Apprenticeship training course

Fitted furniture design technician (level 3)

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Information about Fitted furniture design technician (level 3)

Creating initial ideas, design concepts and plans for fitted furniture interiors.

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • Health, safety and environmental management and risk assessment for example Control Of Substances Hazardous to Health (COSHH), Provision and Use of Work Equipment Regulations (PUWER), Health And Safety At Work Act (HASAWA), Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) and manual handling
  • Codes of Practice, industry standards and legislation affecting fitted furniture design for example The Construction (Design Management) Regulations 2015 (CDM) or The Building Regulations Part F (England & Wales)
  • Basic project management including principles and techniques of good project management
  • How to create and scale fitted furniture designs
  • Sustainability and protecting the environment in design for example Furniture Industry Sustainability Programme
  • Fitted furniture design trends, technological developments, new markets and innovation
  • Ergonomics and anthropometrics in fitted furniture, particularly relating to the ageing population
  • Third party products such as appliances (ovens, fridges, etc.), worktops and lighting
  • Fitted furniture products and installation methods including services
  • Domestic fitted furniture designs, such as kitchens, bedrooms or bathrooms
  • Presentation techniques for example voice tone, positive body language and use of visuals to enhance messages
  • How to communicate fitted furniture design proposals visually and in writing to customers and communication methods and how to use them effectively to reach agreement
  • How to survey locations for fitted furniture installations for example measurement of the installation space and confirmation that products supplied are fit-for-purpose
  • Symbols, shading, hatching, abbreviations conventions used by the organisation within specifications to convey information on components and materials
  • The importance of accurate, unambiguous detailing and recording and ways of recording types of structural components to enable placement of the furniture components
  • Pricing of relevant fitted furniture products and services
  • How to provide quotes to customers and the records that need to be kept
  • How the layout and appearance of the fitted furniture showroom influences sales
  • Acceptable standards for the condition of the fitted furniture showroom
  • Effective sales and closing techniques to maximise sales
  • Products and services available to customers
  • Effective fitted furniture after-sales support programmes for example the importance of this
  • How sales support and customer care and service, can add value to customer relationships
  • Techniques for addressing customer queries and problems, including how to manage difficult individuals
  • Equality and diversity and how this applies in the workplace
  • Why it is important to develop good working relationships with colleagues and customers
  • Effective communication skills and techniques including verbal, written and physical non-verbal
  • Deliver excellent customer service, realise and maintain customer expectations when working in a fitted furniture design environment
  • How to realise and manage customer expectations for example statutory rights and responsibilities, consumer rights, lead times, after sales support

  Skills

  • Work safely at all times, completing health and safety records and reports
  • Plan, organise and manage furniture design and/or installation projects
  • Maintain fitted furniture sales, design and installation records required
  • Record any measurements of components, sub-assemblies, products, models, equipment, layouts or facilities for example kitchen units, wardrobes, desking
  • Create suitable fitted furniture designs and concepts for furniture to be installed at relevant domestic or commercial premises
  • Create fitted furniture designs using scale drawings or CAD (computer aided design)
  • Select appropriate material options, products and components for the fitted furniture designs to meet customer requirements
  • Present fitted furniture designs to customers for example kitchens, bedrooms or bathrooms
  • Produce visuals that clearly demonstrate how fitted furniture designs meets the strength, aesthetics, cost and other relevant requirements of the customer brief
  • Survey locations accurately for fitted furniture installation and designs including taking measurements and other relevant data of locations
  • Produce representational images which records appropriate and accurate measurements of locations for the placement of furniture components
  • Determine and record site conditions for example location and identification of the existing utilities and services
  • Use quoting software systems to cost and price fitted furniture designs and provide and manage quotes to customers
  • Maintain the fitted furniture showrooms to acceptable standards and mirror relevant design trends
  • Deliver on sales targets and enhance opportunities for further growth for examples agree next stage by listening to the customer’s requirements and vision
  • Establish and maintain communications with relevant customers for example ongoing customer service and care provided
  • Check fitted furniture products and services are prepared, delivered and installed to customers satisfaction
  • Develop and maintain effective working relationships
  • Apply effective communication techniques at all levels including written and verbal communication skills
  • Deliver excellent customer service for example going beyond what the customer expects
  • Realise and maintain customer expectations

  Behaviours

  • Have a safety-first attitude, ensuring the safety of self and others as appropriate
  • Takes personal responsibility for meeting objectives of the team and business
  • Shows integrity, aims for excellence and manages time effectively
  • Thorough and accurate when accomplishing fitted furniture design tasks
  • Is friendly and approachable in a fitted furniture design environment
  • Demonstrates creative thinking when creating designs and concepts
  • Demonstrate a positive work ethic and can-do attitude showing initiative and self-motivation
  • Demonstrates professional standards of behaviours and positive personality, to dress appropriately and be aware of personal presentation
  • Shows ambition, drive and is self-motivated
  • Proactively seek ways of engaging customers to increase and enhance sales
  • Be clear and coherent to effectively communicate accurate and complex information professionally and confidently to a diverse audience, in line with business expectations
  • Sets an example to others, is fair, consistent and reliable
  • Is customer focused – demonstrates behaviour that puts the customer first
  • Demonstrates a commitment to delivering quality in the workplace
• Apprenticeship category (sector): Engineering and manufacturing
• Qualification level: 3; Equal to A level
• Course duration: 18 months
• Maximum funding: £7,000 ; Maximum government funding for ; apprenticeship training and assessment costs.
• Job titles include:
  • Fitted Furntiture Design Technician
  • Design Technician
  • Furniture Design Technician’s Design/Sales Consultant
  • CAD Advisor
  • Showroom Sales Consultant and Showroom Designer
  • Kitchen Designer
  • Fitted Bedroom Designer
  • Bathroom Designer
  • Interior Designer
  • Planning Assistant

View more information about Fitted furniture design technician (level 3) from the Institute for Apprenticeships and Technical Education.