Apprenticeship training course

Traffic operator (level 2)

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Information about Traffic operator (level 2)

To assist traffic teams by ensuring the accurate flow of information throughout traffic.

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • Regulation and legislation in relation to the traffic operator role for example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
  • Health and safety regulations and legislation in relation to the traffic operator role.
  • Company policy, processes and standard operating procedures.
  • Methods of planning and prioritising work.
  • Procedures for planning routes and jobs including multiple drop routes.
  • Procedures for inputting customer jobs for collection and delivery.
  • The procedures of processing return goods.
  • Company process for tracking jobs through the various stages of delivery.
  • Techniques for adapting operation to deal with changing weather conditions, road closures and accidents.
  • The amending or re-planning for further delivery when circumstances change.
  • The principles of selecting the driving route balancing time, distance, traffic.
  • The principles of optimising full loads.
  • Vehicle types and when to use them to minimise environmental impact and cost.
  • Environmental and sustainability standards, and policy and procedures including ultra-low emission zones (ULEZ) and clean air zones, and compliance guidelines.
  • Documentation: methods and requirements - electronic and paper.
  • Procedures for arranging vehicles maintenance and inspection.
  • The consequences for not following legislation and regulations such as drivers’ hours, operator’s restrictions, and Driver and Vehicle Standards Agency (DVSA) guidance on vehicle maintenance and inspection.
  • Techniques used to maximise resources when organising and allocating jobs manually or using IT systems.
  • Importance of using technology and relevant systems correctly. General data protection regulation (GDPR). Cyber security.
  • Innovation and advances in technology and infrastructure within the industry.
  • Principles and techniques relating to the use of electronic or paper-based traffic management system (TMS) and other relevant systems.
  • Principles of briefings and debriefings, including capturing and sharing relevant information and data.
  • Written communication techniques.
  • Verbal communication techniques.
  • The organisations customer service standards including, customer specific service level agreements, key performance indicators (KPIs) and contractual obligations.
  • Limits of authority and escalation procedures for example, driver infringements and non-operational procedures.
  • Team working and wellbeing principles.
  • Principles of equity, diversity, and inclusion in the workplace.

  Skills

  • Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
  • Comply with health and safety when working.
  • Follow company policy, processes and standard operating procedures.
  • Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
  • Plan multiple drop routes and jobs.
  • Inputting customer jobs for collection and delivery.
  • Track job progress.
  • Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
  • Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
  • Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
  • Optimises routes, vehicle type and loading.
  • Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
  • Arrange the maintenance and inspection of the vehicle.
  • Use technology, and systems. General data protection regulation (GDPR). Cyber security.
  • Use the traffic management system or other relevant systems, to add, and update customer job requirements.
  • Conduct a briefing or debriefing session with colleagues.
  • Communicate in writing with others for example, internal and external customers, colleagues, and managers.
  • Communicate with others verbally for example, internal and external customers, colleagues, and managers.
  • Manage customer queries and complaints.
  • Apply the company’s service standards for internal and external customer services.
  • Escalate issues, for example, driver infringements and non-operational procedures.
  • Apply team working and wellbeing principles.
  • Apply equity, diversity, and inclusion principles in the workplace.
  • Carry out and record learning and development activities.

  Behaviours

  • Customer focus prioritising their needs and expectations.
  • Team-focus to meet work goals.
  • Apply a professional approach.
  • Adapt to changing work requests.
  • Prioritise health, safety, and wellbeing.
  • Considers the environment and sustainability.
  • Contributes to equity, diversity, and inclusivity.
  • Seek learning and development opportunities.
• Apprenticeship category (sector): Transport and logistics
• Qualification level: 2; Equal to GCSE
• Course duration: 12 months
• Maximum funding: £6,000 ; Maximum government funding for ; apprenticeship training and assessment costs.
• Job titles include:
  • Traffic assistant
  • Traffic clerk
  • Traffic operator
  • Traffic planner
  • Transport assistant
  • Transport clerk
  • Transport operator

View more information about Traffic operator (level 2) from the Institute for Apprenticeships and Technical Education.