Apprenticeship training course

Facilities management supervisor (level 3)

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Information about Facilities management supervisor (level 3)

Managing the working environment for an organisation's employees and services within industrial and commercial buildings.

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • Characteristics and features of facilities management: hard, soft, total or integrated, personnel.
  • Awareness of health and safety regulations and codes of practice, relevance to the occupation and the own responsibilities. Health and Safety at Work Act. Control of Substances Hazardous to Health (COSHH). Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR). Business continuity plans (BCP). Building regulations. Life support systems. L8 water hygiene. Manual handling. Personal Protective Equipment (PPE). Working at height. Working in confined spaces. Isolation and emergency stop procedures. Emergency evacuation procedures. Slips, trips and falls.
  • Methods and policies to promote safe working; risk assessments, method statements and safe systems of work.
  • Manufacturer's instructions; facilities management environment tools and equipment: for example, plant, machinery, electrical equipment, manual maintenance tools.
  • Sustainability legislation and regulations: current and developing sustainable principles, practices and techniques.
  • Sustainable procurement methods and practices: and use of resources, equipment and supplies.
  • Principles of leadership: supervisory, teamwork, and coaching techniques.
  • Scope and limits of authority within own role and knowing when to escalate issues and to whom.
  • Awareness of issues and common symptoms and warning signs of stress, anxiety and depression, plus where to go for help and the resources available.
  • Legislative guidance relating to equity, diversity and inclusivity in the workplace.
  • Principles of contract management including prioritisation and issue resolution.
  • Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) their purpose and value in a facilities management environment.
  • Stakeholder management and relationship building: internal and external, clients, customers, colleagues and building users.
  • Principles of financial management in a facilities environment including, annual budgets and cost centre management.
  • Written and digital communication techniques. Plain English principles. Facilities terminology. Report writing.
  • Principles and techniques of continuous improvement, for example lean, 6-sigma, KAIZEN.
  • Verbal communication techniques. Giving and receiving information. Matching style to audience. Barriers in communication and how to overcome them. Facilities terminology.
  • Problem solving techniques for example diagnostics, root cause analysis DMAIC (Define, Measure, Analyse, Improve, Control), PDCA (Plan Do Check Act).

  Skills

  • Supervise the facilities management function.
  • Comply with health and safety regulations, building regulations, codes of practice and organisational policies and procedures.
  • Comply with risk assessments, method statements and safe systems of work and apply control measures.
  • Supervise others when using facilities management environment tools and equipment for example, plant, machinery, electrical equipment, manual tools.
  • Apply sustainable processes and practices, monitoring and solving sustainability problems which impact climate change in the facilities management function within their organisation.
  • Use resources to complete tasks, with consideration for cost, quality, safety, security and environmental impact.
  • Lead a team of facilities personnel.
  • Apply problem solving techniques to create solutions to complex problems within limits of authority within own role and consult line management.
  • Plan, prioritise and delegate tasks to the facilities team for completion.
  • Use information and digital technology to analyse data to monitor performance.
  • Create, maintain and enhance collaborative working relationships with internal and external stakeholders.
  • Communicate verbally with internal and external stakeholders Give and receive information. Matching style to audience. Recognising barriers in communication and how to overcome them. Facilities terminology.
  • Investigate queries to find underlying cause and identify potential solutions.
  • Apply financial management principles in department budget spending.
  • Apply continuous improvement techniques to devise potential solutions.
  • Communicate with internal and external stakeholders using sector specific terminology through written means.

  Behaviours

  • Take responsibility for own actions and for the actions of those under their supervision or direction to promote safety.
  • Considers the environment and sustainability.
  • Act ethically.
  • Promote an inclusive workplace for example respectful of different views.
  • Adapt to new and changing situations with clients and customers.
  • Committed to continued professional development (CPD) to maintain and enhance competence in their own area of practice and supports others' professional development.
• Apprenticeship category (sector): Construction and the built environment
• Qualification level: 3; Equal to A level
• Course duration: 18 months
• Maximum funding: £5,000 ; Maximum government funding for ; apprenticeship training and assessment costs.
• Job titles include:
  • Facilities management coordinator
  • Facilities management supervisor
  • Facilities management team leader

View more information about Facilities management supervisor (level 3) from the Institute for Apprenticeships and Technical Education.