Apprenticeship training course

Land-based service engineering technician (level 3)

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Information about Land-based service engineering technician (level 3)

Providing advanced technical support and guidance across a diverse range of plant and equipment in sectors such as agriculture, horticulture, forestry and outdoor power.

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • The procedures used to carry out a risk assessment, identify risks and implement a plan to reduce and mitigate hazards both in the workplace and on site
  • The identification, application and care of diagnostic tools and equipment used within the job role. e.g. diagnostic platforms, engine performance analysis equipment, electrical and hydraulic diagnostic equipment specific to the industry sector worked within.
  • How to read and interpret complex wiring and hydraulic circuit diagrams relevant to the industry sector worked within and to relate this information to logical fault finding and diagnosis
  • The underpinning repair principles and practices used in the diagnosis and repair of complex technological systems, and electro – hydraulic systems
  • How to record information and communicate concisely using a range of manual and electronic techniques. Typically this will include recording diagnostic data, production of machinery condition reports, the preparation of out of season service reports, repair proposals and quotations, incident reports for manufacturer’s service departments and the completion of installation and handover documentation.
  • How to access and interpret technical data and the influence of operational conditions in the diagnosis and repair of current and emerging technology.
  • Techniques used in logical diagnosis and verification of complex machinery, plant and equipment performance.
  • How to work professionally and engage in continual professional development.

  Skills

  • Interpret technical data, documentation and operational conditions, and apply in line with the technician’s role.
  • Interpret and respect safety procedure requirements, undertake risk assessment and mitigation measures to safeguard, bystanders, the general public, property and livestock.
  • To communicate with and gather information from colleagues and customers employing a range of techniques as appropriate to the audience. This includes explaining technical matters in straight forward terms and asking questions to gather the information required to perform an efficient diagnosis.
  • Demonstrate professional customer care practices as an individual and team member. This includes; presentation of oneself, the work area, the company’s vehicle and equipment. treating customers and colleagues with respect and courtesy, supporting work colleagues, the company and its products and services
  • Install and handover machinery, plant and equipment, explaining its safe operation, maintenance and warranty requirements, verification of optimum performance and the completion of handover documentation
  • Conduct advanced maintenance, and the repair of technologically advanced machinery and equipment which typically may include; power units, power trains, plant, machinery, equipment and their components
  • Carry out diagnostics, repairs and re-instatement of complex products and verify conformity to manufacturer’s specification.
  • Compile technical reports, repair proposals, quotations and incident reports
  • Maintain and repair complex hydraulic systems and their components as appropriate to the sector.
  • Maintain, interrogate, calibrate and repair electronic equipment and systems
  • Minimise machinery, plant and equipment downtime by carrying out diagnostic and preventative maintenance efficiently and effectively.

  Behaviours

  • Safety Orientation: Plays a proactive role in the identification, mitigation and avoidance of hazards. Capable of giving clear guidance to subordinates on safety critical activities and taking appropriate action if others are acting unsafely
  • Strong Work Ethic: Proactive, positive attitude, motivated by the technician’s, dependable, ethical, responsible and reliable.
  • Logical Approach: Uses logical thought process to structure and implement an efficient diagnosis or action plan to meet customer and company expectations and objectives.
  • Problem Solving: Enjoys complex problem solving, Has the aptitude to establish the root cause of the problem to prevent further re-occurrences rather than to repair the results of the problem.
  • Quality Focused: An advocate of the provision of quality service who strives to meet the expectations of the customer and employer.
  • Responsibility: Motivated to encourage others to develop and succeed through mentoring and setting an example
  • Communicator: Can communicate using a technical vocabulary appropriate to the audience. Establishes customer’s expectations and can convey whether these are realistic achievable outcomes and mediates dispute resolution.
  • Team Player: Can work on own initiative but also able to interact and communicate effectively within a team applying a respectful professional manner.
  • Contributor to Profitability: Is fully aligned with the company objectives, continuously applying their skill, knowledge and behaviours to further the growth of the company and its customer base.
  • Adaptability: Is adaptable to changes in conditions, technologies, situations and working environments.
  • Self-Motivation: A motivated self-starter with a positive attitude who motivates those around them
  • Commitment: Is committed to the objectives of their employer and to the wider professional standards of the industry.
• Apprenticeship category (sector): Agriculture, environmental and animal care
• Qualification level: 3; Equal to A level
• Course duration: 36 months
• Maximum funding: £21,000 ; Maximum government funding for ; apprenticeship training and assessment costs.
• Job titles include:
  • Agricultural Service Engineer
  • Horticultural Service Engineer
  • Forestry Equipment Service Engineer
  • Fixed Plant and Equipment Service Engineer
  • Outdoor Power Equipment Service Engineer

View more information about Land-based service engineering technician (level 3) from the Institute for Apprenticeships and Technical Education.