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Apprenticeship training course

Telecoms field operative (level 2)

There are 11 training providers who offer this course. Check if a training provider can deliver this training in the apprentice's work location.

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Information about Telecoms field operative (level 2)

Build, provide or repair telecom services for commercial or residential customers on the UK's National Telecom Access Network.

Knowledge, skills and behaviours
View knowledge, skills and behaviours

Knowledge

  • The principles of OFCOM and government targets for broadband coverage for the UK.
  • The UK telecom network including different types of fixed-line such as copper, full fibre network and mobile broadband in the UK.
  • The identification and connection of telecom cables; the services and products they are associated with.
  • Service Level Agreements (SLA) and the impact of failing to meet these.
  • Running telecom cables in a range of environments such as overhead, underground, in customers’ premises, business premises, exchanges and public areas. (Following industry standards.
  • Employer health, safety and environmental policies and procedures and where to locate these to refer to. Keeping self, colleagues, customers and members of the public safe in line with legislation.
  • The safety at street and road works code of practice.
  • Risk assessments, method statements and their application to the role.
  • Fault-finding and problem-solving in the telecom network including the different types of testing involved on various points of intervention and the tools and techniques needed to locate issues.
  • The principles of testing, checking and installation. The completion process including signing off completed work and demonstrating service where required.
  • Customer service, understanding the differing needs and priorities of various customers. Adapting communication style to interact with customers or members of the public in a range of situations.
  • Escalation channels and the correct escalation process including when, how and to whom.
  • Task management systems, how to access and interpret the information critical to completing tasks, including the importance of keeping records up to date and keeping to expected completion times.
  • Network records and associated information, and how these can aid the task being worked on: address details, distribution points, nodes, size/capacity, connection points, exchange details.
  • GDPR (General Data Protection Regulations) and how they impact the role.

Skills

  • Carry out a risk assessment before starting work activities. Follow method statements.
  • Identify the structure and composition of telecom network cables.
  • Work from and interpret telecom network plans to identify plant or location.
  • Work on and in various connection points in the telecoms network.
  • Work in a safe manner and follow correct procedures when entering and working in the telecoms network in various environments, including overhead and underground.
  • Select and use the appropriate equipment on a telecom network.
  • Install and test components of the telecom network.
  • Fault-find and problem-solve on the telecom network.
  • Maintaining safety standards whilst working towards the task objectives.
  • Use personal protective equipment in a safe and appropriate manner.
  • Use a variety of communication methods to interact with third parties to give/receive information accurately, in a timely manner in order to deliver the best possible experience.
  • Identify and take appropriate actions when working around other utilities services.
  • Working as an individual or as a member of a team to achieve defined goals.

Behaviours

  • Deliver a polite, courteous professional service to all customers and members of the public whilst safeguarding customer welfare and recognising vulnerability.
  • Prioritise the safety of self and others.
  • Self-motivated and able to work alone or as part of a team.
  • Be organised and apply effective time management to meet deadlines.
Apprenticeship category (sector)
Construction and the built environment
Qualification level
2
Equal to GCSE
Course duration
15 months
Maximum funding
£7,000
Maximum government funding for
apprenticeship training and assessment costs.
Job titles include
  • Trainee Engineer Copper
  • Trainee Engineer Fibre
  • Fibre Jointer
  • Copper Jointer
  • External Network Cabler Field Installation Engineers
  • Network Infrastructure Engineer
  • Nationwide Cable Network Field Force Engineer
  • Telecoms Customer Service Engineer
  • Access Field Technician
  • Business Connections Field Engineer
  • Installations Technician
  • Overhead Installation Operative
  • Telecommunications Installation Technician

View more information about Telecoms field operative (level 2) from the Institute for Apprenticeships and Technical Education.