Apprenticeship training course

Transport scheduler (level 3)

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Information about Transport scheduler (level 3)

Supporting the safe and efficient operation of the aviation, tram, bus, coach and rail transport networks

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • Sector and organisational specific handover information, from internal and external stakeholders, for example, crew numbers, crew replacement plans, train plans, planned maintenance activities
  • Sector regulations that need to be considered when creating timetables, schedules, rosters or diagrams.
  • Organisational procedures to create timetables, schedules, rosters or diagrams: transport services, contractual, passenger expectation, commercial.
  • Sector regulations that need to be considered when revising timetables, schedules, rosters or diagrams in the case of special events, or unforeseen circumstances.
  • Organisational procedures to revise timetables, schedules, rosters or diagrams including sporting events, national and local agreements, weather.
  • Organisational digital platforms that are used to create and revise timetables, schedules, rosters or diagrams. General data protection regulation (GDPR). Cyber security requirements.
  • Methods of presenting timetables, schedules, rosters or diagrams, for example, using software platforms, the actual communication to wider external stakeholders.
  • Access requirements that are required for travel routes, including access plans, visa and qualification requirements, power types, registration of timetable, schedule, roster or diagram.
  • Sector specific legislation and other requirements that must be complied with when creating or revising timetables, schedules, rosters or diagrams, for example, union agreements, commercial contracts
  • Organisational procedures for monitoring and assessing the performance of transport services.
  • Organisational procedures for escalating transport services performance issues identified from monitoring and assessment activities within their limits of authority.
  • Organisational procedures and industry specific practices for responding to, and dealing with prolonged or persistent disruption, for example, weather conditions, mechanical issues, public events.
  • Organisational procedures and industry specific practices for supporting situations caused by unforeseen circumstances.
  • Compliance requirements of the organisation and wider industry in relation to transport services.
  • Workload planning tools and techniques.
  • Organisational and industry specific objectives and key performance indicators (KPIs).
  • Verbal communication techniques. Giving and receiving data and information. Matching style to audience. Industry terminology.
  • Techniques for written communication, plain English principles.
  • Impact of the sector on the environment. Efficient use of resources. Recycling, reuse, and safe disposal of waste.
  • Principles of equity, diversity, and inclusion in the workplace.
  • Documentation: methods and requirements - electronic and paper.
  • CPD (planned and unplanned) and recording methods.

  Skills

  • Respond to sector and organisational specific handover data.
  • Carry out and record CPD.
  • Create timetables, schedules, rosters or diagrams.
  • Revise timetables, schedules, rosters or diagrams.
  • Use organisational digital platforms, for example, ATTUne, AIMs, Omnibus. Comply with GDPR and cybersecurity requirements.
  • Undertake pre-planning activities to identify considerations to be made in relation to transport services, for example, research country specific medical and visa requirements, review local, national and international events calendars, consider transport service capacity
  • Liaise with internal and external stakeholders to ensure access to travel routes and where required, register timetables, schedules, rosters or diagrams.
  • Comply with sector legislation for example union agreements, commercial contracts.
  • Monitor and assess the performance of transport services, intervening and providing support when required.
  • Respond to prolonged or persistent disruption to transport services, ensuring solutions take into consideration the requirements of internal and external stakeholders.
  • Support situations that occur due unforeseen circumstances, contributing where required in line with organisational procedures and industry specific practices, for example, emergency situations, extreme weather conditions, industrial action.
  • Liaise with internal and external stakeholders to ensure full support is offered during situations that occur due to unforeseen circumstances, for example, emergency situations, extreme weather conditions, industrial action.
  • Identify non-compliance in transport services through monitoring activities.
  • Escalate situations to the appropriate person or authority.
  • Manage own workload to ensure that contributions to organisational objectives meet all requirements.
  • Make operational performance improvements.
  • Communicate with others verbally for example, colleagues and stakeholders.
  • Communicate in writing with others for example, internal and external customers, colleagues, and managers.
  • Comply with regulations, standards, and guidance, including environmental and sustainability regulations.
  • Follow equity, diversity, and inclusion principles.
  • Record or enter information - paper based or electronic. For example, risk assessments, handover documents, work sheets, checklists, and any legal reporting requirements

  Behaviours

  • Committed to maintaining and enhancing competence of self through Continuing Professional Development (CPD).
  • Respond and adapt to work demands and situations.
  • Collaborate within teams, across disciplines and with internal and external stakeholders.
  • Act ethically.
• Apprenticeship category (sector): Transport and logistics
• Qualification level: 3; Equal to A level
• Course duration: 18 months
• Maximum funding: £8,000 ; Maximum government funding for ; apprenticeship training and assessment costs.
• Job titles include:
  • Aviation scheduler
  • Line reliability support analyst
  • Operational planner
  • Operational planning assistant
  • Performance information administrator.
  • Support reliability analyst
  • Train planner

View more information about Transport scheduler (level 3) from the Institute for Apprenticeships and Technical Education.