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Apprenticeship training course

IT solutions technician (level 3)

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Information about IT solutions technician (level 3)

Develop, implement and maintain complete IT solutions such as networks, operating systems and applications.

Knowledge, skills and behaviours
View knowledge, skills and behaviours

Knowledge

  • The stages within a solutions lifecycle.
  • Stakeholder management techniques and approaches.
  • Project management approaches and methodologies.
  • Principles of solution architecture.
  • Creative and critical thinking principles to aid in solutions suggestions.
  • The main components within an IT solution including how hardware and or software components may work together.
  • The main components of a computer system and their purpose.
  • The purpose of an Operating System OS.
  • Concepts of cloud, cloud services and cloud storage, including cloud enablement and application e.g. SaaS, PaaS, IaaS.
  • Different types of network devices and components.
  • The requirements of systems hosting and access.
  • Relative merits of different types of configurations for example default and custom.
  • The data lifecycle including creation, processing and storage, usage archiving and destruction.
  • Emerging technologies, such as Artificial Intelligence and machine learning, the ethical usage of AI tooling and the potential implication for digital activities and solutions.
  • Principles of the types of testing, such as functional and non-functional testing, user testing and performance testing, including where testing can be automated where possible.
  • Significance of test plans.
  • Principles and importance of change management for example version control.
  • Organisation and industry legislation, policies and Standards.
  • Principles of cyber security and the implication on IT solutions.
  • Fundamentals and application of health and safety legislation and policies.
  • How their work contributes to Carbon emissions and what steps can be taken to reduce emissions.
  • Communication techniques: verbal and written.
  • Principles of cultural awareness and how diversity impacts on solutions.

Skills

  • Work at any stage of the solution lifecycle.
  • Interpret client requirements.
  • Prioritise tasks to work within agreed project plans.
  • Ensure resources are used efficiently and responsibly.
  • Design solutions to meet client and business requirements.
  • Identify technical solutions using creative and critical thinking.
  • Install hardware or software, either physically or virtually.
  • Search and use different types of data or information sources.
  • Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
  • Deploy and implement solutions, supporting change management practices.
  • Create and maintain documentation in accordance with best practice and organisational requirements.
  • Support multiple contemporary or legacy solutions to required levels of service.
  • Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
  • Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
  • Apply continuous professional development CPD to support their own learning, business needs and technical developments.

Behaviours

  • Work independently, taking responsibility and initiative as necessary.
  • Demonstrate standard business courtesies and professional ethics.
  • Demonstrate a productive and organised approach to their work.
  • Work with stakeholders whilst contributing to a supportive and inclusive workplace.
  • Take an environmentally sustainable mindset towards solution design and implementation activities ensuring climate change and the move to net carbon zero is a consideration.
  • Demonstrate due diligence in all working practices.
Apprenticeship category (sector)
Digital
Qualification level
3
Equal to A level
Course duration
18 months
Maximum funding
£13,000
Maximum government funding for
apprenticeship training and assessment costs.
Job titles include
  • Junior applications support technician
  • Junior database technician
  • Junior dev0ps engineer
  • Junior it support technician
  • Junior it systems support

View more information about IT solutions technician (level 3) from the Institute for Apprenticeships and Technical Education.