Apprenticeship training course

Facilities manager (level 4)

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Information about Facilities manager (level 4)

Making sure that buildings and their services meet the needs of the people that work in them.

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • Health and safety regulations, standards and guidance, relevance to the occupation and responsibilities.
  • Strategies for identifying and managing risk.
  • Regulations and legislation that impact the sector.
  • Current sustainable practices and developments in the sector.
  • Waste management strategies.
  • Principles of facilities project management.
  • Change management principles and techniques.
  • Business continuity planning principles and techniques.
  • Business operation considerations: efficiency, customer satisfaction, competitiveness and ethical issues.
  • Standard operating procedures (SOP).
  • Continuous improvement techniques.
  • Principles of property ownership.
  • Property asset management techniques.
  • Fundamental concepts of building design; the features of building, fabric, structures and components. Sustainability of building design.
  • Building maintenance principles: reactive and planned activities.
  • Finance and budgeting techniques: Cost centres, devolved budgets, budgeting techniques, budget cycles, levels of authority, cost control.
  • Resource management requirements and techniques.
  • Quality assurance procedures and monitoring processes.
  • Leadership and management techniques: Customer relationship management, negotiating, influencing, networking, commercial awareness, conflict management and assertiveness.
  • Organisational objectives, requirements and value; Service Level Agreements (SLAs) and Key performance indicators (KPI’s).
  • Types, quality, and ethical data analysis techniques.
  • Methods of delivering, receiving and using feedback to improve the quality of business products and services.
  • Problem solving, techniques, diagnostics and root cause analysis.
  • The organisational and sector digital toolkits and systems. General Data Protection Regulation (GDPR) and cyber security.
  • Communication techniques: verbal and written.
  • Principles of equity, diversity, and inclusion in the workplace. Unconscious bias.
  • Personal wellbeing and mental health awareness.
  • Continuing professional development: planned and unplanned and recording methods.
  • Research techniques.

  Skills

  • Comply with and manage health and safety procedures in line with regulations, standards, and guidance.
  • Develop and apply hazard and risk identification and risk management systems and culture.
  • Comply with sector regulations and legislation.
  • Develop and apply sustainable practices and developments.
  • Apply and manage waste management strategies.
  • Apply facilities project management techniques.
  • Apply change management techniques.
  • Apply business continuity planning techniques.
  • Apply business operation considerations.
  • Apply and manage standard operating procedures (SOPs).
  • Apply continuous improvement techniques. Make recommendations for improvement.
  • Apply property and asset management techniques.
  • Manage building maintenance activities, for example plans, site inspections or audits
  • Apply techniques in the management of budgets within department financing and budget.
  • Manage resource requirements.
  • Apply quality assurance procedures and monitoring processes.
  • Manage stakeholders. For example, contractors, consultants, suppliers, end users.
  • Manage and comply with organisational objectives, requirements and value including Service Level Agreements (SLAs) and Key performance indicators (KPI’s).
  • Analyse and report different types of data according to its qualities.
  • Use feedback to improve the quality of the business products and services.
  • Apply problem solving techniques, identifying issues. Propose solutions to problems.
  • Monitor, manage and report organisational and sector information technology and digital systems. Comply with General Data Protection Regulation (GDPR) and cyber security.
  • Communicate verbally and in writing with others for example, colleagues, contractors and stakeholders.
  • Apply policies and practices to support equity, diversity and inclusion.
  • Plan and undertake Continued Professional Development (CPD) to meet personal and organisational development. Evaluate CPD outcomes against any plans made.
  • Undertake research.

  Behaviours

  • Takes personal responsibility for and promotes for health, safety and welfare.
  • Act ethically.
  • Promote equity, diversity and inclusivity in the workplace.
  • Take responsibly for the quality of work.
  • Respond and adapt to work demands and situations.
  • Committed to maintaining and enhancing competence of self through Continued Professional Development (CPD).
• Apprenticeship category (sector): Construction and the built environment
• Qualification level: 4; Equal to higher national certificate (HNC)
• Course duration: 24 months
• Maximum funding: £7,000 ; Maximum government funding for ; apprenticeship training and assessment costs.
• Job titles include:
  • Building manager
  • Estates manager
  • Facilities management contract manager
  • Facilities manager
  • Maintenance manager
  • Operations manager
  • Property services manager

View more information about Facilities manager (level 4) from the Institute for Apprenticeships and Technical Education.