Express delivery operative (level 2)
Using world class equipment and software to provide timed deliveries and collections to homes and businesses.
- Qualification level
Equivalent to GCSE.
- Typical duration
- 12 months
- Apprenticeship category
- Transport and logistics
- Maximum funding
Maximum amount government will fund
for apprenticeship training.
- Also known as
- express delivery drivers
- postal workers
Skills an apprentice will learn
- Deliver goods to customer premises; load and unload goods in a safe way that ensures the safety and condition of the goods and correctly relates to the delivery schedule
- Plan and track progress against a schedule, using equipment where required e.g. scheduling software, satellite navigation
- Interpret delivery/ collection schedules; follow route instructions and company policies and instructions related to collections, deliveries, failed deliveries and returns
- Consistently meet customer expectations, respond to customer’s needs and identify ways to improve customer service
- Verify delivery or collection of goods. Use manual and ICT systems to confirm delivery and collection and to authorise or make payments for goods where required
- Comply with the law and with contracts to provide express delivery, postal and courier services
- Work safely in accordance with employment law and traffic law. Where required, operate vehicles to DVSA standards to ensure safety of others and a green environmental impact, minimising fuel use, noise and congestion.
- Operate equipment provided to move, collect and deliver goods and when required use any systems and ancillary equipment in compliance with company instructions
- Comply with legal and regulatory requirements relating to express
- Delivery services and where required, with a contract from a client company
- Uses diet, exercise and fitness techniques appropriate to job role
- Where required to carry out basic installation of goods, use correct manual handling techniques and use correct tools and equipment in compliance with manufacturers installation instructions
- Work in a way that minimises business costs while meeting customer requirements
- Comply with rules and regulations relating to the movement and handling of items, handling goods correctly using lifting and other equipment where appropriate
- Apply safeguarding policy whenever deliveries involve young persons or vulnerable adults
- Maintain the health, safety and security of self, colleagues and customers during deliveries
- Carry out appropriate daily equipment or vehicle checks and rectify or report faults
- Apply dynamic risk assessment principles to plan and respond to changing circumstances e.g. footpath closures, road diversions, incidents and accidents
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