Apprenticeship training course

Chartered legal executive (level 6)

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Information about Chartered legal executive (level 6)

Providing legal services to clients and colleagues.

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • law and legal practice and procedures of specialist area of practice as set out in CILEx Regulation Chartered Legal Executive Handbooks.
  • approaches to research and information gathering including identification and selection of trusted sources and documentation.
  • approaches to gathering, assessing and testing evidence to identify relevant issues.
  • approaches to problem solving, analytical techniques and synthesis, including the use of digital tools.
  • approaches to drafting techniques.
  • the principles of customer service including the impact of diversity and inclusion, identification of user need and management of customer expectations.
  • the principles of ethical and professional frameworks and their relevance for legal service delivery including the purpose of regulatory arrangements for personal compliance.
  • the ethical issues and obligations applying to the provision of legal services, including legal rules and regulations, organisational policies and the CILEx Regulation Code of Conduct.
  • the principles of legal and regulatory liabilities with regards to clients and business to ensure compliance with all professional obligations, for example, the provision of ethical legal advice in the best interests of the customer and Anti-Money Laundering obligations.
  • best practice in relation to emotional competence when dealing with customers from different backgrounds, including vulnerable clients and the principles of unconscious bias and its effects.
  • how the activities of a Chartered Legal Executive may contribute to their ‘professional carbon footprint’ and steps that can be taken to reduce it.
  • approaches to communication, including use of clear language and the most appropriate media to communicate with different stakeholders and the principles of stakeholder management.
  • emotional competence in communications with others, including respect for Equality Diversity Inclusion and vulnerability.
  • approaches to formal and informal conflict resolution, advocacy and negotiation. Including, planning, preparation, strategy development, client expectations and risks to the client whilst behaving ethically and resisting pressure to condone, ignore or act unethically.
  • approaches to building effective working relationships with third parties.
  • financial methods and drivers operating within legal organisations including the purpose and principles of filing and recording systems and procedures. The principles of administering client accounts including the principles of time-recording and charging fee structures.
  • approaches to prioritising workloads, caseloads and time management, to ensure matters progress without delay and files are managed in accordance with office practices.
  • own organisation’s position in relation to different business models operating in the legal services sector, including an awareness of impact on organisations of commercial practices such as networking and marketing, developments in the legal sector and the wider economic and political environment and the principles of continuous improvement within organisations.
  • principles of risk assessment, risk management and approaches to selecting the best actions for progressing matters.
  • commercial drivers of organisations including time recording and billing processes for legal services.
  • approaches to stakeholder identification and stakeholder management including the significance of external and internal stakeholders to organisations.
  • strategies for professional development to ensure ongoing competence and good practice, including identification of needs, reflection, evaluation, emotional competence, and recognition of emotions and vulnerabilities in others.
  • fundamentals of teamworking, coaching and mentoring
  • approaches to digital technology, tools and software in the legal sector such as case management systems and drafting software for tasks including quality assurance of caseload outputs and storage, retrieval and analysis of data and information.
  • legal requirements and ethical challenges relating to the use of legal technology in the legal sector, including risks to confidentiality of data posed by and to client’s actions, vulnerabilities to cyber threats and defensive measures.

  Skills

  • conduct and collate legal and factual research around all aspects of the matter, including case law, legal procedure, legal changes and documentation in a thorough, pragmatic and organised manner, using the full range of available tools and digital technologies, including assessment of quality of research sources and apply it to the legal matter in hand, to produce research notes.
  • establish the clients' existing position, needs and expectations and identify needs that they may not recognise, utilising specialist expertise as required.
  • identify the applicable law and procedures for legal matters.
  • test and challenge information and data, establish evidence and evaluate its validity.
  • analyse, synthesise, and evaluate information in different ways to determine how to act on client’s instructions and identify any real or potential conflicts of interest.
  • interpret results, present findings accurately and apply these to the legal matter using supporting evidence.
  • provide clear and unambiguous legal advice to clients and service users, including advice on the available options, the risks, the costs and the benefits of alternative courses of action, next steps and providing supporting evidence.
  • prepare the necessary documentation on behalf of clients, draft and present legal documentation in line with professional standards including documents with bespoke content.
  • select most appropriate method of communication and use accurate and suitable language in communication, both written and oral, to communicate to clients and stakeholders in a clear and impactful way.
  • take accurate instructions relating to legal matters from colleagues and clients through use of interviewing skills, including effective listening.
  • Identify where information is missing or in the hands of third parties and take steps to obtain it.
  • communicate clear, accurate and practical advice to the client, including where objectives may be unrealistic and respond appropriately to manage clients' legal needs and engage others in the team and externally with the necessary legal expertise.
  • represent and advise clients through negotiation and advocacy
  • mitigate against conflict by managing underlying issues and mediate and manage conflict when it arises.
  • negotiate outcomes on behalf of stakeholders to deliver the best possible outcome, taking steps to ensure agreement or compromise is reached which is clear, lawful and legally binding.
  • build an internal and external network of contacts.
  • take a customer-focused approach and build strong relationships with customer and third-party contacts at all levels.
  • deliver legal services in line with customer service level agreements and commitments.
  • identify steps to achieve customer's wishes or further their objectives and plan and implement progress steps.
  • undertake ongoing communications with the customer to keep them informed and identify and communicate emerging risks.
  • assist others in combining commercial and legal expertise to bring value to customers and the organisation.
  • maintain filing and recording systems in compliance with organisational procedures.
  • plan caseload and wider workload to meet deadlines and deliver outcomes for the client and the organisation.
  • prioritise, plan and review progress and reschedule activities in line with changing priorities to meet changing client and business demands, in accordance with procedural requirements and legal time limits.
  • contribute to the financial management of cases, including budgets, work in progress, timely billing and collection and variance recognition.
  • meet quality assurance expectations within legal service provision.
  • work collaboratively towards achieving customer and organisational objectives.
  • manage own resource requirements, caseload and workflow, to objectives and budgets.
  • support and advise colleagues on routine legal matters.
  • contribute to a culture of continuous improvement including feedback mechanisms.
  • using reflection and evaluation of own competence, recognise when the limit of technical competence and skills is reached and ask for support.
  • agree and achieve own performance objectives and key performance indicators for personal delivery.
  • Apply the CILEx Regulation code of conduct and related professional and ethical frameworks, including, representing information and data honestly, accurately, completely and confidentially whilst maintaining its security, contributing to a culture of data and cyber security ensuring that digital technology is used safely and securely and upholding ethical risk management and professional standards and escalating issues as required.

  Behaviours

  • Ethical and Professional - Acts with integrity, impartiality and independence, demonstrates principled behaviour, follows rules, adheres to organisational and professional standards and manages risk. Knows limitations of abilities, refers technical work to others with the right expertise, admits mistakes and resists pressure to condone, ignore or act unethically.
  • Efficient - Demonstrates the technical knowledge required for the role and uses their skills and experience to perform the job effectively, makes effective use of technology, delivers accurate and quality work and embraces new developments and ways of working.
  • Analytical - Collects and understands information, analyses and challenges it, identifies issues, draws appropriate conclusions to solve problems and makes robust recommendations and decisions
  • Customer orientated - Focuses on clients’ needs, listens to clients to understand their current and future needs, utilises specialist expertise, builds an internal and external network of contacts, meets customer's expectations, where possible and lawful, and delivers complete client solutions.
  • Advocate - Acts as an ambassador to the organisation and legal profession, takes instructions and represents the interests of clients in the best way.
  • Collaborative - Builds positive and trusted working relationships, respects the views and opinions of others, shares knowledge, deals with issues as they arise, works across boundaries, and makes contributions to the team.
  • Commercial mindset - keeps up to date with developments and trends in the organisation and legal profession and combines commercial and legal expertise to bring value to clients and the organisation, demonstrates business/ commercial acumen, uses resources efficiently.
  • Accountable - takes responsibility for their actions and outcomes from their work.
  • Innovative - seeks innovative solutions to problems and challenges.
• Apprenticeship category (sector): Legal, finance and accounting
• Qualification level: 6; Equal to degree
• Course duration: 60 months
• Maximum funding: £12,000 ; Maximum government funding for ; apprenticeship training and assessment costs.
• Job titles include:
  • Chartered legal executive lawyer

View more information about Chartered legal executive (level 6) from the Institute for Apprenticeships and Technical Education.