Apprenticeship training course

Dental practice manager (level 4)

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Information about Dental practice manager (level 4)

Managing all non-clinical aspects of a dental surgery, leading the practice team and achieving excellent patient care and cost efficiency.

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • Recruitment, selection, contracts
  • Personal/professional development planning (induction and training)
  • Performance management (supervision and appraisal)
  • Equality, diversity, grievance, discipline, whistleblowing
  • Rota management and absence management
  • Establishing high quality patient care/customer service standards
  • Managing the patient journey
  • Managing patient records and databases (updates, recalls, governance)
  • Understanding and knowledge of all roles within dental team
  • Broad understanding of dental diseases
  • Understanding and executing of clinical audits
  • Understanding of dental terminology
  • Size, share, competitor profile
  • Effective strategies for attracting and retaining patients
  • How to represent the practice in the local community
  • General Health and Safety (e.g. facilities, fire)
  • Healthcare Safety (e.g. Infection Control, Waste, Radiation, Medical Emergencies)
  • Information Governance (e.g. confidentiality, information security, data protection, access to records)
  • Establish internal standards (policies & procedures) for high quality care
  • Train the team to meet internal and external standards
  • Implement monitoring systems for continuous improvement e.g. complaints handling, learning from feedback, incidents, complaints
  • Manage claims and monitor compliance with claim requirements
  • Meet the expectations of organisational stakeholders
  • Service delivery and remuneration under the National Health Service
  • Service delivery and remuneration for private delivery of dental care
  • Local / national changes in dental service delivery

  Skills

  • Understanding the role and responsibilities of a manager
  • Communicating the organisations vision and strategy
  • Clarifying & supporting company policies
  • Setting clear goals and expectations
  • Supporting individual personal and professional development
  • Providing mentoring & coaching for individual team members
  • Being able to seek feedback on workplace performance
  • Leading by example
  • Strategic thinking at a local/practice level
  • Setting SMART objectives
  • Planning and delegating work
  • Allocating resources efficiently to meet deliverables and deadlines
  • Monitoring, evaluating and improving individual and team processes
  • Developing advanced IT Skills to meet requirements in role (SOE/R4)
  • Negotiating
  • Presenting internal & external marketing plans and campaigns
  • Presenting and interpreting data for Senior Management
  • Briefing the work team
  • Communicating change

  Behaviours

  • Ability to be business focused and patient/customer centric.
  • Capability for managing budget, practice development and growth
  • Ability to improve data from local knowledge e.g. using practice profiles
  • A caring approach toward patients and colleagues
  • A commitment to striving for the best at all times
  • Ownership and accountability for practice and leads team.
  • Informed decision-making to ensure safety and best practice at all times
  • Impact and influence when working with others
  • An awareness of how to get the best from each individual
  • Integrity and moral leadership
  • Commitment to the General Dental Council Standards for the Dental Team
  • An approach which is fair, equitable and credible
  • Reliability with high standards
  • A commitment to excellent customer service Effective time management and self-management Willingness to help others as required, e.g. on reception
• Apprenticeship category (sector): Business and administration
• Qualification level: 4; Equal to higher national certificate (HNC)
• Course duration: 24 months
• Maximum funding: £9,000 ; Maximum government funding for ; apprenticeship training and assessment costs.

View more information about Dental practice manager (level 4) from the Institute for Apprenticeships and Technical Education.