Apprenticeship training course

Trading standards professional (level 6)

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Information about Trading standards professional (level 6)

Help ensure safe, fair, and legal marketplaces.

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • Regulatory and legislative framework and technical application of relevant Acts, Regulations and Guidance in the consumer protection environment.
  • Powers or remit to carry out monitoring of activities to ensure consumer protection and the investigative processes to achieve compliance, including test purchasing and surveillance.
  • Principles and rules of collecting evidence for monitoring, investigations and enforcement purposes including seizure and detention powers, formal sampling procedures and exhibit referencing.
  • Risk assessment methodologies and approaches to evaluate harm and planned interventions.
  • Software tools used to analyse, interpret, and evaluate intelligence to inform judgements and enable decision making.
  • Communication techniques and approaches to interact with a range of key internal and external stakeholders, including using current and emerging technologies to support communication.
  • Rules of evidence, disclosure, procedure, and professional standards for presenting or defending cases in both the Criminal and Civil Courts.
  • Decision making techniques and approaches that protect against reputational harm of the organisation.
  • Operational standards and processes to promote consumer protection.
  • Social inclusion and ethical practices and their importance in the organisation.
  • Principles of environmental sustainability and its impact on organisation behaviours.
  • Project management principles and how they are applied to consumer protection.
  • Partnership working and the benefits of collaboration in advice, enforcement, and compliance.
  • Role of trading standards practitioners and how it adds value, ensuring consumers and legitimate businesses are protected and thrive.
  • How consumer protection is impacted by external factors affecting businesses and regulators.
  • Drivers that deliver support to the organisation, business community and consumers.
  • How to support the continuous development requirements and training and learning needs of the team.
  • Approaches to strategic planning for their organisations such as horizon scanning, intelligence, and governance arrangements.
  • Techniques for the production and implementation of plans against targets, performance indicators and budgets.
  • Current and emerging technologies to adopt processes that better protect consumers and businesses.
  • Safeguarding vulnerable consumers.
  • Resource management and allocation.
  • Best practice and guidance as applied in the consumer protection sector.
  • Organisation structure, governance and controls and roles of key stakeholders.

  Skills

  • Lead and manage investigations and interventions.
  • Apply investigative techniques and evidence gathering to produce reports with recommendations.
  • Analyse, interpret, challenge, and evaluate data and intelligence.
  • Interpret and apply relevant Acts, Regulations, Codes of Practice and Guidance in the consumer protection environment.
  • Influence, negotiate and challenge stakeholders in the delivery and decision-making process.
  • Use research, analytical and problem-solving techniques to resolve and prevent consumer protection issues.
  • Conduct and/or respond to formal interviews in line with legal controls and best practice collaborating with legal representatives.
  • Gather evidence for use for potential legal proceedings and acting as a witness when required.
  • Make legal and tactical decisions to improve the outcomes in consumer protection investigations.
  • Promote the improvement of compliance standards in consumer protection.
  • Promote social inclusion in the workplace with businesses, stakeholders, and consumers.
  • Promote environmental sustainability and support change to improve the environment.
  • Lead and manage operational projects to achieve time dependent outcomes.
  • Communicate complex information, best practice, and guidance in consumer protection, adapting delivery for different audiences.
  • Collaborate with stakeholders to achieve agreed collective outcomes.
  • Identify and apply industry developments to achieve continual service improvement.
  • Lead the development and monitoring of financial strategies and setting of organisational budgets based on Key Performance Indicators (KPIs) or similar, and challenge financial assumptions underpinning strategies.
  • Build constructive working relationships across teams.
  • Identify the training and development requirements of the team and stakeholders.
  • Set strategic direction through the implementation of plans.
  • Lead and respond to risks using risk management techniques.
  • Provide support, specialist advice, and guidance for businesses, consumers, and stakeholders.
  • Act as an advocate for projects and transformation of services across organisational boundaries such as those impacted by sustainability and the UK Net Carbon Zero.

  Behaviours

  • Role models ethical behaviour and practices.
  • Works flexibly and adapts to circumstances.
  • Seek learning and continuous professional development opportunities for self and wider team.
  • Takes responsibility, shows initiative, and is organised.
  • Take personal accountability aligned to clear values.
• Apprenticeship category (sector): Business and administration
• Qualification level: 6; Equal to degree
• Course duration: 36 months
• Maximum funding: £22,000 ; Maximum government funding for ; apprenticeship training and assessment costs.
• Job titles include:
  • Compliance team leader (trading standards)
  • Principal/senior trading standards officer
  • Regulatory services manager

View more information about Trading standards professional (level 6) from the Institute for Apprenticeships and Technical Education.