Apprenticeship training course

Dual fuel smart meter installer (level 2)

There are 15 training providers who offer this course. Check if a training provider can deliver this training in the apprentice's work location.

Information about Dual fuel smart meter installer (level 2)

Safely installing, exchanging and maintaining smart meters, explaining to customers how they work and how to use energy more efficiently.

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • Health, safety and environmental legislation and regulations applicable to work in the gas and power industries including fire safety and Safety at Work Act.
  • Regulatory compliance and the recognition of different customer needs including vulnerability as defined by Office of Gas and Electricity Markets (OFGEM) and Retail Energy Code Schedule 16.
  • Gas Industry Unsafe Situations Procedure (IGEM G11).
  • Dynamic risk assessments, associated procedures and documentation.
  • Characteristics of different smart meter categories, associated equipment and communication systems including single phase, multi-rate, single phase off multi-phase and multi-phase (electricity); and low pressure and medium pressure (gas).
  • Installation and commissioning practices and techniques applicable to smart meters, associated equipment and communication systems.
  • Fault-finding, diagnosis and rectification practices and techniques applicable to smart meters, associated equipment and communication systems.
  • Decommissioning practices and techniques applicable to smart meters.
  • Tools, test equipment, ladder and access systems, and personal protective equipment.
  • Gas and electrical testing and assessment procedures needed to establish the condition of the equipment and installation, and the actions needed as a result.
  • Gas and electrical engineering theories and procedures involved in the practical application of installation, exchange, commission, decommission and maintenance of smart meter and associated equipment and communication systems.
  • Electrical and mechanical principles and how they are applied in work processes and procedures to ensure safety of self and others.
  • Fuel poverty, signs and available support. Energy efficiency measures.
  • Unsafe metering equipment, supplies and installations in accordance with both MOCoP and IGEM/G/11 procedures.
  • Signs of tamper, 3rd party interference, illegal extraction and energy theft across all aspects of meters and associated equipment.
  • Low carbon technologies used within domestic dwellings used to provide energy, heating and hot water.
  • The roles of other trades, disciplines and utility service providers associated with metering installation.
  • Sustainability and energy efficiency: green technologies, alternative fuels, energy consumption, energy ratings and how they are calculated.
  • General Data Protection Regulations (GDPR).
  • Principles of equity, diversity and inclusion in the workplace and the impact on their work.
  • Principles of completing work records, maintaining asset details and customer data in accordance with General Data Protection Regulations (GDPR).
  • Verbal communication techniques. Giving and receiving information. Matching style to audience. Barriers in communication and how to overcome them. Sector specific terminology.
  • Common issues, symptoms and warning signs of stress, anxiety and depression, including where to go for help and the resources available.
  • Principles and policies for identifying and responding to customers with fuel poverty issues.
  • Techniques and procedures for carrying out on-going maintenance of smart meters, associated equipment and communication systems.

  Skills

  • Install and exchange smart meters, associated equipment and communication systems.
  • Commission smart meters, associated equipment and communication systems.
  • Carry out ongoing maintenance of smart meters, associated equipment and communication systems.
  • Identify, diagnose and rectify faults in smart meters, associated equipment and communication systems.
  • Decommission smart meters, associated equipment and communication systems.
  • Carry out dynamic risk assessment.
  • Select, use and maintain tools, test equipment, ladder and access systems, and personal protective equipment (PPE).
  • Apply health and safety practices. Identify and report non-compliant conditions or situations.
  • Use digital technology to access job, appliance and customer information.
  • Complete work records, maintain asset details and customer data in accordance with General Data Protection Regulations (GDPR).
  • Advise customers on energy efficiency and how to operate smart meters.
  • Communicate verbally with utility companies and other trades in order to complete tasks.
  • Identify where customers are experiencing issues around fuel poverty, and provide support and assistance through the energy provider or support services.
  • Dispose of defective smart meters or assets, and all waste.

  Behaviours

  • Prioritise health and safety.
  • Take responsibility for work.
  • Committed to continued professional development (CPD) to maintain and enhance competence in own area of practice.
  • Support an equitable, diverse and inclusive culture.
• Apprenticeship category (sector): Construction and the built environment
• Qualification level: 2; Equal to GCSE
• Course duration: 14 months
• Maximum funding: £10,000 ; Maximum government funding for ; apprenticeship training and assessment costs.

View more information about Dual fuel smart meter installer (level 2) from the Institute for Apprenticeships and Technical Education.