Apprenticeship training course

Payroll assistant manager (level 5)

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Information about Payroll assistant manager (level 5)

Ensure that the employer’s workforce is paid on time and accurately in accordance with worker contractual and United Kingdom regulatory/statutory obligations.

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • The range of different payroll provider/customer models and the stakeholders involved, including the risks / opportunities for service delivery improvements.
  • The impact the organisational mission, objectives and values have on successful payroll delivery and how this is measured by key performance indicators.
  • The range and construction of payroll administrative procedures and guidance.
  • Principles for recording statutory requirements for all sickness and parental leave payments (SMP, SAP etc).
  • Principles for recording new starter information, including the implications for mistimed payments of Income Tax and National Insurance.
  • Eligibility for the Employment Allowance and the associated information requirements.
  • The lifecycle of an organisation's payroll and the impact of business change.
  • Employer liability for UK taxes such as National Insurance, Apprenticeship Levy etc. including any implications of sharing with the devolved administrations.
  • The techniques for negotiating and influencing stakeholders to achieve desired outcomes.
  • A range of verbal and written communication techniques for adapting approaches to suit audiences.
  • Tools and techniques for analysing and determining complex payroll cases, for example, researching the national insurance implications for late payments to starters.
  • The techniques for identifying and sourcing data that impacts the determination of complex payroll issues.
  • The processes and manual calculations to follow when operating complex payroll including but not limited to National Insurance Contributions and Income Tax deductions.
  • The different UK pension scheme tax relief mechanisms and the potential impact in the workplace.
  • The techniques for manually calculating and processing benefits-in-kind and “payrolling”, including the benefit and expenses exemptions that exist and PAYE Settlement Agreements (PSAs).
  • The process for managing the processing of off-payroll workers (also known as IR35 and deemed workers) in the payroll system.
  • The range of payments made to leavers and termination payments (upon redundancy and/or voluntary leavers).
  • How advances in technology (for example, evolving artificial intelligence (AI)and automation) and software increasingly impact the UK-wide payroll function. The comparative benefits and risks of cloud-based and integrated HR /payroll solutions.
  • Techniques for managing and motivating diverse teams to meet client/customer payroll requirements.
  • How payroll, employment and pensions legislation and guidance is created across each of the devolved nations that form the UK. This includes how to distinguish between primary and secondary legislation and how primary legislation and regulations work together.
  • How caselaw is formed and how it impacts on legislation and guidance.
  • The most up to date legislation, guidance and caselaw that may potentially affect any part of payroll operations. For example, the Agency Worker Regulations.
  • The impact of data protection legislation on payroll and the processes for safely and legally storing and sharing information.
  • The range of payroll quality assurance approaches that can be utilised to determine the accuracy of calculations.
  • Techniques for forecasting staffing requirements against the payroll workload.
  • How the recruitment and selection lifecycle in different organisations impacts successful payroll delivery.
  • Techniques and requirements for preventing discrimination and promoting equal opportunity, in line with the Equality Act 2010 in Great Britain and the Disability Discrimination Act 1995 in Northern Ireland.
  • The principles of how to develop yourself and your team.
  • Techniques for delivering process improvements.
  • How to identify and manage suspected fraud and criminal activity in the payroll environment, including, for example, the prevention money laundering, complying with the Money Laundering Regulations.

  Skills

  • Identify the risks and opportunities presented by a payroll provider/customer model. Recommend appropriate service delivery improvements.
  • Manage the provider/customer and other stakeholder relationships necessary to influence successful payroll outcomes (including delivery, customer care and enquiry handling).
  • Communicate complex payroll concepts to customers and other less technical stakeholders; Communicate effectively at different levels of the organisation, selecting an appropriate communication method for the audience.
  • Identify and source all of the information required in a complex payroll case to enable accurate calculation.
  • Analyse and determine complex payroll cases, including pensions, pay and benefits, considering all relevant data and other evidence.
  • Balance the trade-offs between automated and non-automated payroll approaches. Identify and complete payroll calculation manually where needed.
  • Match the payroll decision needed against the skill sets within your team and the risks involved when determining who should deliver the work.
  • Design, implement and maintain payroll administrative procedures and guidance that enables payroll team delivery including technical data, and both business as usual and contingency (disaster recovery) handling.
  • Utilise available technological platforms when delivering payroll operations by balancing the benefits and risks of the system used. As an example, this might mean the latest HMRC reporting tool, or utilising AI/automation advancements.
  • Adjust leadership style to achieve results, having regard to both individuals within the team and how the team works together.
  • Interpret and apply all payroll legislation, guidance and case law pertinent to a complex case.
  • Quality assure your own and your teams payroll calculations to ensure accuracy and compliance. Ensure that you and your team act compliantly when transacting customer payroll by deploying a quality assurance process proportionate to the payroll issues.
  • Make recruitment and retention decisions/recommendations, as necessary.
  • Co-ordinate and manage your team's payroll workload in order to meet key performance indicators and contractual obligations.
  • Reconcile your teams final payroll run.

  Behaviours

  • Represents the payroll profession with integrity and professionalism.
  • Work flexibility, adapting to changing work priorities and deadlines.
  • Open-minded to the needs of others. Self-aware of their own behaviours/values and the impact this can have on others.
  • Probes and questions issues to seek solutions.
  • Anticipate problems and manages setbacks when they occur.
  • Reflects on own effectiveness and seeks out professional development to enhance performance. Encourages others to do the same.
• Apprenticeship category (sector): Legal, finance and accounting
• Qualification level: 5; Equal to higher national diploma (HND)
• Course duration: 24 months
• Maximum funding: £11,000 ; Maximum government funding for ; apprenticeship training and assessment costs.
• Job titles include:
  • Assistant Payroll Manager
  • Assistant Pay and Benefits Manager
  • Deputy Payroll Manager
  • Payroll Assistant Manager
  • Payroll Supervisor
  • Payroll Team Leader
  • Senior Payroll Advisor
  • Senior Payroll Officer
  • Senior Payroll Assistant
  • Senior Payroll Specialist
  • Senior Payroll Executive

View more information about Payroll assistant manager (level 5) from the Institute for Apprenticeships and Technical Education.