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Apprenticeship training course

Information communications technician (level 3)

Deliver efficient operation and control of the IT.

Qualification level
3
Equivalent to A level.
Typical duration
18 months
Apprenticeship category
Digital
Maximum funding
£15,000
Maximum amount government will fund
for apprenticeship training.
Also known as
  • 1st and 2nd line support Telecoms Technician
  • Cloud Technician
  • Communications Technician
  • Cyber or Security support
  • Data Centre Support Technician
  • First-Line support
  • Help Desk support
  • IT Field Technician
  • IT Support Analyst
  • IT Support Officer
  • Maintenance Support Technician
  • Network Field Operative.
  • Network Support
  • Office IT Technician
  • Telecommunications Technician
Skills
Skills an apprentice will learn
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Full information on Information communications technician (level 3) is available from the Institute for Apprenticeships and Technical Education.

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