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Apprenticeship training course

Express delivery sortation hub operative (level 2)

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Information about Express delivery sortation hub operative (level 2)

Contribute to the successful processing of items within the expected timeframe.

Knowledge, skills and behaviours
View knowledge, skills and behaviours

Knowledge

  • Last mile and the different types of express delivery business models.
  • The range of different job roles across express delivery, from supplier through to sortation hub and final mile services.
  • The importance of the sortation hub in completing a successful express delivery service.
  • Machinery operating procedures including sortation belts, chutes, York roll containers, drop bags, mail bags, mail cages, and boom loaders.
  • Manual handling and mechanical handling techniques for different types of goods. The principles for selecting the safest option applicable to the circumstances.
  • Procedures for collections and returns.
  • Terminology and procedures that apply when using dedicated sortation IT equipment and automated sortation systems.
  • Range of labels and the instructions for use in sortation.
  • Techniques to match service cost to size weight and volume.
  • Cleaning and maintenance protocols.
  • Sortation equipment cycles.
  • Fault finding principles.
  • Reporting and escalation procedures.
  • Contingency plans.
  • The European agreement concerning the International carriage of dangerous goods (ADR). Techniques to apply this legislation within own area of responsibility when working with dangerous goods.
  • UK postal regulations and universal service obligation.
  • Data protection legislation and how this applies to sortation.
  • Health and safety legislation and how this applies to sortation.
  • Methods of communication.
  • Principles of working with others in shift patterns.
  • Techniques for maintaining the integrity of mail, packages, packets and parcels.
  • Own organisations equality and diversity requirements.

Skills

  • Unload and load items using the correct equipment. For example this may involve cages, bags or booms.
  • Matches items for sortation with the correct manual, mechanical, or automated handling technique.
  • Prepares and operates sortation equipment in line with operating instructions.
  • Responds to deliveries, collections and returns in accordance with own organisation procedures and any relevant contractual arrangements.
  • Adapts own method of communication to the circumstances, using correct sortation terminology.
  • Respond to data to support the correct flow of automated sortation.
  • Assess and update labelling where required to support smooth transition through sortation to delivery.
  • Match item cost to delivery service and respond to irregularities. (For example, identifying a large envelope with a regular stamp).
  • Monitor and maintain sortation equipment to the required functionality. For example, the minor adjusting of belts and chutes during a typical shift.
  • Identify and remedy basic faults in sortation equipment.
  • Create reports on sortation performance, within limits of own role.
  • Identify problems beyond own responsibility and escalate to the relevant person.
  • Follow the contingency procedures that relate to incidents and emergencies. For example, damaged parcels or breakages.
  • Identify and handle dangerous goods correctly in accordance with legislative requirements.
  • Coordinate own work with that of others in the team to provide the required sortation tasks.
  • Store and share data only when it is permitted to do so, in line with data protection legislation.
  • Work compliantly by following relevant health and safety legislation.
  • Maintain the integrity and security of items in line with procedures.
  • Support others by following own organisations equality and diversity requirements.

Behaviours

  • Takes ownership of work.
  • Puts safety and security first for themselves and others.
  • Team-focused and works effectively with colleagues and others.
  • Committed to keeping up to date with industry best practice.
  • Sources solutions and seeks to continuously improve and develop.
  • Calm under pressure.
  • Acts with integrity, following own organisations required standards.
Apprenticeship category (sector)
Transport and logistics
Qualification level
2
Equal to GCSE
Course duration
12 months
Maximum funding
£4,000
Maximum government funding for
apprenticeship training and assessment costs.
Job titles include
  • Sortation hub operative
  • Express delivery operative

View more information about Express delivery sortation hub operative (level 2) from the Institute for Apprenticeships and Technical Education.