Leisure duty manager (level 3)
Managing the day to day operation of a leisure facility.
- Qualification level
Equivalent to A level.
- Typical duration
- 18 months
- Apprenticeship category
- Business and administration
- Maximum funding
Maximum amount government will fund
for apprenticeship training.
Skills an apprentice will learn
- Lead and be accountable for the safe day to day running of a multi-functional leisure facility
- Ensure the leisure facility is fully operational and staff and equipment are resourced and ready for customer use performing duties such as managing the setting up and take down of complicated equipment (trampolines and electronic swimming pool hoists) and maintaining the swimming pool (PH and chlorine levels)
- Solve day to day problems to ensure the leisure facilities service standards are met and maintained
- Plan, organise and manage the allocation and rotation of staff into specialist roles such as sports coaching, lifeguarding and reception duties to meet the daily programmed activities
- Build effective team and individual relationships by supporting, motivating, developing and
- Provide staff with open, honest and clear feedback and through decisive leadership during difficult/emergency situations ensure all staff adhere to agreed processes and procedures
- Apply and adapt own leadership style to different situations and people to achieve desired outcome
- Be accountable for the customer experience during shifts including the management of complaints and feedback
- Ensure own and teams communications are delivered in a style and manner that is relevant to various customers such as adults, disabled, ethnic and minority groups
- Manage all customer comments and complaints quickly and effectively, with a clear resolution. Ensuring these are recorded and analysed and put forward suggested recommendations for improvements where necessary to prevent any reoccurrence of problems
- Perform regular audits and evaluations to monitor and review facility compliance with legislation and industry guidance such as fire exit checks, changing room cleanliness and pool water
- Produce clear, informative reports on any incidents, accidents and occurrences in line with policies and procedures
- Ensure resources (materials and equipment) are used efficiently by ensuring correct use in accordance with manufacturer’s instructions
- Lead the team to ensure the promotion of the business brand by effective use of materials and communication
- Produce regular reports for the Leisure Centre/General Manager on measures such as staff issues, customer complaints, events, and incidents and provide suggestions on how to improve the business
- Manage and support budgets, sales targets and financial key performance indicators in own area of responsibility
- Manage internal IT systems to support the effectiveness of the organisation and facility
- Analyse and interpret financial reports, determining actions where appropriate
- Monitor and audit stock control systems
- Produce financial reports in area of responsibility and identify ways to reduce losses and turn around into a profit
Full information on Leisure duty manager (level 3) is available from the Institute for Apprenticeships and Technical Education.
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