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Apprenticeship training course

Pensions administrator (level 3)

There are 11 training providers who offer this course. Check if a training provider can deliver this training in the apprentice's work location.

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Information about Pensions administrator (level 3)

Providing information on pensions schemes for an organisation's employees or clients.

Knowledge, skills and behaviours
View knowledge, skills and behaviours

Knowledge

  • Key principles of pension schemes or plans including the structure of pensions schemes or plans and the different roles involved in running a scheme or plan.
  • An awareness of the Regulatory and Compliance landscape for pensions and the impact of this on the role of pensions administrator.
  • The difference between providing information, guidance and advice in regard to pensions.
  • Organisational business strategy, culture and how the role of the pensions administrator fits within this.
  • Their organisation's place within the pensions industry.
  • Principles of pensions processes and procedures used to administer pensions including quality and compliance standards applicable to the role.
  • Principles of scheme or plan benefits including interpreting relevant pension scheme or plan information and benefits payable including interpretation of scheme or plan documentation, performance of pension calculations and checks for reasonableness.
  • Awareness of the roles and responsibilities of Trustees including how Trustee boards are comprised and run.
  • Complaints procedures and processes including identification of complaints and options for resolution.
  • Principles of software packages to administer pensions and provide performance data.
  • Approaches to keeping data secure.
  • Principles of working safely and securely online including awareness of cyber-security and specific vulnerabilities to cyber-attack for financial sector organisations.
  • Communication styles including the risks and benefits between different communication channels for example online collaborative tools, instant messaging, email and phone.
  • Principles of continuous improvement within the organisation.
  • Fundamentals of Responsible Investment (RI) and Environment, Social and Governance (ESG) matters, including climate change, their organisations approach to and polices for managing these issues.
  • Fundamentals of equity, diversity and inclusion in the workplace for example wider services that are available to support customers with specific needs such as those who are non-English speaking, non-verbal or profoundly deaf.

Skills

  • Deliver expected customer service establishing customer needs, in line with the service standards and the regulatory framework.
  • Deliver pensions administrative tasks that meet required the quality standards as set out by the organisation.
  • Tailor the use of interpersonal skills and communication channels to meet the needs of stakeholders.
  • Work in a team and collaborate to support colleagues to achieve results such as meeting or exceeding service standards and organisational goals.
  • Plan, manage and prioritise own workload effectively.
  • Identify pension problems, identify the appropriate course of action and suggest or support solutions.
  • Use digital systems to carry out pensions administrative tasks and generate key metrics such as performance information.
  • Use digital systems and applications safely and securely, in accordance with data security policies.
  • Calculate member benefits accurately and apply the terms of the relevant pension scheme or plan.
  • Maintain robust and accurate schedules, records and systems of pension administrative activities.

Behaviours

  • Professional - Acts in a professional manner with integrity and confidentiality.
  • Accountability - Has accountability and ownership of their tasks and workload.
  • Commitment and Enthusiasm - Demonstrates enthusiasm and dedication. Willing to suggest or share new ideas and opportunities for change. For example, volunteers for additional ad hoc tasks or projects.
  • Adaptability - Works flexibly and adapts to circumstances, proactively responding to changes when necessary.
  • Collaborative - Works collaboratively with stakeholders and colleagues across the organisation.
  • Personal Effectiveness - Deals with challenges and meets targets. Takes responsibility, shows initiative and is organised.
  • Personal Development - Seeks learning opportunities and continuous professional development.
  • Efficient - Ensures resources are used sustainably. For example use of targeted electronic communications to reduce carbon footprint.
Apprenticeship category (sector)
Legal, finance and accounting
Qualification level
3
Equal to A level
Course duration
18 months
Maximum funding
£9,000
Maximum government funding for
apprenticeship training and assessment costs.
Job titles include
  • Finance worker
  • Pensions administrator
  • Workplace pensions administrator

View more information about Pensions administrator (level 3) from the Institute for Apprenticeships and Technical Education.