Apprenticeship training course

Transport and warehouse operations supervisor (level 3)

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Information about Transport and warehouse operations supervisor (level 3)

Manage the day to day operations involved in supply chain.

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • Recruitment and selection process and practice including working with inhouse and external resourcing teams.
  • How to review staff performance including appraisals, performance development reviews (PDR), work allocation, skill gaps and training for transport/ warehouse team members
  • Factors that affect workplace efficiency and how these can be managed
  • Organisational and individual KPIs and strategies for meeting these.
  • People management policies complaint with ACAS. For example disciplinary and grievance processes
  • Organisational procedures for delivering customer service, managing customer accounts, information and quotations
  • Rules and best practice guidance for sector specific operations e.g. International carriage of dangerous goods by road (ADR), Dangerous Goods Safety Advisor (DGSA), Livestock, Perishable items, Ministry of Defence (MOD).
  • The application of Health and Safety regulations in transport and warehousing operations.
  • Environmental impact of transport and warehousing operations i.e. telematics, Clear Air Zones compliance, recycling
  • IT systems and tools used to manage transport and warehouse operations
  • Anti-smuggling, immigration and security controls
  • Driver testing and licensing in relation to categories of driving entitlement, vocational training requirements including Driver Certificate of Professional Competence
  • Vehicle maintenance requirements including scheduling and record keeping
  • Legislation governing operating licensing and understand the Operator Compliance Risk Score system works and how Driver and Vehicle Standards Agency (DVSA) applies it to operators.
  • Road traffic incident procedures and offences both UK and International including documentation, information at the scene and duty to provide insurance details
  • Load security as per DfT code of practice, ‘Safety of Loads on Vehicles’
  • The role of the health and safety executive and the driver and vehicle licensing agency within your organisation including anti-smuggling and security controls
  • Road traffic rules, speed limits, weight limits and height restrictions
  • Transport compliance eg International legislation, transportation services and business entities
  • EU and domestic driver’s hours and working time legislation, the EuropeanAgreement Concerning the Work of Crews of Vehicles Engaged in International Road Transport (AETR), digital and analogue tachographs and domestic record books
  • Insurance requirements for fleet operators including level of cover, causes of invalidation
  • Principles of vehicle choice; taking into account safety, environmental
  • Correct loading procedures for goods and safe transport weight limits
  • Recruitment and selection process and practice including working with inhouse and external resourcing teams.
  • How to review staff performance including appraisals, performance development reviews (PDR), work allocation, skill gaps and training for transport/ warehouse team members
  • Factors that affect workplace efficiency and how these can be managed
  • Organisational and individual KPIs and strategies for meeting these.
  • People management policies complaint with ACAS. For example disciplinary and grievance processes
  • Organisational procedures for delivering customer service, managing customer accounts, information and quotations
  • Rules and best practice guidance for sector specific operations e.g. International carriage of dangerous goods by road (ADR), Dangerous Goods Safety Advisor (DGSA), Livestock, Perishable items, Ministry of Defence (MOD).
  • The application of Health and Safety regulations in transport and warehousing operations.
  • Environmental impact of transport and warehousing operations i.e. telematics, Clear Air Zones compliance, recycling
  • IT systems and tools used to manage transport and warehouse operations
  • Anti-smuggling, immigration and security controls
  • Driver testing and licensing in relation to categories of driving entitlement, vocational training requirements including Driver Certificate of Professional Competence
  • Vehicle maintenance requirements including scheduling and record keeping
  • The role of the health and safety executive and the driver and vehicle licensing agency within your organisation including anti-smuggling and security controls
  • The goods in process; receipt of goods to organisational standards, returned goods, disposal of goods and resale of goods
  • Stowing procedures to nominated warehouse locations
  • Procedures to dispose of and resell goods through secondary markets
  • Picking schedules and dispatch times
  • Warehouse dispatch processes
  • Stock management processes and procedures
  • Correct loading procedures for goods and safe transport weight limits
  • Legislation and ways to keep the premises within the current Health and Safety Executive guidelines
  • Service and maintenance requirements for Mechanical Handling Equipment (MHE) and Lifting Operations and Lifting Equipment Regulations (LOLER)
  • Procedures for direct orders or special orders that are not part of standard stock lines

  Skills

  • Allocate and monitor work and set objectives including continual professional development (CPD), for transport/ warehouse team members.
  • Identify skill and knowledge gaps in own performance and team performance in relation to transport/ warehouse operations
  • Complete performance development reviews (PDR)/ staff appraisals for transport/ warehouse team members
  • Plan training to meet the requirements of the business and the team members including where required, Driver Certificate of Professional Competence and Material/Mechanical Handling Equipment requirements
  • Achieve KPI’s and targets set for the transport/ warehouse team and individuals within the transport/ warehouse team
  • Carry out disciplinary and manage grievances as per organisational guidelines
  • Lead team and departmental communications and meetings
  • Carry out risk assessments appropriate to work environment in accordance with the Health and Safety Executive
  • use IT equipment and systems for the role such as telematics or warehouse management systems
  • plan and review warehouse compliance and efficiencies; labour, placement, schedules, resources to inform improvements, including inbound and outbound goods
  • ensure the security of the transport, warehouse and goods in line with organisational policies
  • communicate with internal and external customers using various communication methods
  • identify and propose innovative business improvements
  • schedule journeys: planning route, timings, costs and resources. Calculating driver hours/ use of tacho graphs and selecting the appropriate vehicle and ancillary equipment for the load being moved
  • Oversee and review fuel costs and deal with issues when they occur
  • Ensure the vehicle is safe and legally loaded and vehicle is marked and labelled compliantly in line with regulations regarding the carriage of dangerous goods
  • Ensure vehicle, driver and load documentation is available for the journey and meets legal requirements
  • Plan, organise and evaluate vehicle and warehouse maintenance schedules for compliance with the DVSA ‘Guide to Maintaining Roadworthiness’ or other Approved Codes of Practice (ACOP)
  • Supervise loading to ensure correct procedures are used
  • Allocate and monitor work and set objectives including continual professional development (CPD), for transport/ warehouse team members.
  • Identify skill and knowledge gaps in own performance and team performance in relation to transport/ warehouse operations
  • Complete performance development reviews (PDR)/ staff appraisals for transport/ warehouse team members
  • Plan training to meet the requirements of the business and the team members including where required, Driver Certificate of Professional Competence and Material/Mechanical Handling Equipment requirements
  • Achieve KPI’s and targets set for the transport/ warehouse team and individuals within the transport/ warehouse team
  • Carry out disciplinary and manage grievances as per organisational guidelines
  • Lead team and departmental communications and meetings
  • Carry out risk assessments appropriate to work environment in accordance with the Health and Safety Executive
  • use IT equipment and systems for the role such as telematics or warehouse management systems
  • plan and review warehouse compliance and efficiencies; labour, placement, schedules, resources to inform improvements, including inbound and outbound goods
  • ensure the security of the transport, warehouse and goods in line with organisational policies
  • communicate with internal and external customers using various communication methods
  • identify and propose innovative business improvements
  • Plan, organise and evaluate vehicle and warehouse maintenance schedules for compliance with the DVSA ‘Guide to Maintaining Roadworthiness’ or other Approved Codes of Practice (ACOP)
  • Review and measure the performance of warehouse operations to inform improvements to safe operating processes and systems; i.e. picking, stowing, dispatch
  • lead and review the process for returned, damaged goods, customer bespoke and direct orders
  • Supervise loading to ensure correct procedures are used

  Behaviours

  • Demonstrate the organisations values to promote and enhance brand reputation.
  • demonstrate ownership and responsibility for their own safety and that of others
  • Take ownership for your own performance and training committing to self-improvement. Keeping up to date with industry developments.
  • positive attitude and approach to their work even when priorities and working patterns change
  • use own initiative when needed to ensure that employer needs and expectations are met
  • treat team, customers and other stakeholders with respect
  • approachable and open to change
  • professional approach - constructively manage difficult situations with colleagues, always striving to achieve the best outcome for the organisation and wider team
  • Treat equipment and technology responsibly and with respect
  • Demonstrate the organisations values to promote and enhance brand reputation.
  • demonstrate ownership and responsibility for their own safety and that of others
  • Take ownership for your own performance and training committing to self-improvement. Keeping up to date with industry developments.
  • positive attitude and approach to their work even when priorities and working patterns change
  • use own initiative when needed to ensure that employer needs and expectations are met
  • treat team, customers and other stakeholders with respect
  • approachable and open to change
  • professional approach - constructively manage difficult situations with colleagues, always striving to achieve the best outcome for the organisation and wider team
  • Treat equipment and technology responsibly and with respect
• Apprenticeship category (sector): Transport and logistics
• Qualification level: 3; Equal to A level
• Course duration: 12 months
• Maximum funding: £5,000 ; Maximum government funding for ; apprenticeship training and assessment costs.
• Job titles include:
  • Transport Manager
  • Transport Supervisor
  • Warehouse Manager
  • Warehouse Supervisor
  • Depot supervisor
  • Transport Coordinator
  • Traffic Planners
  • Hub Supervisor
  • Senior Warehouse Operative

View more information about Transport and warehouse operations supervisor (level 3) from the Institute for Apprenticeships and Technical Education.