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Apprenticeship training course

Urban driver (level 2)

There are 18 training providers who offer this course. Check if a training provider can deliver this training in the apprentice's work location.

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Information about Urban driver (level 2)

Transport goods by road to an agreed destination, quality and time standard.

Knowledge, skills and behaviours
View knowledge, skills and behaviours

Knowledge

  • Urban vehicle preparation and maintenance requirements, within limits of own role.
  • Different types of goods transported by fixed axle vehicles over 3500 kg in weight.
  • Personal protective equipment selection and use.
  • The principles of load and weight distribution applicable to fixed axle vehicles over 3500 kg in weight.
  • Mechanical and manual handling techniques when using auxiliary equipment. For example, using a mechanical grab for waste collection.
  • The capability and limitations of fixed axle vehicles over 3500 kg in weight. This includes manoeuvrability, space requirements, access requirements, legal restrictions and physical constraints.
  • The regulations and legislation that impact on professional driving. For example, the drivers’ hours and working time directive.
  • The highway code road laws and road restrictions applicable to category C and C1 licence holders.
  • A range of driving techniques applicable to fixed axle vehicles over 3500 kg in weight.
  • Methods to counteract for road and weather conditions impacting fixed axle vehicles over 3500 kg in weight.
  • The features found in urban environments including congestion charging, street furniture, pedestrians, and other road users.
  • Map reading techniques relating to the UK road network and urban environments.
  • Hazard perception techniques when driving, including the different approaches used in urban areas and other UK road environments.
  • Accident reporting and incident management.
  • Environmental and sustainability factors when driving in urban areas.
  • Techniques for protecting goods in urban areas, including both when in transit and when the vehicle is unattended.
  • Uses and limitations of urban vehicle in-cab technology for safety, reporting and compliance. This includes driver aids, telematics, handheld terminals, and on-board weighing systems.
  • The importance of brand identity in the urban delivery sector.
  • The role of customer services standards in urban delivery, including the impact that own service provision can have on both the customer and on the wider organisation.
  • Different forms of communication. For example, electronic, written and in-person.
  • A range of dynamic risk assessment methods and associated reporting.
  • The different regulations and legislation that apply when working on-site. For example, compliance and health and safety requirements in yards, businesses, and homes.
  • Techniques for managing own well-being (physical and mental health) in an urban delivery environment.
  • The different types of organisation that make up the urban delivery supply chain.
  • The range and applications of own organisations products and on-site services.

Skills

  • Prepare a fixed axle vehicle over 3500 kg in weight for the planned daily workload. This includes the cab, fluid levels, and general inspection.
  • Monitor charge or fuel level of the vehicle to meet the daily requirements of the urban schedule
  • Monitor the vehicle for defects.
  • Co-ordinate own work with others to meet business priorities.
  • Apply protections, manual handling and mechanical aids to the situation, when loading or off-loading goods.
  • Prepare, position and secure goods appropriate for the goods type, the vehicle type and the urban conditions.
  • Manage goods in transit. For example, security, and checking seals for signs of damage and leaks.
  • Plan and/or adapt a driving route to meet contractual arrangements. For example single and multiple urban deliveries or collections.
  • Drive fixed axle vehicles over 3500 kg in weight considering all relevant factors. This includes vehicle type, road surface, goods, environmental conditions, vulnerable road users and pedestrians
  • Use on-board electronic systems in line with operating procedures.
  • Respond and adapt to urban driving incidents, accidents roadworks and hazards.
  • Manoeuvre fixed axle vehicles over 3500 kg in weight on site. For example, a customer driveway, building site, or recycling centre.
  • Perform dynamic risk assessment of a site and take remedial action. For example, adjusting or aborting a delivery or collection due to safety issues.
  • Manage relationships that enable successful urban delivery, collection and on-site contracts.
  • Adapt communication style to meet the needs of the audience.
  • Utilise available IT systems to manage data relating to the delivery/collection contract.
  • Complete contractual obligations on site. For example, installing white goods in a home, or removing waste, leaving the site to the expected standard.
  • Brief the customer on the technical specifications of the delivery, collection or installation, answering questions. This could mean, for instance, demonstrating how a product works.
  • Adjust the services provided in response to customer requirements, within the limits of own role.
  • Comply with relevant legislation and regulation, both when driving and on site

Behaviours

  • Work flexibly (for example, working alone and in a team as required).
  • Puts safety first for themselves and others.
  • Respectful of others.
  • Takes ownership of own work.
  • Sources solutions.
  • Committed to keeping continuous professional development up to date with industry best practice.
  • Acts in a professional and ethical manner.
Apprenticeship category (sector)
Transport and logistics
Qualification level
2
Equal to GCSE
Course duration
12 months
Maximum funding
£8,000
Maximum government funding for
apprenticeship training and assessment costs.
Job titles include
  • Urban driver
  • Customer delivery driver
  • HGV driver
  • Delivery driver

View more information about Urban driver (level 2) from the Institute for Apprenticeships and Technical Education.