Apprenticeship training course

Trade supplier (level 2)

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Information about Trade supplier (level 2)

Ensuring an efficient flow of goods and services between manufacturers and their skilled trade customer base.

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • Knowledge and understanding of the organisation’s: structure, mission, objectives and culture and how the role contributes to its success.
  • Knowledge and understanding of the organisation’s: position in the flow of goods and services, between the manufacturer and the customer,
  • Knowledge and understanding of the organisation’s: position in the external market and the wider sector within which the business operates, including the roles available in relation to their own career aspirations.
  • Knowledge and understanding of the organisation’s: internal policies and procedures, how these relate to the role and interact with legislative obligations.
  • Knowledge and understanding of the organisation’s: vulnerability to situations that pose risk to the brand and/or business reputation
  • specialist trade customer profile of the business: identify specialist customer needs
  • specialist trade customer profile of the business: recognise how to be an effective listener.
  • specialist trade customer profile of the business: recognise the difference between internal and external customers and the relationship between customer satisfaction and organisational performance.
  • trade counter and telesales services: recognise the products, services and language used by trade customers and the technical application of those product and services
  • key principles of warehousing and stock control: the safe movement, storage and stock control of products within the trade supplier environment
  • technologies that are appropriate to the role: benefits and potential limitations of technology in the workplace
  • technologies that are appropriate to the role: different technologies and how they support the operation of the business.
  • legislative responsibilities relating to the business, products and/or services being sold: importance of health, safety and security in a trade supplies environment, and the consequences of not following legal guidelines.
  • personal responsibilities and performance contribute to the success of the team and the business: understand the impact of personal behaviour and actions on the team.
  • personal responsibilities and performance contribute to the success of the team and the business: recognise and comply with organisational standards of presentation and behaviour.

  Skills

  • Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates
  • Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified
  • specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.
  • specialist trade customer profile of the business: delivering customer service that exceeds customer expectations
  • specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner
  • trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
  • trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services
  • trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
  • trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
  • trade counter and telesales services: applying basic merchandising techniques used within the business.
  • trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
  • trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation
  • trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
  • trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.
  • key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.
  • key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.
  • key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles
  • technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
  • technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
  • legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.
  • legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time
  • legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.
  • personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team
  • personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.
  • personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
  • personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.
  • personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.

  Behaviours

  • adopts an approachable and friendly manner, interacting with customers in the style of the business
  • takes an active interest in the range of products and services offered by the
  • works with integrity in an honest and trustworthy manor
  • demonstrates adaptability and flexibility in own performance
  • shows an organised and committed approach, with a positive attitude.
  • takes ownership and responsibility for own performance, is diligent and accurate
  • supports equality and diversity in the workplace
  • uses appropriate Personal Protective Equipment and operates machinery safely and effectively
  • consistently takes into account company environmental and sustainability policies and procedures.
• Apprenticeship category (sector): Sales, marketing and procurement
• Qualification level: 2; Equal to GCSE
• Course duration: 12 months
• Maximum funding: £4,000 ; Maximum government funding for ; apprenticeship training and assessment costs.

View more information about Trade supplier (level 2) from the Institute for Apprenticeships and Technical Education.