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Apprenticeship

Senior insurance professional (level 6)

There are 12 training providers who offer this course. Check if a training provider can deliver this training in the learner's work location.

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Information about Senior insurance professional (level 6)

Provide expert insurance guidance and management to support clients

Knowledge, skills and behaviours
View knowledge, skills and behaviours

Knowledge

  • The principles of insurance, and features and benefits of insurance products and services relevant to their organisation and specialism.
  • The financial services legal and regulatory framework, and the ethical principles underpinning them, for example the Financial Conduct Authority (FCA) and Prudential Regulation Authority (PRA) frameworks, The Insurance Act – Good faith and Fair representation.
  • The wider commercial landscape and changes within it, competitor strategy, and market and economic drivers within the insurance industry, for example political, environmental, social, technological, legal and environmental (PESTLE) factors, such as international sanctions legislation for insurance brokers working across different countries.
  • Approaches to assessing, managing, and mitigating legal and regulatory change in insurance.
  • Principles of risk and risk management, including evaluating responses to risk, mitigating risk, and transfer of risk within the insurance business, for example fraud, non-compliance or breach of regulations, underinsurance, financial loss or customer detriment.
  • The impact of insurance market practices on organisational processes and procedures relevant to their role, and how this affects delivery of the operational and strategic objectives of their organisation.
  • Techniques for gathering market intelligence and conducting research to build and retain competitive advantage for their organisation.
  • Sources of data and how to analyse, evaluate and identify trends and patterns, for example, profitability, customer retention and opportunities for business growth, or modelling the potential impact of catastrophic events.
  • Structured and evidence-based approaches to resolving complex, non-routine insurance and business problems, for example, completion of a complex placement, methods of investigating a claim to determine liability in a multi-vehicle accident.
  • Communication skills and methods, and the importance of adapting communication style to facilitate understanding for the intended audience, including vulnerable customers.
  • Negotiation and influencing techniques, for example rapport building, business storytelling.
  • Strategic planning techniques, and approaches to leading and delivering insurance and business activities.
  • Approaches to building and managing internal and external relationships that enable the delivery of business activities.
  • Key risks and opportunities to the insurance industry, and methods for managing these, including environmental, social, and governance (ESG) factors, and emerging sustainable practices within insurance products and working practices.
  • Digital tools relevant to the role and specialism and how to use them in line with cyber security protocols and procedures for working safely and securely with digital systems, processes, and data, and the implications of non-compliance, for example AI analytics, generative AI, modelling, telematics, portals, online placements, products, pricing, predictive analytics, claims processing automation, customer segmentation, underwriting enhancement.
  • Equity, diversity, and inclusion policies in the workplace, and their impact on the organisation and the team.

Skills

  • Apply legal, regulatory, and insurance principles, knowledge of the market structure and its processes, and procedures and documentation relevant to their role.
  • Lead insurance and or business activities, for example, managing high value contracts, insurance litigation, policy drafting and revision to achieve defined key performance indicators or measures of success.
  • Identify and resolve complex or non-routine insurance or business problems using a structured and evidence-based approach, for example, marine and energy liabilities, risks and impact of underinsurance.
  • Identify, manage, and mitigate exposures to risk and non-compliance by applying risk management strategies relevant to their area of business, for example, fraud, non-compliance or breach of regulations, underinsurance, financial loss or customer detriment.
  • Respond to changes in the insurance market and inform others where it may impact their own business area.
  • Lead or contribute to the development of strategic and operational plans and business objectives relevant to their role.
  • Identify and contribute to the implementation of potential improvements to current products, processes, and procedures to benefit stakeholders and business outcomes, for example, using competitor analysis to identify new products and services that can improve client retention.
  • Identify and analyse stakeholders’ insurance or business needs and recommend appropriate solutions, for example, to determine the most appropriate commercial insurance product for a corporation and its assets.
  • Communicate information through different methods, adapting style according to audience needs and requirements, for example making complex modelling information easy to understand for different stakeholders.
  • Build networks with relevant internal or external stakeholders at peer and leadership levels to help deliver positive business outcomes relevant to their role.
  • Use negotiation and influencing techniques to manage difficult situations and deliver positive insurance or business outcomes for the organisation, for example, when negotiating liability in a multi-party accident.
  • Quality assure the work of colleagues, providing feedback and supporting the wider development and knowledge of the team.
  • Use systems, digital tools and processes, to facilitate the analysis and interpretation of insurance-focused data relevant to their role.
  • Apply cyber security protocols and procedures to minimise risks to data security and integrity.
  • Apply policies to support and promote the delivery of equity, diversity, and inclusion in the workplace, and monitor their impact on insurance activities and the wider team.

Behaviours

  • Displays a growth mindset and identifies learning opportunities and continuous professional development for self and the wider team.
  • Adopts an inquisitive and questioning approach when seeking to improve current processes and practices within their organisation.
  • Works flexibly and adapts to changing circumstances.
  • Calm, rational and professional under pressure, and resolves challenging situations when they arise.
  • Acts professionally, ethically, and with integrity.
Training category (sector)
Legal, finance and accounting
Training level
6
Equal to degree
Course duration
36 months
Maximum funding
£26,000
Maximum government funding for
apprenticeship training and assessment costs.
Job titles include
  • Claims manager
  • Client manager
  • Insurance product and pricing specialist
  • Loss assessor
  • Reinsurance manager
  • Reinsurance specialist
  • Senior (re)insurance broker
  • Senior (re)insurance underwriter
  • Senior risk analyst
  • Senior risk manager
  • Senior technical claims handler
  • Underwriting manager

View more information about Senior insurance professional (level 6) from Skills England.