Apprenticeship training course

Express delivery manager (degree) (level 6)

Locating and delivering goods to precise and demanding delivery specifications.

• Qualification level: 6 ; Equivalent to degree.
• Typical duration: 36 months
• Apprenticeship category: Transport and logistics
• Maximum funding: £22,000 ; Maximum amount government will fund ; for apprenticeship training.
• Also known as:
  • Delivery Operations Manager
  • Hub Manager
  • Sortation Operations Manager
• Skills:
  Skills an apprentice will learn

  • Develop and implement business strategies and operational plans for express delivery organisations
  • Develop and apply key performance indicators
  • Interpret data to manage volume flows through delivery/collection process Create and manage the implementation of company policies and instructions related to collections, deliveries, failed deliveries and returns
  • Manage operations to ensure correct labelling and packaging of goods
  • Apply commercial and employment legislation in the workplace; comply with legal and regulatory requirements relating to express delivery services, deal with security breaches, and ensure compliance with Data protection legislation
  • Demonstrate commercial acumen, manage contracts for sortation and delivery services, Comply with law and contracts in sortation, express delivery, and postal services
  • Implement processes for audits in relation to quality standards
  • Manage operations to ensure compliance with customs regulations related to bonded goods
  • Apply organisation’s policies relating to safeguarding of young people and vulnerable adults
  • Ensure vehicle fleet meets legislative and regulatory requirements. Implement quality standards in business operations and ensure that business processes comply with quality standards
  • Understand and consistently meet customer expectations, respond to customer’s needs and identify ways to improve customer service
  • Develop customer relationships, communicate with current clients. Share information about delivery performance with customers
  • Apply knowledge to the writing and presentation of bids to customers for new work
  • Be able to line manage people
  • Apply performance management based on data, drive the achievement of standards and targets in the operation
  • Be able to build and manage teams, demonstrate empowerment of people
  • Apply continuous improvement techniques to sortation operations, develop innovative service propositions, and apply technology to sortation activities. Demonstrate confident presentation skills. Present complex data and information in a business format, show how reading and learning influence own performance
  • Use data gathered from operation monitoring to track costs in the business. Carry out activity-based costing
  • Demonstrate ways to minimise business costs while meeting customer requirements
  • Carry out financial analysis, data analysis and data management
  • Carry out business forecasting and modelling, propose a financial plan
  • Comply with regulations relating to the movement and handling of items, handling goods correctly using lifting and other equipment where appropriate. Manage operations to ensure that appropriate daily equipment or vehicle checks are carried out and rectification of reported faults takes place
  • Apply dynamic risk assessment principles to sortation and delivery services. Apply methods to ensure business continuity; create a business continuity plan
  • Adapt business processes to both short term and long term changes in the external business environment

Full information on Express delivery manager (degree) (level 6) is available from the Institute for Apprenticeships and Technical Education.

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