Apprenticeship training course

Road transport engineering manager (level 4)

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Information about Road transport engineering manager (level 4)

Managing the road transport engineering department of a bus, coach or commercial vehicle operator.

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • The requirements in the management of current statutory and company Health and Safety regulations, industry regulations, as appropriate to the organisation, for Passenger Carrying Vehicles (PCV),International Carriage of Dangerous Goods by Road (ADR), or other specialist relevant operations, Driver and Vehicle Standards Agency (DVSA), Traffic Commissioner and Operators Licence requirement and how these are met in their own organisation
  • The requirements and procedures to gain and maintain a Transport Manager’s Certificate of Professional Competence
  • How to prepare and manage an engineering department budget and how to plan staffing levels and control costs and resources whilst maintaining performance and customer service and ensuring all data is accurately recorded
  • Current and emerging engineering standards, principles and procedures within own organisation and the wider industry sector
  • Methods to manage an engineering team to maximise efficiency, effectiveness and motivation, including procedures to monitor and address staff performance and facilitate learning and development in line with legal and organisational requirements
  • Practices that minimise the impact of vehicle maintenance and workshop activities on the environment
  • The current requirements for running a safe, clean and efficient workshop
  • The current Employment legislation and regulations, including Diversity and Equality and procedures to manage staff in own organisation

  Skills

  • Develop scheduled plans to organise and manage the fleet maintenance schedule to provide timely availability of safe, clean, legal and reliable vehicle fleet and meet operational performance standards
  • Actively work with drivers and internal and external customers, such as vehicle inspectors
  • To prioritise and manage breakdown and maintenance issues, including unplanned events i.e.; accidents, breakdowns and drivers’ defect reports in a safe , timely and efficient manner
  • Apply practical engineering solutions using established and emerging technologies to support workshop engineers in problem solving
  • Monitor the efficiency of depot engineering activities, making recommendations for improvements in terms of quality, procedures and/or cost control in order to reduce frequency and severity of breakdowns
  • Ensure colleagues and team adhere to legislation and industry best practice relating to health, safety and security, proactively seeking opportunities to identify and reduce risks and introducing measures to minimise occurrence of future incidents
  • Manage the performance of staff, leading by example to create an environment which motivates and encourages continuous improvement and addresses poor performance
  • Prepare and manage an engineering budget which sets and delivers realistic budget targets whilst maintaining standards of performance and customer service
  • Manage the storage, removal and disposal of waste in line with company procedures and up to date legislative requirements, actively seek opportunities to improve waste management and minimise the impact on the environment
  • Develop communication channels, build effective relationship with all stakeholders i.e.; internal colleagues, suppliers, manufacturers and regulators, adapting appropriately according to the needs of the range of audiences, presenting information clearly and concisely identifying key points for action.
  • Prepare and deliver effective reports in a professional and confident way utilising software packages and demonstrating Information Technology skills

  Behaviours

  • Customer oriented, develops a rapport with customers, determining and addressing the needs of internal and external customers. Communicates with and act upon information from the customer, dealing sensitively and positively with complaints and special requirements
  • Focussed on achieving results, collaborate with peers and seniors to identify ways to exceed expectation, accept responsibility for delivery
  • Is positive and proactive about managing and developing team, sharing best practice and identifying a range of opportunities for development of self and others. Encourages others to succeed, openly recognises the contribution of others and provide timely and constructive feedback on performance
  • Listens actively and uses a range of communication methods to suit the audience ensuring people have a clear understanding of what is expected.
  • Makes sense of complex situations and considered decisions based on personal initiative, technical knowledge, analysis and understanding of the different interests of the stakeholders. Accepts responsibility for decisions and recognises limit to own authority
  • Demonstrates drive and resilience seeing things through to finish, constantly seek to maximise own and team’s performance. Questions the way things are done in order to improve performance, seeks feedback from customers and other stakeholders, prepared to try new things, review competitors to identify best practice. Embraces change and consider its effect on all team members and customers
  • Has a natural authority, making a good initial and sustained impression, is a role model, behaves and leads in a consistent way in regards to health and safety, engineering and financial practices, personal development, corporate responsibility and other company procedures
• Apprenticeship category (sector): Engineering and manufacturing
• Qualification level: 4; Equal to higher national certificate (HNC)
• Course duration: 36 months
• Maximum funding: £9,000 ; Maximum government funding for ; apprenticeship training and assessment costs.

View more information about Road transport engineering manager (level 4) from the Institute for Apprenticeships and Technical Education.