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Apprenticeship training course

Optical assistant (level 2)

Helping customers find suitable glasses.

Qualification level
2
Equivalent to GCSE.
Typical duration
12 months
Apprenticeship category
Health and science
Maximum funding
£5,000
Maximum amount government will fund
for apprenticeship training.
Skills
Skills an apprentice will learn
  • S1: Health & Safety: Maintain safe working practices at all times
  • S1: Health & Safety: Identify risks or dangers to self, customers or colleagues
  • S2: Materials of Frames & Lenses: Identify, explain, recommend suitable frame and lens materials based on the customers’ needs and requirements
  • S2: Materials of Frames & Lenses: Clearly explain choices and ensure that health and legal requirements are met
  • S3: Tools & Equipment: Confidently and correctly use and explain appropriately to a customer the wide range of tools and equipment within the optical practice
  • S3: Tools & Equipment: Take measurements, adjust or repair spectacles e.g. facial measuring tools, frame measurement tools, frame adjustment tools and screening equipment
  • S4: Quality & Governance: Work to the appropriate company quality standards and systems
  • S4: Quality & Governance: Accurately keep records
  • S4: Quality & Governance: Enable relevant timely referrals to clinical colleagues to protect the customer the business and self
  • S5: Screening Checks: Clearly explain screening checks, the reasons they are done and how the machinery works
  • S5: Screening Checks: Empathise with customers undergoing screening and be able to communicate reassurance and confidence when needed
  • S6: Customer Interactions, Dispensing, Fitting & Adjustment of Spectacles: Build rapport and trust with the customer and identify their communication preferences, clearly explain and interpret verbal and written prescription specifications and the effects this has on the eye.
  • S6: Customer Interactions, Dispensing, Fitting & Adjustment of Spectacles: To explain to the customer the translation of written prescription to finished product
  • S6: Customer Interactions, Dispensing, Fitting & Adjustment of Spectacles: Use product knowledge and be able to explain how this affects vision and to be able to make recommendations for dispensing of glasses to suit needs and preferences
  • S6: Customer Interactions, Dispensing, Fitting & Adjustment of Spectacles: Identify suitable fitting frames based on facial and prescription requirements pupil distances, vertical heights, pantoscopic angles, frontal bow length to bend, eye size and bridge width
  • S6: Customer Interactions, Dispensing, Fitting & Adjustment of Spectacles: How to use tools and equipment in close proximity to the customer which may make the customer feel uncomfortable
  • S6: Customer Interactions, Dispensing, Fitting & Adjustment of Spectacles: Accurately check vision and take into account how the final fit of the frames can affect someone’s vision
  • S6: Customer Interactions, Dispensing, Fitting & Adjustment of Spectacles: Fit the final product to ensure ongoing comfort and correct vision.
  • S6: Customer Interactions, Dispensing, Fitting & Adjustment of Spectacles: Carry out repairs and adjustments on an ongoing basis

Full information on Optical assistant (level 2) is available from the Institute for Apprenticeships and Technical Education.

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