Apprenticeship training course

Building services engineering service and maintenance engineer (level 3)

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Information about Building services engineering service and maintenance engineer (level 3)

Maintenance and repair of building services, such as: ventilation, heating, and water supply.

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • Regulations and legislation that impact the sector and its safe operation.
  • Company policy and procedure that impact the sector.
  • Individual and organisational consequences for non-compliance to regulations and legislation.
  • Principles of risk assessments, for example hierarchy of risk.
  • Methods of hazard identification and risk management.
  • Control measure application and method statements.
  • industry related procedures, processes, standards, specification, and codes of practice.
  • Principles of project management.
  • Principles of planning work programmes.
  • Scientific principles underpinning building services engineering including measurement, force and pressure, heat and power, materials, and electricity.
  • Sustainability principles and techniques.
  • Environmental and sustainability regulations, legislation, standards, and guidance.
  • Waste management techniques including recycling, reuse, and safe disposal of waste.
  • Principles and techniques of efficient use of resources, for example, materials, time, and cost.
  • Preparation requirements for starting work including setting out.
  • Principles of selection, use, securing and storing of hand and power tools, equipment, and components.
  • Factors that delay the completion of planned work.
  • Reasons for, and techniques in, amending or replanning of work.
  • Design, layout, and operating principles of the installation of systems.
  • Principles and practices of pre-commissioning building service engineering systems.
  • Principles, practices, and standard operating procedures of testing and commissioning building service engineering systems.
  • Principles, practices, and standard operating procedures of decommissioning building service engineering systems.
  • Materials, equipment, technologies, and processes used to complete planned maintenance activities on building services engineering systems.
  • Materials, equipment, technologies, and processes used to complete reactive maintenance activities on building services engineering systems.
  • Principles of isolating building services engineering systems.
  • Principles and practices of identification, diagnosis and resolution of faults in building service engineering systems.
  • Methodology for replacement of components.
  • Handover techniques and processes.
  • Principles of safe working with gas in systems and components.
  • Principles of safe working with electricity in systems and components.
  • Principles of safe working with oil in building service engineering systems and components.
  • Principles of safe working with hot and cold water in systems and components.
  • Principles of safe working with heating, ventilation, and air conditioning (HVAC) systems and components.
  • Limits of competence on safe working with gas, electricity, HVAC, water, and oil.
  • Principles of mechanical sustainable energy systems for example, carbon reduction, solar, rainwater and heat recovery.
  • Principles and procedures for using information technology and digital systems to monitor and manage the operation of plant and equipment.
  • Principles and techniques of building management systems set points, time schedules and temperatures.
  • Types of documentation that a service and maintenance engineer may encounter and use.
  • Methods of interpreting and extracting relevant information such as manufacturer's instructions, drawings, plans, specifications, or previous reports.
  • Written communication techniques.
  • Spoken communication techniques. Giving and receiving information. Matching style to audience. Barriers in communication and how to overcome them.
  • Principles of providing internal feedback to improve the quality of business products and services.
  • Principles of equity, diversity, and inclusion in the workplace.
  • When to escalate tasks and issues, and to whom.
  • Principles and practices of repairing components.

  Skills

  • Apply safe working practices and comply with safe working methods, including highlighting control method application and safe systems of work.
  • Comply with current company policies and procedures.
  • Undertake dynamic risk assessment to identify and manage a safe working environment.
  • Produce a risk assessment.
  • Produce a method statement.
  • Plan work activities.
  • Apply sustainable principles and techniques.
  • Comply with environmental and sustainability regulations, standards, and guidance.
  • Follow organisational and site procedures for waste management across the site.
  • Plan, organise, and carry out tasks in a way that utilises resources, for example cost, quality, safety, security, and environmental impact.
  • Plan, organise, prepare, and secure area of work for setting out and work activities.
  • Minimise delays to planned work.
  • Amend and replan work activities.
  • Prepare and maintain work areas to ensure safe access and egress for self and others.
  • Select, use, secure and store hand and power tools, equipment, and components.
  • Interpret information from sources such as manufacturer's instructions, drawings, plans, specifications, or previous reports.
  • Carry out testing and commissioning of a building services engineering system.
  • Carry out decommission of a building services engineering system.
  • Undertake planned maintenance activities to building services engineering systems.
  • Undertake reactive maintenance activities to building services engineering systems.
  • Isolate building service engineering systems.
  • Identify and diagnose faults and outline solutions for resolution.
  • Replace components.
  • Communicate options in writing for repairs, replacements or improvements including the impact of cost, and timescales in writing.
  • Handover completed maintenance activities.
  • Use information technology and digital systems to monitor and manage the operation of plant and equipment.
  • Record or enter information - paper based or electronic.
  • Provide internal feedback.
  • Communicate verbally with internal and external stakeholders using sector specific terminology.
  • Follow equity, diversity, and inclusion principles and policy.
  • Refer problems outside of own responsibility or authority to the relevant person.
  • Identify, carry out and record industry related continuing professional development (CPD) activities.
  • Repair components.

  Behaviours

  • Promotes safe working.
  • Supports equity, diversity, and inclusivity workplace culture.
  • Takes personal responsibility for sustainable outcomes.
  • Takes ownership of work, performance, and training, committing continued professional development (CPD).
  • Adapt to new and changing situations with stakeholders.
  • Collaborate with customers, other trades and the whole team.
• Apprenticeship category (sector): Construction and the built environment
• Qualification level: 3; Equal to A level
• Course duration: 48 months
• Maximum funding: £18,000 ; Maximum government funding for ; apprenticeship training and assessment costs.
• Job titles include:
  • Building services maintenance engineer
  • Maintenance engineer
  • Service and maintenance engineer

View more information about Building services engineering service and maintenance engineer (level 3) from the Institute for Apprenticeships and Technical Education.