures
  • The safe manoeuvring of aircraft vehicles and personnel airside Ensure the rules and regulations for aircraft, vehicles and team members operating airside are adhered to in accordance with airport safety requirements, identify and report risks and ensure compliance in line with organisational procedures
  • Save & preserve endangered life Lead a search and rescue team for casualties involved in incidents, coordinate treatment and support casualties involved in incidents
  • Resolve aviation fire & rescue incidents Lead the control and extinguishing of aviation fires and resolve special service incidents, providing support for people involved in an operational incident
  • Take responsibility for effective performance in fire and rescue Take responsibility for the development of knowledge skills, physical fitness and behaviours relevant to own performance in a fire and rescue organisation, including working with others during routine tasks and when responding to incidents
  • Test, maintain and operate specialist aviation firefighting equipment Plan, select and check specialist firefighting equipment in accordance with appropriate test frequencies.
  • Test, maintain and operate specialist aviation firefighting equipment Use specialist firefighting equipment in accordance with organisational policy, record, report and rectify faults of relevant specialist firefighting equipment
  • Protect the environment from hazardous materials Minimise damage to the environment from hazardous materials and decontaminate people and property. Support people involved in an operational incident
  • Support flight Operations Support and monitor team members to collect, collate and supply information and complete other duties during flight operations.
  • Support flight Operations Devise and implement relevant procedures for use in the event of an aviation incident/emergency
  • Monitor the weather in an aviation environment Obtain, interpret and act on weather forecasts in line with organisational procedures, taking appropriate action to ensure the optimal performance of flight operations based on the report
  • Reducing aviation hazards Accurately apply the procedures for identifying, reporting and reducing aviation hazards and distribute pertinent aviation safety information to relevant stakeholders within the required timescale
  • Resolve multifaceted aviation issues Identify aviation issues and select and implement the most suitable solution, reviewing the situation to ensure it has been resolved
  • Travel documentation Monitor passports, visas and other travel documentation in area of responsibility, dealing with issues as they arise by liaising with other organisations and agencies appropriate to the travel destination making recommendations for action and validation
  • Check-in Work with check in team, senior management and other stakeholders as required to maintain operational standards and commercial performance, customer satisfaction and address check-in issues, e.g. late check-ins, overbooking, complaints, excess baggage and special requests and requirements
  • Gate processes Liaise with the customer, airline and colleagues to ensure efficient boarding, departure and arrival procedures meeting service standards and aviation regulations. Proactively address issues that arise at the gate, making effective decisions to ensure a satisfactory outcome and on-time departure
  • Customer service and communication Monitor area of responsibility to ensure customer satisfaction and adherence to operational standards
  • Customer service and communication Communicate effectively with passengers, crew and other parties in the event of disruption, keeping them informed of progress, actions and results
  • Customer service and communication Address complex customer needs to ensure service standards and individual requirements are maintained

Behaviours

  • Embrace and promote the values of the organisation
  • Treat team, customers and other stakeholders with courtesy and respect
  • Take ownership and responsibility of role and working area, including team members where responsible
  • Display loyalty, integrity and accountability to the organisation
  • Commit to continuous development of self and team, including improvements to systems and processes
  • Be vigilant and proactive in promoting a safe, secure and compliant working culture
  • Embrace and promote the values of the organisation
  • Treat team, customers and other stakeholders with courtesy and respect
  • Take ownership and responsibility of role and working area, including team members where responsible
  • Display loyalty, integrity and accountability to the organisation
  • Commit to continuous development of self and team, including improvements to systems and processes
  • Be vigilant and proactive in promoting a safe, secure and compliant working culture
  • Embrace and promote the values of the organisation
  • Treat team, customers and other stakeholders with courtesy and respect
  • Take ownership and responsibility of role and working area, including team members where responsible
  • Display loyalty, integrity and accountability to the organisation
  • Commit to continuous development of self and team, including improvements to systems and processes
  • Be vigilant and proactive in promoting a safe, secure and compliant working culture
  • Embrace and promote the values of the organisation
  • Treat team, customers and other stakeholders with courtesy and respect
  • Take ownership and responsibility of role and working area, including team members where responsible
  • Display loyalty, integrity and accountability to the organisation
  • Commit to continuous development of self and team, including improvements to systems and processes
  • Be vigilant and proactive in promoting a safe, secure and compliant working culture
  • Embrace and promote the values of the organisation
  • Treat team, customers and other stakeholders with courtesy and respect
  • Take ownership and responsibility of role and working area, including team members where responsible
  • Display loyalty, integrity and accountability to the organisation
  • Commit to continuous development of self and team, including improvements to systems and processes
  • Be vigilant and proactive in promoting a safe, secure and compliant working culture
Apprenticeship category (sector)
Transport and logistics
Qualification level
3
Equal to A level
Course duration
18 months
Funding
£6,000
Maximum government funding for
apprenticeship training and assessment costs.
Job titles include
  • Aviation ground handler
  • airport handler
  • aviation operations specialist
  • fire fighter

View more information about Aviation ground specialist (level 3) from the Institute for Apprenticeships and Technical Education.