Apprenticeship training course

Express delivery sortation hub operative (level 2)

Contribute to the successful processing of items within the expected timeframe.

• Qualification level: 2 ; Equivalent to GCSE.
• Typical duration: 12 months
• Apprenticeship category: Transport and logistics
• Maximum funding: £4,000 ; Maximum amount government will fund ; for apprenticeship training.
• Also known as:
  • Express delivery operative
  • Sortation hub operative
• Skills:
  Skills an apprentice will learn

  • Unload and load items using the correct equipment. For example this may involve cages, bags or booms.
  • Matches items for sortation with the correct manual, mechanical, or automated handling technique.
  • Prepares and operates sortation equipment in line with operating instructions.
  • Responds to deliveries, collections and returns in accordance with own organisation procedures and any relevant contractual arrangements.
  • Adapts own method of communication to the circumstances, using correct sortation terminology.
  • Respond to data to support the correct flow of automated sortation.
  • Assess and update labelling where required to support smooth transition through sortation to delivery.
  • Match item cost to delivery service and respond to irregularities. (For example, identifying a large envelope with a regular stamp).
  • Monitor and maintain sortation equipment to the required functionality. For example, the minor adjusting of belts and chutes during a typical shift.
  • Identify and remedy basic faults in sortation equipment.
  • Create reports on sortation performance, within limits of own role.
  • Identify problems beyond own responsibility and escalate to the relevant person.
  • Follow the contingency procedures that relate to incidents and emergencies. For example, damaged parcels or breakages.
  • Identify and handle dangerous goods correctly in accordance with legislative requirements.
  • Coordinate own work with that of others in the team to provide the required sortation tasks.
  • Store and share data only when it is permitted to do so, in line with data protection legislation.
  • Work compliantly by following relevant health and safety legislation.
  • Maintain the integrity and security of items in line with procedures.
  • Support others by following own organisations equality and diversity requirements.

Full information on Express delivery sortation hub operative (level 2) is available from the Institute for Apprenticeships and Technical Education.

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