Apprenticeship training course

Anti-social behaviour and community safety officer (level 4)

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Information about Anti-social behaviour and community safety officer (level 4)

Investigate reports of anti-social behaviour.

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • Legal and organisational definitions of anti-social behaviour (ASB). The different types and categories of ASB. Organisational key performance indicators (KPI) when responding to the different categories of ASB.
  • The definitions of vulnerability, safeguarding principles, the risk assessment matrix, vulnerabilities across a range of clients/group settings.
  • Organisational policies and procedures in relation to ASB, community safety, vulnerability and safeguarding including hate crime, domestic abuse and tenancy management. The organisational process for dealing with reports of ASB/community safety. The organisational investigative process for reports of ASB and community safety issues.
  • Legislation in relation to ASB and community safety matters including domestic abuse, hate crime, safeguarding, landlord and tenant law. The range of legal tools and powers available to resolve ASB.
  • Preparing a case for court. Court standard witness statements and burden of proof. Different types of evidence and how they can be used. Roles of court staff and legal staff including solicitors and barristers. Court processes and Civil Procedure Rules.
  • The range of informal tools that can be used to tackle ASB and community safety issues. How and in what circumstances informal tools can be used.
  • Multi-agency working and the roles of partner agencies. Referral routes to specific agencies. Available multi-agency meetings and forums.
  • ASB case management principles. Investigative methods, interview methodology and techniques.
  • The range of communication methods to engage with internal and external partners and stakeholders including statutory and voluntary sector.
  • Customer service standards and organisational KPIs in relation to responding to customers. Complaints and enquiry processes.
  • Methods of recording information. IT systems, information and data-sharing processes. Law, guidance and principles.

  Skills

  • Respond effectively and appropriately to reports. Analyse reports of ASB/community safety, identifying priorities and what the next appropriate steps are. Analyse and risk-assess all reports of ASB and community safety issues.
  • Provide a professional and timely response to customer enquiries. Manage expectations and keep the customer informed of progress. Identify potential safeguarding needs of young and vulnerable people.
  • Communicate with customers and stakeholders using a range of methods including face-to-face, telephone, email, letters, reports responding to the needs of a diverse group.
  • Make justifiable and appropriate decisions on the information available.
  • Plan and prioritise work effectively using a range of organisational tools to ensure tasks are completed and deadlines are met.
  • Work effectively and collaboratively with a range of stakeholders and customers to achieve specific targets and outcomes. Comply with court directions and ensure that deadlines are met.
  • Investigate reports of ASB/community safety thoroughly and systematically to understand and analyse underlying issues. Obtaining appropriate evidence.
  • Plan investigations into cases thoroughly and methodically.
  • Interview all parties involved in a case using effective investigative and interview techniques.
  • Understand and gather relevant information and using the full range of tools, powers and support available to resolve ASB/community safety issues.
  • Maintain accurate and appropriately-detailed records and information.
  • Effectively challenge, influence and negotiate with customers, partners and stakeholders to achieve outcomes and resolutions.
  • Prepare a case file for referral to solicitors or for legal proceedings.
  • Effectively present a case and evidence for a review panel or in legal proceedings.

  Behaviours

  • Demonstrate a commitment to delivering a high-quality, timely and responsive service. Take ownership of dealing with all matters appropriately demonstrating a commitment to equality, diversity, inclusion and discretion.
  • Work effectively with colleagues and external stakeholders seeking to deliver joint solutions, sharing appropriate information and negotiating new ways of providing services together.
  • Deliver timely performance and taking responsibility and accountability for quality outcomes. Use insight, judgement, evidence and knowledge to arrive at accurate, expert and professional decisions and advice.
  • Communicate with others clearly and concisely making efforts to understand needs, perspectives and concerns.
• Apprenticeship category (sector): Protective services
• Qualification level: 4; Equal to higher national certificate (HNC)
• Course duration: 24 months
• Maximum funding: £8,000 ; Maximum government funding for ; apprenticeship training and assessment costs.
• Job titles include:
  • ASB Officer
  • Community Safety Officer
  • Tenancy Enforcement Officer

View more information about Anti-social behaviour and community safety officer (level 4) from the Institute for Apprenticeships and Technical Education.