Apprenticeship training course

Business analyst (level 4)

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Information about Business analyst (level 4)

Working with organisations to improve their information systems.

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • The definition of Business Analysis and the range of activities that constitute it
  • The value of Business Analysis in enabling business improvement and delivering IT system changes
  • The role of the Business Analyst, and its relationship with other roles on a business change initiative, including those with system development responsibility
  • Business change and system development life cycles, including the use of appropriate methodologies and the impact of organisational culture and context
  • The principles, features and differences of waterfall and agile methodologies for project delivery and software development
  • The importance of effective communication and engagement with a range of stakeholders in relation to Business Analysis assignments
  • The purpose and value of quality assurance techniques
  • Approaches to conducting internal and external environmental analysis of an industry domain
  • The advantages and disadvantages of a range of investigative techniques
  • The purpose of process modelling and the importance of an organisational view of business processes
  • Different approaches to document business processes including when it is most appropriate to use each
  • Techniques to elicit requirements, including when it is most appropriate to use each
  • The importance of eliciting requirements rather than gathering solution descriptions
  • Approaches to categorise, validate and prioritise requirements
  • The importance of requirements management including change control
  • A broad range of non-functional requirement areas and the importance of including these within requirements engineering
  • The importance of considering user experience, accessibility and usability requirements in the design of digital solutions
  • The value of data to an organisation, and how data needs are considered in business improvement
  • The purpose and activities of the gap analysis process
  • The role of the business analyst in facilitating business acceptance of changes
  • The different phases of testing of business and system changes
  • The importance and the principles of engaging internal and external stakeholders
  • Techniques to support the identification and analysis of internal and external stakeholders
  • The purpose and importance of business change impact assessment
  • The concepts of benefits realisation and management
  • Legislation and industry standards relevant to the organisation and sector
  • Data protection regulations and the importance of managing information and data in linewith legislation and organisational policies
  • Technology and industry trends across the digital sector, and the opportunities thesebring for business improvement and IT solutions

  Skills

  • Apply appropriate approaches to scope, plan and perform Business Analysis
  • Communicate effectively in a variety of situations with a range of stakeholders
  • Apply a range of structured investigation techniques to a business situation
  • Produce an outline definition of a business situation using an appropriate technique
  • Apply appropriate techniques to identify problems and opportunities within a business situation
  • Support the identification and presentation of proposed actions to stakeholders in order to gain agreement for further analysis activity
  • Apply appropriate techniques to analyse and document options and recommendations for change
  • Elicit process information from stakeholders
  • Model business processes using relevant techniques, standards, notation and software tools
  • Analyse business process models to identify opportunities for improvement
  • Produce models of redesigned business processes
  • Elicit requirements from stakeholders to identify business and user needs
  • Document clear functional and non-functional requirements in line with local standards
  • Analyse documented requirements to remove duplication, conflict and overlap
  • Prioritise requirements using an appropriate prioritisation approach
  • Validate requirements with stakeholders
  • Support the establishment of requirements traceability
  • Elicit business data needs from relevant sources
  • Support the development of simple data models using relevant techniques, standards, notation and software tools
  • Document current business situations to enable gap analysis and decision making
  • Support the development of models of future state business situations
  • Identify key differences between current and future business situations
  • Identify actions required to move from the current to future business situation
  • Define acceptance criteria for business and system changes
  • Support business acceptance of business and system changes
  • Apply relevant techniques to research and identify stakeholders
  • Analyse and document stakeholders' areas of interest and influence
  • Support the development of cost/benefit analysis for proposed business changes
  • Evaluate and document the key impacts on people, process, organisation, technology and information
  • Present information in a manner appropriate to the audience

  Behaviours

  • Act logically, analytically and objectively in a range of situations
  • Apply creative thinking when problem solving
  • Work independently and collaboratively
  • Use own initiative and take responsibility appropriate to the role of Business Analyst
  • Take a thorough and organised approach and plan analysis activities in line with business priorities
  • Build and maintain positive working relationships with a range of people
  • Use a range of methods of communication appropriate to the situation
  • Maintain a productive, professional and secure working environment
  • Aware of the wider business environment and own contribution to business objectives
  • Be comfortable and confident interacting with people from technical and non-technical backgrounds
  • Tailor manner of presentation to be appropriate to the audience
  • Work flexibly and effectively as part of a multidisciplinary team throughout the fulllifecycle
  • Demonstrate commitment to continuous professional development in relation toBusiness Analysis and the digital sector
• Apprenticeship category (sector): Digital
• Qualification level: 4; Equal to higher national certificate (HNC)
• Course duration: 18 months
• Maximum funding: £18,000 ; Maximum government funding for ; apprenticeship training and assessment costs.

View more information about Business analyst (level 4) from the Institute for Apprenticeships and Technical Education.