Apprenticeship training course

Passenger transport driver - bus and coach or tram (level 2)

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Information about Passenger transport driver - bus and coach or tram (level 2)

Driving buses, coaches or trams, making sure customers get where they're going safely and on time.

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • Associated regulations and legislation that impact the sector and its safe operation.
  • Associated company policy and procedure that impact the sector and its safe operation.
  • Methods to ensure safe working, risk assessments, method statements and safe systems of work.
  • Company standards for health and safety and vehicle cleanliness and the processes for maintaining standards throughout the service.
  • Funding and financing arrangements of undertakings and the range of services available. For example, regulated service, private hire, charter hire and fare collection.
  • Customer's needs, rights and expectations.
  • Vehicle types, features, systems, equipment and new and evolving technologies.
  • Route hazards, and the different conditions and restrictions that may occur when driving.
  • Vehicle signage and legal lettering and where and why it should be displayed.
  • Principles of pre-service vehicle checks, tests and preparation.
  • Techniques to locate and access the vehicle.
  • The responsibilities and actions required of the driver to ensure delays are minimised.
  • Principles and techniques of defensive driving.
  • Principles and techniques for driving efficiently to maximise sustainability, environmental and economic benefits.
  • Destination displays: how to use them and impact on customers, drivers and operator.
  • Principles of and considerations for managing incidents and emergencies.
  • Principles and considerations for managing conflict and inappropriate behaviours.
  • Route planning: sourcing and interpreting information, timing, customer onboard services
  • Procedures for making scheduled stops.
  • Principles of collecting and protecting revenues.
  • Principles for monitoring and responding to instrumentation, signals and instructions.
  • Principles of assisting customers embark and disembark the vehicle.
  • End of duty process for signing off the vehicle, securing and immobilising.
  • Company's depot procedures for vehicle cleaning, washing and replenishing levels.
  • End of service reporting requirements.
  • The organisation's customer charter and company standards of customer service.
  • Data terms, types, and sources. For example: tachographs, data recording, ticketing equipment, contact technology.
  • Verbal and written communication techniques.
  • Principles of communicating with customers, using automated, verbal or other methods regarding delays and interruptions to the service and timing.
  • Principles of diagnosing vehicle faults and failures and rectifying issues within limits of own authority.
  • Principles and techniques for preparing and submit documents, reports and logs containing performance, incident and technical information.
  • Principles of safeguard lost property.
  • Principles of driving a bus or coach.
  • Associated regulations and legislation that impact the sector and its safe operation.
  • Associated company policy and procedure that impact the sector and its safe operation.
  • Methods to ensure safe working, risk assessments, method statements and safe systems of work.
  • Company standards for health and safety and vehicle cleanliness and the processes for maintaining standards throughout the service.
  • Funding and financing arrangements of undertakings and the range of services available. For example, regulated service, private hire, charter hire and fare collection.
  • Customer's needs, rights and expectations.
  • Vehicle types, features, systems, equipment and new and evolving technologies.
  • Route hazards, and the different conditions and restrictions that may occur when driving.
  • Vehicle signage and legal lettering and where and why it should be displayed.
  • Principles of pre-service vehicle checks, tests and preparation.
  • Techniques to locate and access the vehicle.
  • The responsibilities and actions required of the driver to ensure delays are minimised.
  • Principles and techniques of defensive driving.
  • Principles and techniques for driving efficiently to maximise sustainability, environmental and economic benefits.
  • Destination displays: how to use them and impact on customers, drivers and operator.
  • Principles of and considerations for managing incidents and emergencies.
  • Principles and considerations for managing conflict and inappropriate behaviours.
  • Route planning: sourcing and interpreting information, timing, customer onboard services
  • Procedures for making scheduled stops.
  • Principles of collecting and protecting revenues.
  • Principles for monitoring and responding to instrumentation, signals and instructions.
  • Principles of assisting customers embark and disembark the vehicle.
  • End of duty process for signing off the vehicle, securing and immobilising.
  • Company's depot procedures for vehicle cleaning, washing and replenishing levels.
  • End of service reporting requirements.
  • The organisation's customer charter and company standards of customer service.
  • Data terms, types, and sources. For example: tachographs, data recording, ticketing equipment, contact technology.
  • Verbal and written communication techniques.
  • Principles of communicating with customers, using automated, verbal or other methods regarding delays and interruptions to the service and timing.
  • Principles of diagnosing vehicle faults and failures and rectifying issues within limits of own authority.
  • Principles and techniques for preparing and submit documents, reports and logs containing performance, incident and technical information.
  • Principles of safeguard lost property.
  • Principles of driving a tram.

  Skills

  • Apply safe working practices and comply with current passenger carrying vehicles (PCV) driving regulations and legislation.
  • Comply with current company policies and procedures.
  • Locate and access the vehicle.
  • Conduct pre-service route planning.
  • Pre-service vehicle checks, tests and documentation.
  • Check and maintain cleanliness of the vehicle.
  • Drive the vehicle applying defensive driving techniques, with consideration of efficiency for sustainability, environmental and economic factors.
  • Follow procedures to maximise punctuality of service.
  • Communicate with customers using automated, verbal or other methods regarding delays and interruptions to the service and timing.
  • Uses destination displays and signage.
  • Communicates with colleagues, internal and external stakeholders to supports the general operation of services.
  • Provide assistance for customers to safely embark and disembark the vehicle
  • Manage customer queries and complaints.
  • Make scheduled stops on route.
  • Monitor and respond to instrumentation, signals and instructions.
  • Identify and diagnose vehicle faults and failures to rectify issues within limits of own authority.
  • Prepare and submit documents, reports and logs containing performance, incident and technical information.
  • Changeover the vehicle or take a vehicle out of service.
  • Pass the responsibility to the control of others.
  • Record task information (text or data) - paper based or electronic.
  • Identify, carry out and record industry related continuing professional development (CPD) activities.
  • Drive a bus or coach
  • Apply safe working practices and comply with current passenger carrying vehicles (PCV) driving regulations and legislation.
  • Comply with current company policies and procedures.
  • Locate and access the vehicle.
  • Conduct pre-service route planning.
  • Pre-service vehicle checks, tests and documentation.
  • Check and maintain cleanliness of the vehicle.
  • Drive the vehicle applying defensive driving techniques, with consideration of efficiency for sustainability, environmental and economic factors.
  • Follow procedures to maximise punctuality of service.
  • Communicate with customers using automated, verbal or other methods regarding delays and interruptions to the service and timing.
  • Uses destination displays and signage.
  • Communicates with colleagues, internal and external stakeholders to supports the general operation of services.
  • Provide assistance for customers to safely embark and disembark the vehicle
  • Manage customer queries and complaints.
  • Make scheduled stops on route.
  • Monitor and respond to instrumentation, signals and instructions.
  • Identify and diagnose vehicle faults and failures to rectify issues within limits of own authority.
  • Prepare and submit documents, reports and logs containing performance, incident and technical information.
  • Changeover the vehicle or take a vehicle out of service.
  • Pass the responsibility to the control of others.
  • Record task information (text or data) - paper based or electronic.
  • Identify, carry out and record industry related continuing professional development (CPD) activities.
  • Drive a tram.

  Behaviours

  • Prioritise health, safety and wellbeing.
  • Considers the environment and sustainability.
  • Contributes to equity, diversity, and inclusivity in the workplace.
  • Team-focus to meet work goals.
  • Prioritise customer needs.
  • Takes ownership of work, performance, and training, committing to organisational and self-improvement.
  • Prioritise health, safety and wellbeing.
  • Considers the environment and sustainability.
  • Contributes to equity, diversity, and inclusivity in the workplace.
  • Team-focus to meet work goals.
  • Prioritise customer needs.
  • Takes ownership of work, performance, and training, committing to organisational and self-improvement.
• Apprenticeship category (sector): Transport and logistics
• Qualification level: 2; Equal to GCSE
• Course duration: 12 months
• Maximum funding: £6,000 ; Maximum government funding for ; apprenticeship training and assessment costs.
• Job titles include:
  • Bus driver
  • Coach driver
  • Tram driver

View more information about Passenger transport driver - bus and coach or tram (level 2) from the Institute for Apprenticeships and Technical Education.