Urban driver (level 2)
Transport goods by road to an agreed destination, quality and time standard.
- Qualification level
Equivalent to GCSE.
- Typical duration
- 12 months
- Apprenticeship category
- Transport and logistics
- Maximum funding
Maximum amount government will fund
for apprenticeship training.
- Also known as
- Customer delivery driver
- Delivery driver
- HGV driver
- Urban driver
Skills an apprentice will learn
- Prepare a fixed axle vehicle over 3500 kg in weight for the planned daily workload. This includes the cab, fluid levels, and general inspection.
- Monitor charge or fuel level of the vehicle to meet the daily requirements of the urban schedule
- Monitor the vehicle for defects.
- Co-ordinate own work with others to meet business priorities.
- Apply protections, manual handling and mechanical aids to the situation, when loading or off-loading goods.
- Prepare, position and secure goods appropriate for the goods type, the vehicle type and the urban conditions.
- Manage goods in transit. For example, security, and checking seals for signs of damage and leaks.
- Plan and/or adapt a driving route to meet contractual arrangements. For example single and multiple urban deliveries or collections.
- Drive fixed axle vehicles over 3500 kg in weight considering all relevant factors. This includes vehicle type, road surface, goods, environmental conditions, vulnerable road users and pedestrians
- Use on-board electronic systems in line with operating procedures.
- Respond and adapt to urban driving incidents, accidents roadworks and hazards.
- Manoeuvre fixed axle vehicles over 3500 kg in weight on site. For example, a customer driveway, building site, or recycling centre.
- Perform dynamic risk assessment of a site and take remedial action. For example, adjusting or aborting a delivery or collection due to safety issues.
- Manage relationships that enable successful urban delivery, collection and on-site contracts.
- Adapt communication style to meet the needs of the audience.
- Utilise available IT systems to manage data relating to the delivery/collection contract.
- Complete contractual obligations on site. For example, installing white goods in a home, or removing waste, leaving the site to the expected standard.
- Brief the customer on the technical specifications of the delivery, collection or installation, answering questions. This could mean, for instance, demonstrating how a product works.
- Adjust the services provided in response to customer requirements, within the limits of own role.
- Comply with relevant legislation and regulation, both when driving and on site
Find training providers for this course
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