Apprenticeship training course

Nail services technician (level 2)

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Information about Nail services technician (level 2)

Completing nail services on a one-to-one basis with individual customers/clients within commercial timings

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • Nail services industry, legal and organisational requirements: guidelines, procedures, codes of practice and ethics, quality assurance systems; time and self-management principles; commercially viable times for the completion of services; standards of appearance; continuing professional development; equality and diversity; the importance of aftercare advice and recommendations; Sale of Goods and Service Act, Consumer Rights Act and the Data Protection Act, GDPR; the types of products and services in the nail services and related industries; the role of the reception area; verbal and non-verbal communication skills; how to deal with problems within the scope and responsibilities of the occupation, when and how to seek assistance from a senior member of staff
  • Nail service industry, legal and organisational requirements: tools, equipment, materials and products; workplace housekeeping: cleaning, disinfection, sterilisation and waste disposal; supplier or manufacturer’s instructions; direct and indirect cross-infection; methods that promote environmental and sustainable working practices; how to reduce the risk of injury to self and others: posture, personal hygiene, personal and customer protection; health and safety legislation and practice
  • Methods of assessing customer requirements, techniques, products, tools and equipment used within a manicure and the anatomy and physiology of the lower arm, hand and nail
  • Methods of assessing customer requirements, techniques, products, tools and equipment used within a pedicure and the anatomy and physiology of the foot and nail
  • The range of nail services, the advances and disadvantages of nail enhancements systems and maintenance. Retail products, tools and equipment for the nails and skin. Specialist nail products and services, booking systems
  • The techniques, tools and equipment used to apply, maintain and remove gel polishes
  • The techniques, tools and equipment used within nail art
  • The different types of nail enhancements and how to carry out each technique, the different types of tools and equipment and how to use them; to include acrylic, silk and gel systems

  Skills

  • Carry out and maintain nail service industry requirements for professionalism and demonstrate a passion for the industry: show creativity; meet organisational and industry standards of appearance; work under pressure, observe time and self-management; demonstrate an appreciation of equality and diversity; complete services in a commercially viable time and to a high standard; provide advice and recommendations on the nail services aftercare and appointments; describe the range of products and services in the nail services industry; facilitate a positive customer journey and experience whilst maintaining confidentiality and consumer rights; demonstrate excellent verbal and non-verbal communication skills; deal with problems within the scope and responsibilities of the occupation swiftly, seeking assistance from a senior member of staff when required
  • Meet industry, legal and organisational requirements: maintain effective, hygienic and safe working methods; meet health and safety considerations; adhere to workplace, suppliers’ or manufacturers’ instructions for the safe use of equipment, materials and products; maintain the customer’s modesty, privacy and comfort; minimise risks of cross-infection, injury or fatigue; promote environmental and sustainable working practices; ensure personal hygiene and protection meets industry, organisational and local authority requirements; correctly use Personal Protective Equipment
  • Assess customer’s/client’s requirements and provide manicure services using nail products and equipment
  • Assess customers’/clients’ requirements and provide pedicure services using nail products and equipment
  • Advise, demonstrate and recommend methods and sell products for enhancing the appearance of the nails and hands with customers/clients; make and advise on bookings
  • Consult, plan, prepare and provide gel polish services on customers/clients. Maintain and remove gel polish services on customers/clients
  • Consult, plan, prepare and provide nail art services customers/clients
  • Consult, plan, prepare and provide nail enhancement services including natural nail overlays, tips and overlays, and maintenance and removal of nail enhancements on customers/clients

  Behaviours

  • Personal and professional ethics: demonstrates a commitment to quality, maintains honesty, integrity and confidentiality
  • Flexible and positive attitude: Adapts positively to changing work priorities and patterns when new tasks need to be completed or requirements change.
  • Maintain customer care principles and practices: shows customers/clients respect at all times and in all circumstances, demonstrates customer empathy, sensitivity and awareness.
• Apprenticeship category (sector): Hair and beauty
• Qualification level: 2; Equal to GCSE
• Course duration: 12 months
• Maximum funding: £3,500 ; Maximum government funding for ; apprenticeship training and assessment costs.
• Job titles include:
  • nail technician

View more information about Nail services technician (level 2) from the Institute for Apprenticeships and Technical Education.