Apprenticeship training course

Cleaning hygiene operative (level 2)

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Information about Cleaning hygiene operative (level 2)

Providing a hygienically clean environment in which service users, staff and other users can thrive, work and develop.

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • Manage risk and identify when there is a need for change from routine to enhanced cleaning protocols.
  • Select and use the most appropriate cleaning agent for different surface types.
  • Handle, use and dispose of cleaning chemicals following Control of Substances Hazardous to Health Regulations (COSHH).
  • Disposal of routine and non-routine waste, including segregation of waste into appropriate containers for storage, and disposal in line with environmental disposal legislation.
  • Selection and safe use of cleaning equipment and machinery for routine and specialist cleaning tasks, including importance of Portable Appliance Testing (PAT).
  • Clean cleaning equipment and machinery after use.
  • Principles of infection prevention and control.
  • Recognise and report the signs of pest infestation.
  • The principle of rapid response cleans.
  • The principles of scheduled work priorities and periodic cleaning.
  • The difference between disinfection and cleaning.
  • Correct storage of equipment, chemicals, and consumables.
  • The reasons for security of premises, cleaning equipment and materials, and the implications of a security breach.
  • Soil classification, soil contaminant removal methods appropriate to levels of soiling.
  • The importance of accurate data reporting.
  • The importance gaining guidance and support.
  • The principles of colour coding.
  • Sustainable practices in the workplace.
  • The principle of reporting shortages, incidents, accidents, and issues with delivering cleaning services.
  • The principles of using supplied data to inform the demand for cleaning.
  • Audit and quality assurance processes.
  • The principles of personal hygiene and PPE requirements in the workplace.
  • Data protection legislation.
  • The use of Standard Operating Procedures (SOPs) in line with national healthcare standards.
  • Disassembling and assembling a range of service user and patient equipment for cleaning.
  • Different ways to appropriately interact with a range of service users who may have complex needs or illnesses.
  • Manage risk and identify when there is a need for change from routine to enhanced cleaning protocols.
  • Select and use the most appropriate cleaning agent for different surface types.
  • Handle, use and dispose of cleaning chemicals following Control of Substances Hazardous to Health Regulations (COSHH).
  • Disposal of routine and non-routine waste, including segregation of waste into appropriate containers for storage, and disposal in line with environmental disposal legislation.
  • Selection and safe use of cleaning equipment and machinery for routine and specialist cleaning tasks, including importance of Portable Appliance Testing (PAT).
  • Clean cleaning equipment and machinery after use.
  • Principles of infection prevention and control.
  • Recognise and report the signs of pest infestation.
  • The principle of rapid response cleans.
  • The principles of scheduled work priorities and periodic cleaning.
  • The difference between disinfection and cleaning.
  • Correct storage of equipment, chemicals, and consumables.
  • The reasons for security of premises, cleaning equipment and materials, and the implications of a security breach.
  • Soil classification, soil contaminant removal methods appropriate to levels of soiling.
  • The importance of accurate data reporting.
  • The importance gaining guidance and support.
  • The principles of colour coding.
  • Sustainable practices in the workplace.
  • The principle of reporting shortages, incidents, accidents, and issues with delivering cleaning services.
  • The principles of using supplied data to inform the demand for cleaning.
  • Audit and quality assurance processes.
  • The principles of personal hygiene and PPE requirements in the workplace.
  • Data protection legislation.
  • The importance of preparing areas of work to be cleaned in line with contract requirements.
  • The principles of cleaning according to specialist commercial requirements.
  • Routine cleans according to a contract.

  Skills

  • Conduct tasks according to documented safe ways of working.
  • Select and use the most appropriate cleaning agent appropriate to different surface types.
  • Use and dispose of chemicals following COSHH regulations and apply safety data sheets and dilution rates.
  • Deal with routine and non-routine waste in line with organisation policies and environmental disposal legislation.
  • Prepare cleaning materials and machinery and check that all electrical equipment complies with PAT testing requirements.
  • Clean cleaning equipment and machinery after use.
  • Identify potential sources of infection and put controls in place.
  • Recognise the signs of infestation and report and monitor the problem according to local procedures.
  • Recognise and respond to rapid response clean requests.
  • Conduct scheduled and periodic cleaning, prioritising work where required.
  • Conduct cleaning and disinfection tasks.
  • Deliver housekeeping services including maintaining a clean storage environment, maintenance of equipment, stock control and rotation.
  • Take measures to ensure the security of cleaning equipment and materials, and premises.
  • Communicate with colleagues, clients, and other stakeholders professionally.
  • Use visual checks and objective auditing techniques to ensure that cleaning has been completed to contractual standards.
  • Identify and use correct methods for removal of contaminating material.
  • Comply with data protection legislation.
  • Use procedures for obtaining support.
  • Apply colour coding correctly to conduct cleaning safely and effectively.
  • Apply sustainable practices when carrying out duties.
  • Apply procedures for reporting shortages, incidents, accidents, and issues with delivering cleaning services.
  • Carry out and record different types of cleaning methods.
  • Use supplied data to plan cleaning tasks.
  • Engage with the audit and quality assurance process.
  • Use PPE and comply with the organisational uniform policy to maintain required levels of hygiene.
  • Conduct cleaning tasks to the appropriate hygiene standard to ensure infection prevention and control of the healthcare environment.
  • Disassemble and reassemble healthcare service user equipment in line with manufacturers’ instructions and National Standards of Healthcare Cleanliness.
  • Communicate with service users considering their possible emotional, mental health and physical issues.
  • Conduct tasks according to documented safe ways of working.
  • Select and use the most appropriate cleaning agent appropriate to different surface types.
  • Use and dispose of chemicals following COSHH regulations and apply safety data sheets and dilution rates.
  • Deal with routine and non-routine waste in line with organisation policies and environmental disposal legislation.
  • Prepare cleaning materials and machinery and check that all electrical equipment complies with PAT testing requirements.
  • Clean cleaning equipment and machinery after use.
  • Identify potential sources of infection and put controls in place.
  • Recognise the signs of infestation and report and monitor the problem according to local procedures.
  • Recognise and respond to rapid response clean requests.
  • Conduct scheduled and periodic cleaning, prioritising work where required.
  • Conduct cleaning and disinfection tasks.
  • Deliver housekeeping services including maintaining a clean storage environment, maintenance of equipment, stock control and rotation.
  • Take measures to ensure the security of cleaning equipment and materials, and premises.
  • Communicate with colleagues, clients, and other stakeholders professionally.
  • Use visual checks and objective auditing techniques to ensure that cleaning has been completed to contractual standards.
  • Identify and use correct methods for removal of contaminating material.
  • Comply with data protection legislation.
  • Use procedures for obtaining support.
  • Apply colour coding correctly to conduct cleaning safely and effectively.
  • Apply sustainable practices when carrying out duties.
  • Apply procedures for reporting shortages, incidents, accidents, and issues with delivering cleaning services.
  • Carry out and record different types of cleaning methods.
  • Use supplied data to plan cleaning tasks.
  • Engage with the audit and quality assurance process.
  • Use PPE and comply with the organisational uniform policy to maintain required levels of hygiene.
  • Safely prepare an area for commercial cleaning.
  • Conduct cleaning tasks according to specialist commercial requirements.
  • Carry out routine cleans in line with client contract requirements.

  Behaviours

  • Work with respect and professionalism.
  • Work independently and as part of a team; escalating areas of concern and working to evidence based best practice.
  • Work in a consistent manner, taking responsibility for your own actions and completed work.
  • A flexible approach to your work when required.
  • Work in a sustainable way, considering the environment and making best use of products and materials.
  • Work with respect and professionalism.
  • Work independently and as part of a team; escalating areas of concern and working to evidence based best practice.
  • Work in a consistent manner, taking responsibility for your own actions and completed work.
  • A flexible approach to your work when required.
  • Work in a sustainable way, considering the environment and making best use of products and materials.
• Apprenticeship category (sector): Health and science
• Qualification level: 2; Equal to GCSE
• Course duration: 12 months
• Maximum funding: £4,000 ; Maximum government funding for ; apprenticeship training and assessment costs.
• Job titles include:
  • Care hygiene operatives
  • Cleaning hygiene operative
  • Cleaning services operative
  • Domestic assistant
  • Environmental cleaning operative

View more information about Cleaning hygiene operative (level 2) from the Institute for Apprenticeships and Technical Education.