Apprenticeship training course

Broadcast and media systems technical operator (level 3)

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Information about Broadcast and media systems technical operator (level 3)

Supporting the delivery of broadcast and communication services.

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • How Networks can be used to deliver cost effective, efficient and quality content for broadcast/playout/online services such as live broadcasts
  • The end-to-end broadcast workflow from production (studio) to distribution (home) and their role within this
  • How to prepare the agreed technical set up for broadcast systems and networks
  • How to collect, filter and analyse data regarding service operations to aid problem/incident management
  • How to recognise faults, and who and when to escalate these to, in line with organisational procedures
  • The industry standards, such as, delivery protocols and recommendations relevant to own role
  • The level of service agreed for delivery
  • The regulatory environment of own organisation, and how the wider broadcast media operates
  • The agreed quality standards for service delivery and how to maintain these
  • The resources required to deliver the broadcast service including people, equipment and systems
  • The causes and consequences of service failure, and how to respond appropriately
  • How to identify service problems and establish workarounds
  • Business continuity procedures
  • How to safely use all tools and equipment required for the role
  • How to assess new and existing event spaces (venues) for safety, operational and creative suitability
  • The risks and hazards that apply to the role and how and when to report Health and Safety issues to the appropriate personnel

  Skills

  • Follow processes to ensure that the integrity and security of file based media content is maintained e.g. to avoid hacking or theft of assets
  • Prepare and assemble the agreed technical set up for live or pre-recorded content including video and sound equipment, broadcast systems and networks
  • Use industry specific software and hardware and follow industry specified processes relating to sound and visual workflows transmission
  • Use the appropriate systems to assess suitability of media for broadcast such as subtitles or audio description
  • Accurately monitor audio and video signals
  • Monitor channel outputs for quality and continuity of service ensuring adherence to OFCOM specifications and guidelines
  • Communicate fault conditions in a timely and coherent manner to colleagues, customers and suppliers, escalating to managers as required
  • Apply incident control procedures and complete incident control reports in line with organisational procedures
  • Work with broadcast technicians and engineers to re-establish and maintain service when it is interrupted
  • Implement agreed processes and log work carried out to services in line with service agreements
  • Communicate clearly and concisely using discretion when required
  • Work effectively, both individually and collaboratively as part of a team
  • Build and maintain professional relationships with colleagues, customers and suppliers
  • Work accurately with a high degree of attention to detail
  • Ensure health and safety guidelines and policies, including electrical safety procedures, are followed at all times, reporting any health and incidents or hazards to the appropriate personnel
  • Maintain a secure working environment, in line with organisational policies, in order to protect individuals, information and organisational assets

  Behaviours

  • A strong work ethic, taking personal responsibility for own work, meeting deadlines, setting the right example for others and displaying honesty and integrity
  • Treating others with respect, showing sensitivity to others and demonstrating an openness to others’ ideas and input to develop effective working relationships with colleagues and customers
  • A positive attitude, adaptability and responsiveness to change
  • Thinking creatively and using a systematic approach to resolve technical issues relating to broadcast and media systems operations
  • Developing and maintaining own professional competence in broadcast and media systems operations; a willingness to learn new skills
• Apprenticeship category (sector): Creative and design
• Qualification level: 3; Equal to A level
• Course duration: 22 months
• Maximum funding: £9,000 ; Maximum government funding for ; apprenticeship training and assessment costs.

View more information about Broadcast and media systems technical operator (level 3) from the Institute for Apprenticeships and Technical Education.