Skip to main content

Tell us whether you accept cookies

We use cookies to collect information about how you use this service. We use this information to make the service work as well as possible and improve this service.

Set cookie preferences

You've accepted all cookies. You can change your cookie settings at any time.

Find apprenticeship training for your apprentice
  1. Search
  2. Course search results
Apprenticeship training course

Investment operations administrator (level 2)

There are 8 training providers who offer this course. Check if a training provider can deliver this training in the apprentice's work location.

Apprentice's work location

View providers for this course

Information about Investment operations administrator (level 2)

Providing operational and administrative support in investment management teams.

Knowledge, skills and behaviours
View knowledge, skills and behaviours

Knowledge

  • Industry and company understanding: Basic understanding of the purpose and structure of the Financial Services industry, the organisation and its function within the industry, and the role in which they work.
  • Regulatory & compliance: Broad understanding of the purpose and relevance of the Financial Services regulatory framework to their organisation, their own role and within their team. Understands the basic principles of the legal, regulatory and corporate risk/governance frameworks and how these apply to their role. Able to identify emergent risks in the course of own work and that of the team.
  • Products: Understands at a basic level the main types of the securities and investment products supported on behalf of clients, and how their role provides this support.
  • Systems & processes: Understands all systems, tools & processes required to deliver the role outcomes and is aware of the differences between the systems that are internal to the organisation, and those that are connected to external clients, counterparties, platforms or markets.
  • Client Service and Relationships: Knows the principles/tools of excellent client service and company standards required in their role. Able to conduct themselves in a professional manner at all times.

Skills

  • Service delivery: Follows agreed work plans to deliver required outputs to clients & colleagues, using agreed computerised /manual systems and processes. Meets internal standards (e.g. client service, accuracy, and attention to detail); meets required risk, regulatory and governance requirements. For example comparing records from two or more sources; highlighting and reconciling any differences. Prompt investigation and appropriate notification of missing or inaccurate data. Checking that data and client information is compliant with regulatory requirements. Undertaking basic research to support investigative activities and projects.Sorting and routing correspondence to the correct departments. Administration of one element of a process, and/or focusing on a single type of financial product or instrument.
  • Communication: Demonstrates sound written and verbal communication skills with both clients and colleagues.
  • Team working & collaboration: Participates in team activities. Develops awareness of their role within team & impact on others.
  • Ownership & Initiative: Takes ownership for delivery in their area of responsibility. Resolves non- complex issues when they arise, within agreed standards and parameters. Escalates decisions and issues swiftly and appropriately as necessary.
  • Personal development: Able to apply and make sense of new knowledge, skills and competences in a potentially new industry and organisational environment. Follows agreed Development Plans and records their own development; keeps up to date with changes in their role; shows commitment to the job, the team and the organisation.

Behaviours

  • Honesty & Integrity: Truthful, sincere in their actions and does the right thing (even when not the easiest). Handles client information confidentially.
  • Adaptability: Willing to accept changing priorities and work patterns when new jobs need to be done or requirements change. Willing to seek assistance with prioritisation and workload.
  • Enthusiasm: Shows drive and energy in their work, when things are going well and when challenges arise.
Apprenticeship category (sector)
Legal, finance and accounting
Qualification level
2
Equal to GCSE
Course duration
12 months
Maximum funding
£5,000
Maximum government funding for
apprenticeship training and assessment costs.
Job titles include
  • Finance Worker

View more information about Investment operations administrator (level 2) from the Institute for Apprenticeships and Technical Education.