Apprenticeship training course

Pharmacy technician (integrated) (level 3)

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Information about Pharmacy technician (integrated) (level 3)

Assisting the pharmacist in chemists and hospital dispensaries.

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • How to ensure legal, regulatory and professional standards are maintained.
  • Understand the limits of their accountability, authority and responsibility
  • Understand the science of pharmacy, basic pharmacological principles, actions and use of drugs
  • How to ensure the quality of ingredients to produce and supply safe and effective medicines and products
  • Understand the principles that underpin person-centred care
  • How to apply professional judgement in the best interests of people
  • How to communicate with patients, carers and colleagues using a wide range of options and channels focusing on delivering and improving pharmacy services
  • Understand the principles of information, governance and confidentiality
  • How to order, receive, maintain, supply and dispose of medicines and other pharmaceutical products safely, legally and effectively
  • How to apply safe working practices in line with health and safety legislation; know how to risk assess processes and manage outcomes
  • Know how to effectively deliver key pharmaceutical messages to healthcare team members
  • Understand the principles of audit and quality-improvement strategies, and how to implement recommendations effectively
  • Understand the principles of risk management
  • Understand the most appropriate ways to reflect and act on feedback or concerns, thinking about what can be done to prevent adverse incidents
  • Understand the importance of effective methods of communication to different audiences
  • Know how to manage a person’s diverse needs and what is important to them
  • Know how to provide and promote advice on healthy lifestyles and initiatives, using available resources and evidence-based techniques
  • Understand how to effectively collaborate and work with colleagues and health care professionals
  • Know how to undertake effective self-reflection, and how to manage their own personal development
  • Understand the principles of revalidation
  • Understand how to safeguard people, particularly children and vulnerable adults
  • Understand how to deal with complaints and errors, through effective use of established policies and procedures
  • Know how to work within any local, regional and national guidelines and policies
  • Know how to apply health and safety legislation in the workplace controls
  • Know how to respond appropriately to medical first aid emergencies
  • Understand how to effectively supervise other staff within the pharmacy
  • Understands how to effectively manage a patient’s medicines by ordering, receiving, maintaining and supplying those medicines and other pharmaceutical products

  Skills

  • Recognise and work within their scope of practice and skills,
  • Use relevant data and information to make effective decisions
  • Accurately retrieve and reconcile information about a person’s medicines
  • Accurately assemble prescribed items
  • Issue prescribed items safely and effectively and take action to deal with discrepancies carry out an accuracy check of dispensed medicines and products
  • Accurately perform pharmaceutical calculations to ensure the safety of people
  • Apply the principles of clinical governance and ensure person’s confidentiality
  • Assess a person’s present supply of medicines and order appropriate medicines and products.
  • Receive requests for medicines, including prescriptions, and check for their validity, safety and clarity, taking action to deal with any problems with the person directly
  • Demonstrate operational skills within their scope of practice
  • Provide a safe, effective and responsive pharmacy service
  • Take personal responsibility for the legal, safe and efficient supply of medicines
  • Apply the principles of governance to pharmacy operational processes
  • Ensure the confidentiality of patient data.
  • Communicate and work effectively with members of the multidisciplinary team
  • Explain the impact of audit and evaluation on the quality of pharmacy operations and services
  • Engage others in the improvement of processes and systems
  • Effectively use systems to support the safe and effective management and supply of medicines
  • Listen to a person, understand their needs and interpret what matters to them.
  • Give the person all relevant information and advice in a way they can understand, so they can make informed decisions about their health and wellbeing
  • Optimise a person’s medicines to achieve the best possible outcomes.
  • Obtain relevant information from people – including patients, carers and other healthcare professionals – and use it to optimise care appropriately
  • Adapt information and communication to meet the needs of particular audiences
  • Check and review their own and others work effectively
  • Suggest and implement personal goals and methods of improvement
  • Maintain CPD outcomes that meet with regulatory requirements
  • Identify and respond effectively to errors and near misses
  • Ensure effective safeguards are in place particularly for children and vulnerable adults
  • Prioritise time and resources effectively to achieve local and national objectives
  • Respond to medical emergencies
  • Ensure that health and safety controls are embedded and working
  • Effectively supervise other members of the team

  Behaviours

  • Always act in a manner supportive of the regulatory standards
  • Always act with integrity, openness, honesty, especially when things go wrong.
  • Be reliable, supportive and reflective
  • Respect all individual’s values and confidentiality
  • Value diversity and respect cultural differences – making sure that every person is treated fairly and with respect
• Apprenticeship category (sector): Health and science
• Qualification level: 3; Equal to A level
• Course duration: 24 months
• Maximum funding: £8,000 ; Maximum government funding for ; apprenticeship training and assessment costs.

View more information about Pharmacy technician (integrated) (level 3) from the Institute for Apprenticeships and Technical Education.