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Apprenticeship training course

Supply chain practitioner (fast-moving consumer goods (FMCG)) (level 3)

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Information about Supply chain practitioner (fast-moving consumer goods (FMCG)) (level 3)

Organising and coordinating a network of interconnected businesses in the provision of goods and services to the end customer.

Knowledge, skills and behaviours
View knowledge, skills and behaviours

Knowledge

  • Characteristics and processes of the end-to-end fast-moving consumer goods supply chain.
  • Supply chain key performance indicators; inventory, forecast accuracy, plan attainment, customer service, vehicle utilisation, on shelf availability, waste, quality and value.
  • Principles of supply chain efficiency in the fast-moving consumer goods industry.
  • Legislation and policies that influence the supply chain.
  • The characteristics and specific needs of different customer groups, for example, Major Multiples, Wholesalers, Convenience , Value Retailers, Discounters, Ecommerce.
  • Data management systems and tools for the supply chain.
  • The principles of continuous improvement.
  • The principles of commercial and cost efficiencies in supply chain.
  • Types of logistics costs and their components, for example, Transportation costs, Inventory costs, Labour costs, Customer service costs, Storage costs, Administration costs.
  • Problem-solving techniques and the principles of root cause analysis: 5 whys and fishbone analysis.
  • The principles of capacity planning including, rough cut, resource requirement, capacity requirement, warehouse capacity, hauliers, logistics and resources.
  • The principles of strategic and operational decision making.
  • Limits of authority, when to escalate tasks and issues, and to whom.
  • The principles of forecasting.
  • Influences on customer and consumer demand: market trends, competitor activity and seasonality.
  • The use of data to inform decision making.
  • Factors that impact on supply chain planning: capacity, product life, for example, customer requirements - exclusive range or NPD, producing factory location, co- manufacturing, promo cycles, sustainability.
  • The principles of order capture and management.
  • Verbal communication techniques. Giving and receiving information. Matching style to audience. Industry terminology.
  • Written communication techniques. Plain English principles, Supply Chain terminology. Report writing.
  • Impact of the sector on the environment. Efficient use of resources. Recycling, reuse, and safe disposal of waste.
  • Principles of equity, diversity, and inclusion in the workplace.
  • Quality assurance procedures and monitoring processes.
  • Methods of hazard identification and risk management.
  • Documentation: methods and requirements - electronic and paper.
  • Standard operating procedures (SOP). What they are and why they are important. What they need to cover and why.
  • Team working principles: personality types, roles within teams, organisational hierarchies.
  • Planning and prioritising techniques.
  • Information technology and digital: digital interfaces, email, Management Information Systems (MIS), spreadsheets, presentation, word processing, virtual communication, learning platforms, work collaboration platforms. General Data Protection Regulation (GDPR). Cyber security.
  • Capacity planning techniques.
  • Customer needs: satisfaction considerations, lead times, service levels.
  • Awareness of health and safety regulations, standards, and guidance and impact on role. Control of Substances Hazardous to Health (CoSHH). Fire safety. Hazards and risks. Health and Safety at Work Act. Isolation and emergency stop procedures. Manual handling. Personal Protective Equipment (PPE). Safety equipment: guards, signage, fire extinguishers. Safety signage. Situational awareness. Slips, trips, and falls. Working in confined spaces. Working at height.

Skills

  • Manage the flow of fast-moving consumer goods products or services based on evolving and changing information.
  • Use standard operating procedures.
  • Support customers with supply chain enquiries.
  • Use IT systems for the supply chain; Company and customer systems. Applies cyber security and GDPR regulations and policies.
  • Use continuous improvement techniques in the fast-moving consumer goods supply chain.
  • Lead and participate in problem solving activities: 5 whys, fishbone analysis.
  • Use capacity planning to inform fast-moving consumer goods supply chain processes.
  • Apply team working principles.
  • Escalate issues and tasks.
  • Analyse data against supply chain key performance indicators to identify trends and themes that affect the fast-moving consumer goods supply chain.
  • Plan and adhere to customer lead times.
  • Use data analysis outcomes to inform decision making in the supply chain function.
  • Develop and implement a supply plan, for example, supply planning, production planning, demand planning, operations planning - logistics, commercial planning.
  • Use order management tools to capture customer orders.
  • Communicate with others verbally for example, colleagues and stakeholders.
  • Communicate in writing with others for example, internal and external customers, colleagues, and managers.
  • Comply with health and safety legislation, regulations, standards, and guidance.
  • Follow equity, diversity, and inclusion principles.
  • Apply quality assurance procedures.
  • Identify and document hazards and risks in the workplace. Apply control measures.
  • Record or enter information - paper based or electronic; risk assessments, handover documents, work sheets, checklists, and any legal reporting requirements.
  • Comply with sustainability principles and regulations including efficient use of resources, recycling, reuse and safe disposal of waste.
  • Identify, organise and use resources, including team members, to plan and complete tasks, with consideration for cost and quality.

Behaviours

  • Consider the impact on the environment when using resources and carrying out work.
  • Prioritise health and safety.
  • Contributes to equity, diversity, and inclusivity in the workplace.
  • Respond and adapt to work demands and situations.
  • Collaborate within teams, across disciplines and with internal and external stakeholders.
Apprenticeship category (sector)
Transport and logistics
Qualification level
3
Equal to A level
Course duration
30 months
Maximum funding
£15,000
Maximum government funding for
apprenticeship training and assessment costs.
Job titles include
  • supply demand planner
  • logistics specialist

View more information about Supply chain practitioner (fast-moving consumer goods (FMCG)) (level 3) from the Institute for Apprenticeships and Technical Education.