Apprenticeship training course

Network engineer (level 4)

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Information about Network engineer (level 4)

Designing, installing, maintaining and supporting communication networks within an organisation or between organisations.

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • the causes and consequences of network and IT infrastructure failures
  • the architecture of typical IT systems, including hardware, OS, server, virtualisation, voice, cloud and applications
  • the techniques for systems performance and optimisation
  • diagnostic techniques and tools to interrogate and gather information regarding systems performance
  • organizational procedures to deal with recording information effectively and in line with protocols
  • Service Level Agreements (SLAs) and their application to delivering network engineering activities in line with contractual obligations and customer service
  • their role in Business Continuity and Disaster Recovery
  • the purposes and uses of ports and protocols
  • devices, applications, protocols and services at their appropriate OSI and, or, TCP or IP layers
  • the concepts and characteristics of routing and switching
  • the characteristics of network topologies, types and technologies
  • wireless technologies and configurations
  • cloud concepts and their purposes
  • functions of network services
  • the different types of network maintenance
  • how current legislation relates to or impacts occupation
  • troubleshooting methodologies for network and IT infrastructure
  • how to integrate a server into a network
  • the types of security threats to networks and IT infrastructure assets
  • how to use tools to automate network tasks
  • approaches to change management

  Skills

  • apply the appropriate tools and techniques when securely operating and testing networks
  • install and configure the elements required to maintain and manage a secure network
  • implement techniques to monitor and record systems performance in line with defined specifications
  • maintain security and performance of the system against known and standard threats
  • apply the appropriate tools and techniques to identify systems performance issues
  • apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
  • communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
  • upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
  • record task details whether face-to-face, remote or in writing in line with ogranisational requirements
  • interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
  • monitor, identify and implement required maintenance procedures
  • implement techniques to optimise systems performance in line with defined specifications
  • organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
  • explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
  • operate securely and apply the appropriate process, policies and legislation within their business responsibilities
  • communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
  • apply the appropriate level of responsibility when planning and prioritising work tasks
  • apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
  • ensure compliance of network engineering outputs with change management processes
  • select the appropriate tools and comply with organisation policies and processes when upgrading systems

  Behaviours

  • work independently and demonstrate initiative being resourceful when faced with a problem and taking responsibility for solving problems within their own remit
  • work securely within the business
  • work within the goals, vision and values of the organisation
  • take a wider view of the strategic objectives of the tasks or projects they are working on including the implications for accessibility by users and diversity
  • works to meet or exceed customers’ requirements and expectations
  • Identifies issues quickly, investigates and solves complex problems and applies appropriate solutions. Ensures the true root cause of any problem is found and a solution is identified which prevents recurrence
  • Committed to continued professional development in order to ensure growth in professional skill and knowledge
  • Work effectively under pressure showing resilience
• Apprenticeship category (sector): Digital
• Qualification level: 4; Equal to higher national certificate (HNC)
• Course duration: 24 months
• Maximum funding: £17,000 ; Maximum government funding for ; apprenticeship training and assessment costs.
• Job titles include:
  • Network Engineer
  • Systems Engineer
  • Network Administrator
  • Network Architect
  • Desk based Engineer
  • Field based Engineer
  • Infrastructure Engineer
  • Dynamic Network Engineer

View more information about Network engineer (level 4) from the Institute for Apprenticeships and Technical Education.