Apprenticeship training course

Insurance practitioner (level 3)

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Information about Insurance practitioner (level 3)

Supporting the sale and renewal of insurance products.

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • How own role supports the insurance organisations strategic vision, commercial aims and objectives.
  • The range of potential insurance data and other information sources and how to use this to make informed judgements.
  • Take appropriate action on insurance issues within the limits of own authority and the relevant escalation procedures.
  • Engage with all relevant stakeholders - internal and/or external, to ensure successful insurance conclusions within the limits of their own authority.
  • The principles of data integrity, including its importance and application.
  • Techniques for working compliantly, including the insurance policies and procedures to be followed.
  • Techniques for verifying and recording customer information securely using an IT system.
  • verify and record customer identity, in accordance with data protection (GDPR), Financial Conduct Authority (FCA) regulation Anti-Money Laundering/Combating the Financing of Terrorism (AML/CFT) and Know your Customer and organisational procedures.
  • Fraud indicators specific to the claims handled including the potential consequences of not managing risk.
  • The claims handling process.
  • How own role supports the insurance organisations strategic vision, commercial aims and objectives.
  • The range of potential insurance data and other information sources and how to use this to make informed judgements.
  • Take appropriate action on insurance issues within the limits of own authority and the relevant escalation procedures.
  • Engage with all relevant stakeholders - internal and/or external, to ensure successful insurance conclusions within the limits of their own authority.
  • The principles of data integrity, including its importance and application.
  • Techniques for working compliantly, including the insurance policies and procedures to be followed.
  • Techniques for verifying and recording customer information securely using an IT system.
  • verify and record customer identity, in accordance with data protection (GDPR), Financial Conduct Authority (FCA) regulation Anti-Money Laundering/Combating the Financing of Terrorism (AML/CFT) and Know your Customer and organisational procedures.
  • Risk indicators specific to the underwriting processes.
  • The underwriting limits operating within the area of responsibility.
  • How own role supports the insurance organisations strategic vision, commercial aims and objectives.
  • The range of potential insurance data and other information sources and how to use this to make informed judgements.
  • Take appropriate action on insurance issues within the limits of own authority and the relevant escalation procedures.
  • Engage with all relevant stakeholders - internal and/or external, to ensure successful insurance conclusions within the limits of their own authority.
  • The principles of data integrity, including its importance and application.
  • Techniques for working compliantly, including the insurance policies and procedures to be followed.
  • Techniques for verifying and recording customer information securely using an IT system.
  • verify and record customer identity, in accordance with data protection (GDPR), Financial Conduct Authority (FCA) regulation Anti-Money Laundering/Combating the Financing of Terrorism (AML/CFT) and Know your Customer and organisational procedures.
  • Insurance products and services available in the relevant market sector and appropriate for the client.
  • The organisational structures and control systems that are designed to ensure efficiency and accountability.

  Skills

  • Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
  • Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
  • Analyse data to make evidence based decisions.
  • Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
  • Apply appropriate method of communication for audience and circumstances.
  • Records, verifies, maintains and where appropriate, shares information.
  • Compliant with relevant governance, policies and procedures.
  • Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
  • Balances competing priorities in order to meet deadlines.
  • Builds and maintains positive relationships.
  • Work as part of a team to help achieve results.
  • Identify potential claims fraud and determine the correct action to prevent loss.
  • Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
  • Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
  • Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
  • Analyse data to make evidence based decisions.
  • Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
  • Apply appropriate method of communication for audience and circumstances.
  • Records, verifies, maintains and where appropriate, shares information.
  • Compliant with relevant governance, policies and procedures.
  • Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
  • Balances competing priorities in order to meet deadlines.
  • Builds and maintains positive relationships.
  • Work as part of a team to help achieve results.
  • Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
  • Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
  • Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
  • Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
  • Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
  • Analyse data to make evidence based decisions.
  • Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
  • Apply appropriate method of communication for audience and circumstances.
  • Records, verifies, maintains and where appropriate, shares information.
  • Compliant with relevant governance, policies and procedures.
  • Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
  • Balances competing priorities in order to meet deadlines.
  • Builds and maintains positive relationships.
  • Work as part of a team to help achieve results.
  • Gather and interpret relevant information to provide a return on insurance decisions.
  • Match client’s needs with available insurance products and services.
  • Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.

  Behaviours

  • Adopts a positive approach to seeing challenging insurance related situations through to completion.
  • Actively listens and asks constructive questions in order to build relationships effective to insurance outcomes.
  • Looks to keep up to date with relevant Insurance matters by taking ownership for their own learning plan.
  • Seeks out areas of their insurance delivery that might be improved and is proactive in offering own ideas for change.
  • Displays honesty and integrity in their actions. Shows desire to do the right thing, displaying tact and diplomacy in their dealings with others.
  • Empathetic and un-bias approach to supporting customers. Show the necessary resilience and stand by difficult decisions.
  • Adopts a positive approach to seeing challenging insurance related situations through to completion.
  • Actively listens and asks constructive questions in order to build relationships effective to insurance outcomes.
  • Looks to keep up to date with relevant Insurance matters by taking ownership for their own learning plan.
  • Seeks out areas of their insurance delivery that might be improved and is proactive in offering own ideas for change.
  • Displays honesty and integrity in their actions. Shows desire to do the right thing, displaying tact and diplomacy in their dealings with others.
  • Empathetic and un-bias approach to supporting customers. Show the necessary resilience and stand by difficult decisions.
  • Adopts a positive approach to seeing challenging insurance related situations through to completion.
  • Actively listens and asks constructive questions in order to build relationships effective to insurance outcomes.
  • Looks to keep up to date with relevant Insurance matters by taking ownership for their own learning plan.
  • Seeks out areas of their insurance delivery that might be improved and is proactive in offering own ideas for change.
  • Displays honesty and integrity in their actions. Shows desire to do the right thing, displaying tact and diplomacy in their dealings with others.
  • Empathetic and un-bias approach to supporting customers. Show the necessary resilience and stand by difficult decisions.
• Apprenticeship category (sector): Legal, finance and accounting
• Qualification level: 3; Equal to A level
• Course duration: 12 months
• Maximum funding: £9,000 ; Maximum government funding for ; apprenticeship training and assessment costs.
• Job titles include:
  • Loss adjuster
  • Account handler
  • Underwriting assistant
  • Junior broker

View more information about Insurance practitioner (level 3) from the Institute for Apprenticeships and Technical Education.