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Apprenticeship training course

Aviation ground handler (level 2)

There are 9 training providers who offer this course. Check if a training provider can deliver this training in the apprentice's work location.

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Information about Aviation ground handler (level 2)

Ensure the efficient and effective arrival, turnaround and departure of aircraft.

Knowledge, skills and behaviours
View knowledge, skills and behaviours

Knowledge

  • Relevant industry specific regulations, legislation, and procedures appropriate to the aviation sector.
  • The importance of following process, legislation, monitoring compliance and the completion of legal documentation.
  • The aviation systems and ground service equipment used and the operational procedures.
  • Identify prohibited articles relevant to aviation operations and how to deal with them effectively.
  • Methods to identify and respond to individuals’ needs and abilities in different situations and communicate with others and colleagues from a diverse range of backgrounds and cultures.
  • Communication methods to transfer relevant information to people.
  • The importance of communications and customer service to the organisation.
  • Emergency procedures (including fire, breaches of security, acts of aggression), common incidents and disruption that may occur in an aviation environment and the appropriate action to take in the event of an incident.
  • The procedure for dealing with unauthorised access in a restricted area.
  • The procedures for marshalling, and controlling the movement of vehicles in close proximity of aircraft, including requirements and importance of distance, speed and safe positioning of vehicles near aircraft.
  • The purpose of a Load Instruction Report (LIR), the key information contained therein and why it is important and relevant to every aircraft movement.
  • The safe, correct and timely on-load/off-load operation, and use of Unit Load Devices (ULD) and restraints to ensure the safety and security of loads.
  • The requirements for, and operation of, specialist equipment and vehicles used on and around the aircraft, to prevent damage to the aircraft, baggage and cargo.
  • Aircraft serving/turnaround management, aircraft services, pre/post use checks of holds and all hold locks.
  • The procedures for checking specialised aircraft movement equipment prior to use, how to operate specialist equipment safely and the procedure for storage after use.
  • The procedures and processes when preparing to move an airframe, including dealing with risks and hazards of operating aircraft and vehicles airside.
  • The importance of executing correct Manual Handling Techniques.
  • How to identify faults or errors and the remedial action to take.

Skills

  • Comply with all aviation regulations, work within legislative guidelines and procedures.
  • Complete and maintain documentation to meet current legislative aviation guidelines.
  • Use aviation systems.
  • Be polite, helpful and customer focused whilst maintaining customer service standards.
  • Adhere to procedures for identification and safe handling of dangerous goods.
  • Work as part of a team, identifying and responding to the needs of individuals, including colleagues, other organisations or customers.
  • Communicate by transmitting and receiving information and recording it as required.
  • Take appropriate action in the event of an incident, disruption or emergency, liaising with relevant people and recording actions and outcomes as required.
  • Use the correct marshalling hand signals and techniques required to safely position and manoeuvre vehicles into and around the aircraft.
  • Complete loading and unloading of aircraft safely within the allocated time in accordance with the LIR and organisational procedures, where applicable including restraint/unrestraint of a ULD and baggage nets following supervisor’s instruction.
  • Correctly interpret information on a LIR and ensure procedures are conducted according to the report
  • Use the correct specialist equipment that is required for specific purposes on, at and around the aircraft to achieve the desired outcome, report on both serviceability and defects in accordance with organisational procedures.
  • Undertake the services required to facilitate an aircraft arrival, departure or turnaround and prepare/configure aircraft holds for departure.
  • Operate equipment in accordance with standard operating procedures and ensure it is stored in a safe secure manner after use.
  • Follow all correct procedures in order to move back the aircraft accurately, safely and promptly.
  • Follow all correct procedures to prepare for and when moving aircraft accurately, safely and promptly.
  • Work collaboratively to reducing the risks and hazards from operating aircraft and vehicles airside.
  • Clearly identify and safely deal with carrying baggage of varying weight and size over a continuous period.
  • Correctly interpret information on a baggage tag and ensure aviation procedures for baggage are followed.
  • Take remedial action upon identification of faults or errors in a timely manner.

Behaviours

  • Has a proactive approach to work.
  • Be a positive role model to others in attitude to work and how it is undertaken.
  • Treat team, customers and other stakeholders with courtesy and respect.
  • Remain focused when a problem arises so that effective and timely decisions can be made.
  • Work responsibly to keep people safe and operations flowing smoothly, complying with working practices.
  • Treat equipment and technology responsibly and effectively.
  • Seeks to treat work areas and equipment with care at all times.
  • Consistently driven to achieve the vision and objectives of the organisation.
Apprenticeship category (sector)
Transport and logistics
Qualification level
2
Equal to GCSE
Course duration
12 months
Maximum funding
£3,500
Maximum government funding for
apprenticeship training and assessment costs.
Job titles include
  • Ground handler
  • Baggage and handling agent
  • Ground handling agent
  • Ramp agent

View more information about Aviation ground handler (level 2) from the Institute for Apprenticeships and Technical Education.