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Apprenticeship training course

Aviation operations manager (level 4)

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Information about Aviation operations manager (level 4)

Managing the environment, facilities and services at airports, military bases, heliports and other airfields - including the safe arrival, turnaround and departure of aircraft.

Knowledge, skills and behaviours
View knowledge, skills and behaviours

Knowledge

  • Health and safety legislation in aviation relevant to the organisation and own role
  • How to manage aviation security and what action to take in the event of a breach of security
  • How to manage and comply with aviation procedures and regulations to meet legislative and organisational requirements within own area of responsibility
  • How to manage communications with users, staff and external agencies, selecting appropriate methods and language
  • How to identify and procure sufficient, suitable resources (e.g. finance, staff, equipment, supplies) within the organisation in line with budgetary and organisational requirements
  • Understand fully the importance of cohesive airside
  • operations and how each specialist function links with each other, as well as agencies, contractors and visitors to ensure compliance with procedures and adherence to requirements
  • The agreed levels of performance and standard operating procedures within own area of responsibility
  • How to manage staff and resources to ensure compliance with procedures to mitigate disruption, incidents and emergencies in area of responsibility
  • The rights and responsibilities of staff and the organisation’s systems and procedures for ensuring effective management of staff e.g. recruitment, performance reviews, learning and development, discipline, grievance, industrial relations
  • The maximum utilisation of available payload, the importance of correct ZFW calculation and constitution, the fundamentals of correct aircraft weight and balance, procedures and processes to plan effectively the necessary resources to ensure sufficient unit load device (ULD) availability and the requirements for and importance of all documentation systems/processes related to aircraft handling operations
  • All facets of ramp operation and management, including the wider organisation’s links to and reliance upon the aircraft handling department
  • The procedures and processes for the safe movement of aircraft within own area of responsibility, including how to schedule and handle aircraft to maintain flow and meet required operational standards of performance
  • The procedures and processes to ensure adequate and necessary resources (team members, vehicles and ACHE), to ensure sufficiently serviceable airside handling aids are available, and that baggage handling and air cargo facilities are operational for in-bound, transfer, out-bound and make- up, including those provided via a third party if applicable
  • The procedures and processes for the safe movement of aircraft and/or airside vehicles within own area of responsibility and the requirements of the aviation environment in accordance with standard operating procedures to meet those requirements
  • The procedures and processes to plan and allocate the necessary resources to ensure the safe and successful operation of airside movements according to the type of aircraft and aviation environment required
  • The complex equipment, tools and facilities required for safe, efficient operation of an airport, relevant modern practices that can support effectiveness and efficiencies and the principles of supervision, organisation and administration
  • Understand the requirements for promoting strong interrelationships with other airport users, including hanger owners, leasing tenants, fixed base operators, business and the general public.
  • Knowledge of local and national regulations and the need for compliance with all regulations including Health and safety
  • What information must be given/received when handing over/taking over duty.
  • Principles of leading teams/individuals and providing feedback. What the minimum amounts of resources are to run different category Fire Stations
  • The requirements, procedures and processes for resolving multi appliance aviation fire and rescue operational incidents.
  • How to close down and hand over a multi-appliance aviation fire and rescue incident
  • Know the considerations and requirements to plan a multi appliance training scenario, including resources required and health and safety requirements that must be met to develop team/individual performance
  • The organisational requirements and processes for the delivery and assessment of training scenarios, including organisational safety requirements to conduct a multi appliance training scenario.
  • How to review and provide appropriate feedback for a multi-appliance training scenario
  • The procedures and processes for the safe movement of aircraft both airborne within designated airspace and when on the airfield within own area of responsibility
  • The procedures and processes to plan the necessary resources to ensure safe operation of the department and procedures and processes to allocate the necessary resources to ensure the safe and successful operation of the department
  • Rules and regulations for driving specialist vehicles on an airfield, including specific requirements in designated zones airside and landside
  • The legal and administrative requirements to enable the safe flow of air traffic
  • The requirements for the coordination of air space management
  • The procedures and processes to ensure the safe movement of aircraft within own area of responsibility
  • The need and processes for flight planning and contingency arrangements to enable the efficient flow of air traffic
  • System IFPs approved flight plan.
  • The procedures and processes to plan the necessary resources to ensure the safe operation of the department.
  • The procedures and processes to allocate the necessary resources to ensure safe and successful operation of the department
  • The requirements for travel documentation, implications and consequences of not controlling documentation. How to source up to date information on regulations and legislation. Information from external sources and how to communicate this to staff and passengers
  • How to manage check in to meet passenger, operator and local requirements, regulations and agreed levels of service including passenger compliance requirements for security and dangerous goods
  • How to manage passenger facilities to maintain customer experience.
  • Procedures for managing incidents both in the terminal and on an aircraft on the ground.
  • The potential implications for internal and external stakeholders of decisions that are made which affect the aviation operation
  • Know the performance service standards for the department and how these should be managed in own area of responsibility, organisation’s procedures and requirements for addressing media outlets, maintaining brand and operational standards and how local regulations, travel advisories and geopolitical climates may impact upon aviation operations
  • Health and safety legislation in aviation relevant to the organisation and own role
  • How to manage aviation security and what action to take in the event of a breach of security
  • How to manage and comply with aviation procedures and regulations to meet legislative and organisational requirements within own area of responsibility
  • How to manage communications with users, staff and external agencies, selecting appropriate methods and language
  • How to identify and procure sufficient, suitable resources (e.g. finance, staff, equipment, supplies) within the organisation in line with budgetary and organisational requirements
  • Understand fully the importance of cohesive airside
  • operations and how each specialist function links with each other, as well as agencies, contractors and visitors to ensure compliance with procedures and adherence to requirements
  • The agreed levels of performance and standard operating procedures within own area of responsibility
  • How to manage staff and resources to ensure compliance with procedures to mitigate disruption, incidents and emergencies in area of responsibility
  • The rights and responsibilities of staff and the organisation’s systems and procedures for ensuring effective management of staff e.g. recruitment, performance reviews, learning and development, discipline, grievance, industrial relations
  • The maximum utilisation of available payload, the importance of correct ZFW calculation and constitution, the fundamentals of correct aircraft weight and balance, procedures and processes to plan effectively the necessary resources to ensure sufficient unit load device (ULD) availability and the requirements for and importance of all documentation systems/processes related to aircraft handling operations
  • All facets of ramp operation and management, including the wider organisation’s links to and reliance upon the aircraft handling department
  • The procedures and processes for the safe movement of aircraft within own area of responsibility, including how to schedule and handle aircraft to maintain flow and meet required operational standards of performance
  • The procedures and processes to ensure adequate and necessary resources (team members, vehicles and ACHE), to ensure sufficiently serviceable airside handling aids are available, and that baggage handling and air cargo facilities are operational for in-bound, transfer, out-bound and make- up, including those provided via a third party if applicable
  • The procedures and processes for the safe movement of aircraft and/or airside vehicles within own area of responsibility and the requirements of the aviation environment in accordance with standard operating procedures to meet those requirements
  • The procedures and processes to plan and allocate the necessary resources to ensure the safe and successful operation of airside movements according to the type of aircraft and aviation environment required
  • The complex equipment, tools and facilities required for safe, efficient operation of an airport, relevant modern practices that can support effectiveness and efficiencies and the principles of supervision, organisation and administration
  • Understand the requirements for promoting strong interrelationships with other airport users, including hanger owners, leasing tenants, fixed base operators, business and the general public.
  • Knowledge of local and national regulations and the need for compliance with all regulations including Health and safety
  • What information must be given/received when handing over/taking over duty.
  • Principles of leading teams/individuals and providing feedback. What the minimum amounts of resources are to run different category Fire Stations
  • The requirements, procedures and processes for resolving multi appliance aviation fire and rescue operational incidents.
  • How to close down and hand over a multi-appliance aviation fire and rescue incident
  • Know the considerations and requirements to plan a multi appliance training scenario, including resources required and health and safety requirements that must be met to develop team/individual performance
  • The organisational requirements and processes for the delivery and assessment of training scenarios, including organisational safety requirements to conduct a multi appliance training scenario.
  • How to review and provide appropriate feedback for a multi-appliance training scenario
  • The procedures and processes for the safe movement of aircraft both airborne within designated airspace and when on the airfield within own area of responsibility
  • The procedures and processes to plan the necessary resources to ensure safe operation of the department and procedures and processes to allocate the necessary resources to ensure the safe and successful operation of the department
  • Rules and regulations for driving specialist vehicles on an airfield, including specific requirements in designated zones airside and landside
  • The legal and administrative requirements to enable the safe flow of air traffic
  • The requirements for the coordination of air space management
  • The procedures and processes to ensure the safe movement of aircraft within own area of responsibility
  • The need and processes for flight planning and contingency arrangements to enable the efficient flow of air traffic
  • System IFPs approved flight plan.
  • The procedures and processes to plan the necessary resources to ensure the safe operation of the department.
  • The procedures and processes to allocate the necessary resources to ensure safe and successful operation of the department
  • The requirements for travel documentation, implications and consequences of not controlling documentation. How to source up to date information on regulations and legislation. Information from external sources and how to communicate this to staff and passengers
  • How to manage check in to meet passenger, operator and local requirements, regulations and agreed levels of service including passenger compliance requirements for security and dangerous goods
  • How to manage passenger facilities to maintain customer experience.
  • Procedures for managing incidents both in the terminal and on an aircraft on the ground.
  • The potential implications for internal and external stakeholders of decisions that are made which affect the aviation operation
  • Know the performance service standards for the department and how these should be managed in own area of responsibility, organisation’s procedures and requirements for addressing media outlets, maintaining brand and operational standards and how local regulations, travel advisories and geopolitical climates may impact upon aviation operations
  • Health and safety legislation in aviation relevant to the organisation and own role
  • How to manage aviation security and what action to take in the event of a breach of security
  • How to manage and comply with aviation procedures and regulations to meet legislative and organisational requirements within own area of responsibility
  • How to manage communications with users, staff and external agencies, selecting appropriate methods and language
  • How to identify and procure sufficient, suitable resources (e.g. finance, staff, equipment, supplies) within the organisation in line with budgetary and organisational requirements
  • Understand fully the importance of cohesive airside
  • operations and how each specialist function links with each other, as well as agencies, contractors and visitors to ensure compliance with procedures and adherence to requirements
  • The agreed levels of performance and standard operating procedures within own area of responsibility
  • How to manage staff and resources to ensure compliance with procedures to mitigate disruption, incidents and emergencies in area of responsibility
  • The rights and responsibilities of staff and the organisation’s systems and procedures for ensuring effective management of staff e.g. recruitment, performance reviews, learning and development, discipline, grievance, industrial relations
  • The maximum utilisation of available payload, the importance of correct ZFW calculation and constitution, the fundamentals of correct aircraft weight and balance, procedures and processes to plan effectively the necessary resources to ensure sufficient unit load device (ULD) availability and the requirements for and importance of all documentation systems/processes related to aircraft handling operations
  • All facets of ramp operation and management, including the wider organisation’s links to and reliance upon the aircraft handling department
  • The procedures and processes for the safe movement of aircraft within own area of responsibility, including how to schedule and handle aircraft to maintain flow and meet required operational standards of performance
  • The procedures and processes to ensure adequate and necessary resources (team members, vehicles and ACHE), to ensure sufficiently serviceable airside handling aids are available, and that baggage handling and air cargo facilities are operational for in-bound, transfer, out-bound and make- up, including those provided via a third party if applicable
  • The procedures and processes for the safe movement of aircraft and/or airside vehicles within own area of responsibility and the requirements of the aviation environment in accordance with standard operating procedures to meet those requirements
  • The procedures and processes to plan and allocate the necessary resources to ensure the safe and successful operation of airside movements according to the type of aircraft and aviation environment required
  • The complex equipment, tools and facilities required for safe, efficient operation of an airport, relevant modern practices that can support effectiveness and efficiencies and the principles of supervision, organisation and administration
  • Understand the requirements for promoting strong interrelationships with other airport users, including hanger owners, leasing tenants, fixed base operators, business and the general public.
  • Knowledge of local and national regulations and the need for compliance with all regulations including Health and safety
  • What information must be given/received when handing over/taking over duty.
  • Principles of leading teams/individuals and providing feedback. What the minimum amounts of resources are to run different category Fire Stations
  • The requirements, procedures and processes for resolving multi appliance aviation fire and rescue operational incidents.
  • How to close down and hand over a multi-appliance aviation fire and rescue incident
  • Know the considerations and requirements to plan a multi appliance training scenario, including resources required and health and safety requirements that must be met to develop team/individual performance
  • The organisational requirements and processes for the delivery and assessment of training scenarios, including organisational safety requirements to conduct a multi appliance training scenario.
  • How to review and provide appropriate feedback for a multi-appliance training scenario
  • The procedures and processes for the safe movement of aircraft both airborne within designated airspace and when on the airfield within own area of responsibility
  • The procedures and processes to plan the necessary resources to ensure safe operation of the department and procedures and processes to allocate the necessary resources to ensure the safe and successful operation of the department
  • Rules and regulations for driving specialist vehicles on an airfield, including specific requirements in designated zones airside and landside
  • The legal and administrative requirements to enable the safe flow of air traffic
  • The requirements for the coordination of air space management
  • The procedures and processes to ensure the safe movement of aircraft within own area of responsibility
  • The need and processes for flight planning and contingency arrangements to enable the efficient flow of air traffic
  • System IFPs approved flight plan.
  • The procedures and processes to plan the necessary resources to ensure the safe operation of the department.
  • The procedures and processes to allocate the necessary resources to ensure safe and successful operation of the department
  • The requirements for travel documentation, implications and consequences of not controlling documentation. How to source up to date information on regulations and legislation. Information from external sources and how to communicate this to staff and passengers
  • How to manage check in to meet passenger, operator and local requirements, regulations and agreed levels of service including passenger compliance requirements for security and dangerous goods
  • How to manage passenger facilities to maintain customer experience.
  • Procedures for managing incidents both in the terminal and on an aircraft on the ground.
  • The potential implications for internal and external stakeholders of decisions that are made which affect the aviation operation
  • Know the performance service standards for the department and how these should be managed in own area of responsibility, organisation’s procedures and requirements for addressing media outlets, maintaining brand and operational standards and how local regulations, travel advisories and geopolitical climates may impact upon aviation operations
  • Health and safety legislation in aviation relevant to the organisation and own role
  • How to manage aviation security and what action to take in the event of a breach of security
  • How to manage and comply with aviation procedures and regulations to meet legislative and organisational requirements within own area of responsibility
  • How to manage communications with users, staff and external agencies, selecting appropriate methods and language
  • How to identify and procure sufficient, suitable resources (e.g. finance, staff, equipment, supplies) within the organisation in line with budgetary and organisational requirements
  • Understand fully the importance of cohesive airside
  • operations and how each specialist function links with each other, as well as agencies, contractors and visitors to ensure compliance with procedures and adherence to requirements
  • The agreed levels of performance and standard operating procedures within own area of responsibility
  • How to manage staff and resources to ensure compliance with procedures to mitigate disruption, incidents and emergencies in area of responsibility
  • The rights and responsibilities of staff and the organisation’s systems and procedures for ensuring effective management of staff e.g. recruitment, performance reviews, learning and development, discipline, grievance, industrial relations
  • The maximum utilisation of available payload, the importance of correct ZFW calculation and constitution, the fundamentals of correct aircraft weight and balance, procedures and processes to plan effectively the necessary resources to ensure sufficient unit load device (ULD) availability and the requirements for and importance of all documentation systems/processes related to aircraft handling operations
  • All facets of ramp operation and management, including the wider organisation’s links to and reliance upon the aircraft handling department
  • The procedures and processes for the safe movement of aircraft within own area of responsibility, including how to schedule and handle aircraft to maintain flow and meet required operational standards of performance
  • The procedures and processes to ensure adequate and necessary resources (team members, vehicles and ACHE), to ensure sufficiently serviceable airside handling aids are available, and that baggage handling and air cargo facilities are operational for in-bound, transfer, out-bound and make- up, including those provided via a third party if applicable
  • The procedures and processes for the safe movement of aircraft and/or airside vehicles within own area of responsibility and the requirements of the aviation environment in accordance with standard operating procedures to meet those requirements
  • The procedures and processes to plan and allocate the necessary resources to ensure the safe and successful operation of airside movements according to the type of aircraft and aviation environment required
  • The complex equipment, tools and facilities required for safe, efficient operation of an airport, relevant modern practices that can support effectiveness and efficiencies and the principles of supervision, organisation and administration
  • Understand the requirements for promoting strong interrelationships with other airport users, including hanger owners, leasing tenants, fixed base operators, business and the general public.
  • Knowledge of local and national regulations and the need for compliance with all regulations including Health and safety
  • What information must be given/received when handing over/taking over duty.
  • Principles of leading teams/individuals and providing feedback. What the minimum amounts of resources are to run different category Fire Stations
  • The requirements, procedures and processes for resolving multi appliance aviation fire and rescue operational incidents.
  • How to close down and hand over a multi-appliance aviation fire and rescue incident
  • Know the considerations and requirements to plan a multi appliance training scenario, including resources required and health and safety requirements that must be met to develop team/individual performance
  • The organisational requirements and processes for the delivery and assessment of training scenarios, including organisational safety requirements to conduct a multi appliance training scenario.
  • How to review and provide appropriate feedback for a multi-appliance training scenario
  • The procedures and processes for the safe movement of aircraft both airborne within designated airspace and when on the airfield within own area of responsibility
  • The procedures and processes to plan the necessary resources to ensure safe operation of the department and procedures and processes to allocate the necessary resources to ensure the safe and successful operation of the department
  • Rules and regulations for driving specialist vehicles on an airfield, including specific requirements in designated zones airside and landside
  • The legal and administrative requirements to enable the safe flow of air traffic
  • The requirements for the coordination of air space management
  • The procedures and processes to ensure the safe movement of aircraft within own area of responsibility
  • The need and processes for flight planning and contingency arrangements to enable the efficient flow of air traffic
  • System IFPs approved flight plan.
  • The procedures and processes to plan the necessary resources to ensure the safe operation of the department.
  • The procedures and processes to allocate the necessary resources to ensure safe and successful operation of the department
  • The requirements for travel documentation, implications and consequences of not controlling documentation. How to source up to date information on regulations and legislation. Information from external sources and how to communicate this to staff and passengers
  • How to manage check in to meet passenger, operator and local requirements, regulations and agreed levels of service including passenger compliance requirements for security and dangerous goods
  • How to manage passenger facilities to maintain customer experience.
  • Procedures for managing incidents both in the terminal and on an aircraft on the ground.
  • The potential implications for internal and external stakeholders of decisions that are made which affect the aviation operation
  • Know the performance service standards for the department and how these should be managed in own area of responsibility, organisation’s procedures and requirements for addressing media outlets, maintaining brand and operational standards and how local regulations, travel advisories and geopolitical climates may impact upon aviation operations
  • Health and safety legislation in aviation relevant to the organisation and own role
  • How to manage aviation security and what action to take in the event of a breach of security
  • How to manage and comply with aviation procedures and regulations to meet legislative and organisational requirements within own area of responsibility
  • How to manage communications with users, staff and external agencies, selecting appropriate methods and language
  • How to identify and procure sufficient, suitable resources (e.g. finance, staff, equipment, supplies) within the organisation in line with budgetary and organisational requirements
  • Understand fully the importance of cohesive airside
  • operations and how each specialist function links with each other, as well as agencies, contractors and visitors to ensure compliance with procedures and adherence to requirements
  • The agreed levels of performance and standard operating procedures within own area of responsibility
  • How to manage staff and resources to ensure compliance with procedures to mitigate disruption, incidents and emergencies in area of responsibility
  • The rights and responsibilities of staff and the organisation’s systems and procedures for ensuring effective management of staff e.g. recruitment, performance reviews, learning and development, discipline, grievance, industrial relations
  • The maximum utilisation of available payload, the importance of correct ZFW calculation and constitution, the fundamentals of correct aircraft weight and balance, procedures and processes to plan effectively the necessary resources to ensure sufficient unit load device (ULD) availability and the requirements for and importance of all documentation systems/processes related to aircraft handling operations
  • All facets of ramp operation and management, including the wider organisation’s links to and reliance upon the aircraft handling department
  • The procedures and processes for the safe movement of aircraft within own area of responsibility, including how to schedule and handle aircraft to maintain flow and meet required operational standards of performance
  • The procedures and processes to ensure adequate and necessary resources (team members, vehicles and ACHE), to ensure sufficiently serviceable airside handling aids are available, and that baggage handling and air cargo facilities are operational for in-bound, transfer, out-bound and make- up, including those provided via a third party if applicable
  • The procedures and processes for the safe movement of aircraft and/or airside vehicles within own area of responsibility and the requirements of the aviation environment in accordance with standard operating procedures to meet those requirements
  • The procedures and processes to plan and allocate the necessary resources to ensure the safe and successful operation of airside movements according to the type of aircraft and aviation environment required
  • The complex equipment, tools and facilities required for safe, efficient operation of an airport, relevant modern practices that can support effectiveness and efficiencies and the principles of supervision, organisation and administration
  • Understand the requirements for promoting strong interrelationships with other airport users, including hanger owners, leasing tenants, fixed base operators, business and the general public.
  • Knowledge of local and national regulations and the need for compliance with all regulations including Health and safety
  • What information must be given/received when handing over/taking over duty.
  • Principles of leading teams/individuals and providing feedback. What the minimum amounts of resources are to run different category Fire Stations
  • The requirements, procedures and processes for resolving multi appliance aviation fire and rescue operational incidents.
  • How to close down and hand over a multi-appliance aviation fire and rescue incident
  • Know the considerations and requirements to plan a multi appliance training scenario, including resources required and health and safety requirements that must be met to develop team/individual performance
  • The organisational requirements and processes for the delivery and assessment of training scenarios, including organisational safety requirements to conduct a multi appliance training scenario.
  • How to review and provide appropriate feedback for a multi-appliance training scenario
  • The procedures and processes for the safe movement of aircraft both airborne within designated airspace and when on the airfield within own area of responsibility
  • The procedures and processes to plan the necessary resources to ensure safe operation of the department and procedures and processes to allocate the necessary resources to ensure the safe and successful operation of the department
  • Rules and regulations for driving specialist vehicles on an airfield, including specific requirements in designated zones airside and landside
  • The legal and administrative requirements to enable the safe flow of air traffic
  • The requirements for the coordination of air space management
  • The procedures and processes to ensure the safe movement of aircraft within own area of responsibility
  • The need and processes for flight planning and contingency arrangements to enable the efficient flow of air traffic
  • System IFPs approved flight plan.
  • The procedures and processes to plan the necessary resources to ensure the safe operation of the department.
  • The procedures and processes to allocate the necessary resources to ensure safe and successful operation of the department
  • The requirements for travel documentation, implications and consequences of not controlling documentation. How to source up to date information on regulations and legislation. Information from external sources and how to communicate this to staff and passengers
  • How to manage check in to meet passenger, operator and local requirements, regulations and agreed levels of service including passenger compliance requirements for security and dangerous goods
  • How to manage passenger facilities to maintain customer experience.
  • Procedures for managing incidents both in the terminal and on an aircraft on the ground.
  • The potential implications for internal and external stakeholders of decisions that are made which affect the aviation operation
  • Know the performance service standards for the department and how these should be managed in own area of responsibility, organisation’s procedures and requirements for addressing media outlets, maintaining brand and operational standards and how local regulations, travel advisories and geopolitical climates may impact upon aviation operations
  • Health and safety legislation in aviation relevant to the organisation and own role
  • How to manage aviation security and what action to take in the event of a breach of security
  • How to manage and comply with aviation procedures and regulations to meet legislative and organisational requirements within own area of responsibility
  • How to manage communications with users, staff and external agencies, selecting appropriate methods and language
  • How to identify and procure sufficient, suitable resources (e.g. finance, staff, equipment, supplies) within the organisation in line with budgetary and organisational requirements
  • Understand fully the importance of cohesive airside
  • operations and how each specialist function links with each other, as well as agencies, contractors and visitors to ensure compliance with procedures and adherence to requirements
  • The agreed levels of performance and standard operating procedures within own area of responsibility
  • How to manage staff and resources to ensure compliance with procedures to mitigate disruption, incidents and emergencies in area of responsibility
  • The rights and responsibilities of staff and the organisation’s systems and procedures for ensuring effective management of staff e.g. recruitment, performance reviews, learning and development, discipline, grievance, industrial relations
  • The maximum utilisation of available payload, the importance of correct ZFW calculation and constitution, the fundamentals of correct aircraft weight and balance, procedures and processes to plan effectively the necessary resources to ensure sufficient unit load device (ULD) availability and the requirements for and importance of all documentation systems/processes related to aircraft handling operations
  • All facets of ramp operation and management, including the wider organisation’s links to and reliance upon the aircraft handling department
  • The procedures and processes for the safe movement of aircraft within own area of responsibility, including how to schedule and handle aircraft to maintain flow and meet required operational standards of performance
  • The procedures and processes to ensure adequate and necessary resources (team members, vehicles and ACHE), to ensure sufficiently serviceable airside handling aids are available, and that baggage handling and air cargo facilities are operational for in-bound, transfer, out-bound and make- up, including those provided via a third party if applicable
  • The procedures and processes for the safe movement of aircraft and/or airside vehicles within own area of responsibility and the requirements of the aviation environment in accordance with standard operating procedures to meet those requirements
  • The procedures and processes to plan and allocate the necessary resources to ensure the safe and successful operation of airside movements according to the type of aircraft and aviation environment required
  • The complex equipment, tools and facilities required for safe, efficient operation of an airport, relevant modern practices that can support effectiveness and efficiencies and the principles of supervision, organisation and administration
  • Understand the requirements for promoting strong interrelationships with other airport users, including hanger owners, leasing tenants, fixed base operators, business and the general public.
  • Knowledge of local and national regulations and the need for compliance with all regulations including Health and safety
  • What information must be given/received when handing over/taking over duty.
  • Principles of leading teams/individuals and providing feedback. What the minimum amounts of resources are to run different category Fire Stations
  • The requirements, procedures and processes for resolving multi appliance aviation fire and rescue operational incidents.
  • How to close down and hand over a multi-appliance aviation fire and rescue incident
  • Know the considerations and requirements to plan a multi appliance training scenario, including resources required and health and safety requirements that must be met to develop team/individual performance
  • The organisational requirements and processes for the delivery and assessment of training scenarios, including organisational safety requirements to conduct a multi appliance training scenario.
  • How to review and provide appropriate feedback for a multi-appliance training scenario
  • The procedures and processes for the safe movement of aircraft both airborne within designated airspace and when on the airfield within own area of responsibility
  • The procedures and processes to plan the necessary resources to ensure safe operation of the department and procedures and processes to allocate the necessary resources to ensure the safe and successful operation of the department
  • Rules and regulations for driving specialist vehicles on an airfield, including specific requirements in designated zones airside and landside
  • The legal and administrative requirements to enable the safe flow of air traffic
  • The requirements for the coordination of air space management
  • The procedures and processes to ensure the safe movement of aircraft within own area of responsibility
  • The need and processes for flight planning and contingency arrangements to enable the efficient flow of air traffic
  • System IFPs approved flight plan.
  • The procedures and processes to plan the necessary resources to ensure the safe operation of the department.
  • The procedures and processes to allocate the necessary resources to ensure safe and successful operation of the department
  • The requirements for travel documentation, implications and consequences of not controlling documentation. How to source up to date information on regulations and legislation. Information from external sources and how to communicate this to staff and passengers
  • How to manage check in to meet passenger, operator and local requirements, regulations and agreed levels of service including passenger compliance requirements for security and dangerous goods
  • How to manage passenger facilities to maintain customer experience.
  • Procedures for managing incidents both in the terminal and on an aircraft on the ground.
  • The potential implications for internal and external stakeholders of decisions that are made which affect the aviation operation
  • Know the performance service standards for the department and how these should be managed in own area of responsibility, organisation’s procedures and requirements for addressing media outlets, maintaining brand and operational standards and how local regulations, travel advisories and geopolitical climates may impact upon aviation operations

Skills

  • Manage safety within area of responsibility, ensuring staff are compliant with safety requirements in aviation environments
  • Manage aviation security in own area of operations ensuring team members follow organisational procedures and ensure accurate reporting and recording of information
  • Manage compliance with legislation, aviation procedures and regulations within own area of responsibility
  • Manage communication with users, staff and external agencies, selecting appropriate methods and language in aviation operations
  • Manage resources effectively to ensure the efficient running of department in line with organisational procedures
  • Manage their own area of responsibility to meet the needs of the wider organisation, ensuring the needs of the site, customers, visitors and service users are met in adherence to business operational procedures and requirements
  • Manage team and facilities to deliver results according to agreed levels of performance whilst ensuring standard operating procedures are adhered to
  • Manage staff and resources to ensure compliance with procedures and actions to minimise the impact on aviation operations in the event of disruption, incidents or emergencies
  • Effectively manage all aspects of own staff’s performance e.g. recruitment, performance reviews, learning and development, discipline, grievance, industrial relations
  • Manage, within own remit, maximum payload utilisation in line with organisation’s commercial targets, adherence to ZFW, weight and balance in accordance with specific aircraft requirements and the use and maintenance of specialised equipment, including ULDs, in accordance with organisation’s policies and procedures, regulatory requirements and completion of correct documentation
  • Manage effective ramp operation, including arrival, turnaround and departure, for the organisation, ensuring relevant communication with all other airport stakeholders and government agencies to ensure the effectiveness of the whole aviation operation
  • Ensure safe movement of aircraft, including effective scheduling and aircraft flow management, in line with stakeholders’ operational targets
  • Plan and manage the required amount of specialist team members, vehicles and handling aids airside, to meet current and future tasking and ensure systems and procedures for air cargo and baggage handling are completed to standard within own remit and area of responsibility
  • Manage the safe movement of aircraft and/or airside vehicles within own area of responsibility, the day-to-day operation of movement teams and specialists at airports/ heliports and other landing platforms, ensuring the execution of activities is in accordance with aviation safety laws and airport procedures
  • Manage the planning of the required amount of resources according to aircraft type and the environment in line with the client, aviation environment, organisational requirements and standards and within required timescales
  • Analyse and interpret codes and regulations and use information to maximise operational performance when planning, organising and supervising the work of others and setting priorities
  • Establish and maintain positive relationships, promoting strong interrelationships with other airport users, including hanger owners, leasing tenants, fixed base operators, business and the general public.
  • Maintain records required under regulations and complies e with all regulations including Health and safety
  • Maintain Fire Service workplace activities to meet requirements while maintaining healthy, safe and productive working conditions, including takeover/handover of a duty watch, ensuring sufficient resources are available to manage the watch and recommendations for improvement to work activities are made when necessary
  • Plan and implement actions to meet the needs of the incident, lead and resolve a multi appliance aviation fire and rescue operational incident.
  • Close down, hand over and debrief a multi appliance aviation fire & rescue operational incident
  • Plan a multi appliance training scenario, applying control measures to ensure a safe training environment and develop team/individual skills and knowledge
  • Safely conduct a multi appliance training scenario in accordance with organisational requirements to develop individuals against objectives.
  • Review a multi appliance training scenario and implement any necessary actions in accordance with organisational policy
  • Manage the safe movement of aircraft within own area of responsibility whilst airborne within designated airspace and on the airfield
  • Manage the planning of the required amount of resources, including the allocation of work to meet the departmental aims
  • Impart knowledge of rules and regulations for driving on an airfield to staff, monitor their performance and ensure compliance with organisation and regulatory requirements
  • Manage processes and procedures to ensure completion in a timely manner enabling safe and efficient flow of air traffic
  • Supply flight crew with aviation safety information
  • Manage the safe movement of aircraft within own area of responsibility
  • Prepare and submit an Integrated Initial Flight Plan Processing
  • In the event of accident, incident or emergency, select an appropriate diversion airfield
  • Manage the planning and allocation of resources to ensure safe and effective operation of the department in line with objectives and service standards,
  • Manage travel documentation to ensure compliance with organisational and legal regulations, investigate service failures and errors, recommending and taking appropriate action, liaising with stakeholders, including monitoring of systems and procedures, reports on failures and rejected travellers.
  • Work with check-in team, senior management and other stakeholders as required, making effective decisions to maintain operational standards and commercial performance, customer satisfaction and address check-in issues, e.g. late check-ins, overbooking, complaints, customer issues, excess baggage and special requests and requirements
  • Manage terminal facilities in line with organisational procedures, anticipating the impact of external influences on the aviation operation, to meet customer expectations within operational restrictions. Communicate with all relevant stakeholders when decisions which may affect the aviation operation need to be made, ensuring commercial output and minimising disruption. Manage major incidents and accidents both in the terminal and on an aircraft on the ground
  • Monitor performance against standards, investigating and addressing poor performance, anticipating future trends and adapting products and procedures to ensure consistent performance, maintain brand standards and anticipate and manage changes to aviation operations as a consequence of external factors and ensure effective communication with customers
  • Manage safety within area of responsibility, ensuring staff are compliant with safety requirements in aviation environments
  • Manage aviation security in own area of operations ensuring team members follow organisational procedures and ensure accurate reporting and recording of information
  • Manage compliance with legislation, aviation procedures and regulations within own area of responsibility
  • Manage communication with users, staff and external agencies, selecting appropriate methods and language in aviation operations
  • Manage resources effectively to ensure the efficient running of department in line with organisational procedures
  • Manage their own area of responsibility to meet the needs of the wider organisation, ensuring the needs of the site, customers, visitors and service users are met in adherence to business operational procedures and requirements
  • Manage team and facilities to deliver results according to agreed levels of performance whilst ensuring standard operating procedures are adhered to
  • Manage staff and resources to ensure compliance with procedures and actions to minimise the impact on aviation operations in the event of disruption, incidents or emergencies
  • Effectively manage all aspects of own staff’s performance e.g. recruitment, performance reviews, learning and development, discipline, grievance, industrial relations
  • Manage, within own remit, maximum payload utilisation in line with organisation’s commercial targets, adherence to ZFW, weight and balance in accordance with specific aircraft requirements and the use and maintenance of specialised equipment, including ULDs, in accordance with organisation’s policies and procedures, regulatory requirements and completion of correct documentation
  • Manage effective ramp operation, including arrival, turnaround and departure, for the organisation, ensuring relevant communication with all other airport stakeholders and government agencies to ensure the effectiveness of the whole aviation operation
  • Ensure safe movement of aircraft, including effective scheduling and aircraft flow management, in line with stakeholders’ operational targets
  • Plan and manage the required amount of specialist team members, vehicles and handling aids airside, to meet current and future tasking and ensure systems and procedures for air cargo and baggage handling are completed to standard within own remit and area of responsibility
  • Manage the safe movement of aircraft and/or airside vehicles within own area of responsibility, the day-to-day operation of movement teams and specialists at airports/ heliports and other landing platforms, ensuring the execution of activities is in accordance with aviation safety laws and airport procedures
  • Manage the planning of the required amount of resources according to aircraft type and the environment in line with the client, aviation environment, organisational requirements and standards and within required timescales
  • Analyse and interpret codes and regulations and use information to maximise operational performance when planning, organising and supervising the work of others and setting priorities
  • Establish and maintain positive relationships, promoting strong interrelationships with other airport users, including hanger owners, leasing tenants, fixed base operators, business and the general public.
  • Maintain records required under regulations and complies e with all regulations including Health and safety
  • Maintain Fire Service workplace activities to meet requirements while maintaining healthy, safe and productive working conditions, including takeover/handover of a duty watch, ensuring sufficient resources are available to manage the watch and recommendations for improvement to work activities are made when necessary
  • Plan and implement actions to meet the needs of the incident, lead and resolve a multi appliance aviation fire and rescue operational incident.
  • Close down, hand over and debrief a multi appliance aviation fire & rescue operational incident
  • Plan a multi appliance training scenario, applying control measures to ensure a safe training environment and develop team/individual skills and knowledge
  • Safely conduct a multi appliance training scenario in accordance with organisational requirements to develop individuals against objectives.
  • Review a multi appliance training scenario and implement any necessary actions in accordance with organisational policy
  • Manage the safe movement of aircraft within own area of responsibility whilst airborne within designated airspace and on the airfield
  • Manage the planning of the required amount of resources, including the allocation of work to meet the departmental aims
  • Impart knowledge of rules and regulations for driving on an airfield to staff, monitor their performance and ensure compliance with organisation and regulatory requirements
  • Manage processes and procedures to ensure completion in a timely manner enabling safe and efficient flow of air traffic
  • Supply flight crew with aviation safety information
  • Manage the safe movement of aircraft within own area of responsibility
  • Prepare and submit an Integrated Initial Flight Plan Processing
  • In the event of accident, incident or emergency, select an appropriate diversion airfield
  • Manage the planning and allocation of resources to ensure safe and effective operation of the department in line with objectives and service standards,
  • Manage travel documentation to ensure compliance with organisational and legal regulations, investigate service failures and errors, recommending and taking appropriate action, liaising with stakeholders, including monitoring of systems and procedures, reports on failures and rejected travellers.
  • Work with check-in team, senior management and other stakeholders as required, making effective decisions to maintain operational standards and commercial performance, customer satisfaction and address check-in issues, e.g. late check-ins, overbooking, complaints, customer issues, excess baggage and special requests and requirements
  • Manage terminal facilities in line with organisational procedures, anticipating the impact of external influences on the aviation operation, to meet customer expectations within operational restrictions. Communicate with all relevant stakeholders when decisions which may affect the aviation operation need to be made, ensuring commercial output and minimising disruption. Manage major incidents and accidents both in the terminal and on an aircraft on the ground
  • Monitor performance against standards, investigating and addressing poor performance, anticipating future trends and adapting products and procedures to ensure consistent performance, maintain brand standards and anticipate and manage changes to aviation operations as a consequence of external factors and ensure effective communication with customers
  • Manage safety within area of responsibility, ensuring staff are compliant with safety requirements in aviation environments
  • Manage aviation security in own area of operations ensuring team members follow organisational procedures and ensure accurate reporting and recording of information
  • Manage compliance with legislation, aviation procedures and regulations within own area of responsibility
  • Manage communication with users, staff and external agencies, selecting appropriate methods and language in aviation operations
  • Manage resources effectively to ensure the efficient running of department in line with organisational procedures
  • Manage their own area of responsibility to meet the needs of the wider organisation, ensuring the needs of the site, customers, visitors and service users are met in adherence to business operational procedures and requirements
  • Manage team and facilities to deliver results according to agreed levels of performance whilst ensuring standard operating procedures are adhered to
  • Manage staff and resources to ensure compliance with procedures and actions to minimise the impact on aviation operations in the event of disruption, incidents or emergencies
  • Effectively manage all aspects of own staff’s performance e.g. recruitment, performance reviews, learning and development, discipline, grievance, industrial relations
  • Manage, within own remit, maximum payload utilisation in line with organisation’s commercial targets, adherence to ZFW, weight and balance in accordance with specific aircraft requirements and the use and maintenance of specialised equipment, including ULDs, in accordance with organisation’s policies and procedures, regulatory requirements and completion of correct documentation
  • Manage effective ramp operation, including arrival, turnaround and departure, for the organisation, ensuring relevant communication with all other airport stakeholders and government agencies to ensure the effectiveness of the whole aviation operation
  • Ensure safe movement of aircraft, including effective scheduling and aircraft flow management, in line with stakeholders’ operational targets
  • Plan and manage the required amount of specialist team members, vehicles and handling aids airside, to meet current and future tasking and ensure systems and procedures for air cargo and baggage handling are completed to standard within own remit and area of responsibility
  • Manage the safe movement of aircraft and/or airside vehicles within own area of responsibility, the day-to-day operation of movement teams and specialists at airports/ heliports and other landing platforms, ensuring the execution of activities is in accordance with aviation safety laws and airport procedures
  • Manage the planning of the required amount of resources according to aircraft type and the environment in line with the client, aviation environment, organisational requirements and standards and within required timescales
  • Analyse and interpret codes and regulations and use information to maximise operational performance when planning, organising and supervising the work of others and setting priorities
  • Establish and maintain positive relationships, promoting strong interrelationships with other airport users, including hanger owners, leasing tenants, fixed base operators, business and the general public.
  • Maintain records required under regulations and complies e with all regulations including Health and safety
  • Maintain Fire Service workplace activities to meet requirements while maintaining healthy, safe and productive working conditions, including takeover/handover of a duty watch, ensuring sufficient resources are available to manage the watch and recommendations for improvement to work activities are made when necessary
  • Plan and implement actions to meet the needs of the incident, lead and resolve a multi appliance aviation fire and rescue operational incident.
  • Close down, hand over and debrief a multi appliance aviation fire & rescue operational incident
  • Plan a multi appliance training scenario, applying control measures to ensure a safe training environment and develop team/individual skills and knowledge
  • Safely conduct a multi appliance training scenario in accordance with organisational requirements to develop individuals against objectives.
  • Review a multi appliance training scenario and implement any necessary actions in accordance with organisational policy
  • Manage the safe movement of aircraft within own area of responsibility whilst airborne within designated airspace and on the airfield
  • Manage the planning of the required amount of resources, including the allocation of work to meet the departmental aims
  • Impart knowledge of rules and regulations for driving on an airfield to staff, monitor their performance and ensure compliance with organisation and regulatory requirements
  • Manage processes and procedures to ensure completion in a timely manner enabling safe and efficient flow of air traffic
  • Supply flight crew with aviation safety information
  • Manage the safe movement of aircraft within own area of responsibility
  • Prepare and submit an Integrated Initial Flight Plan Processing
  • In the event of accident, incident or emergency, select an appropriate diversion airfield
  • Manage the planning and allocation of resources to ensure safe and effective operation of the department in line with objectives and service standards,
  • Manage travel documentation to ensure compliance with organisational and legal regulations, investigate service failures and errors, recommending and taking appropriate action, liaising with stakeholders, including monitoring of systems and procedures, reports on failures and rejected travellers.
  • Work with check-in team, senior management and other stakeholders as required, making effective decisions to maintain operational standards and commercial performance, customer satisfaction and address check-in issues, e.g. late check-ins, overbooking, complaints, customer issues, excess baggage and special requests and requirements
  • Manage terminal facilities in line with organisational procedures, anticipating the impact of external influences on the aviation operation, to meet customer expectations within operational restrictions. Communicate with all relevant stakeholders when decisions which may affect the aviation operation need to be made, ensuring commercial output and minimising disruption. Manage major incidents and accidents both in the terminal and on an aircraft on the ground
  • Monitor performance against standards, investigating and addressing poor performance, anticipating future trends and adapting products and procedures to ensure consistent performance, maintain brand standards and anticipate and manage changes to aviation operations as a consequence of external factors and ensure effective communication with customers
  • Manage safety within area of responsibility, ensuring staff are compliant with safety requirements in aviation environments
  • Manage aviation security in own area of operations ensuring team members follow organisational procedures and ensure accurate reporting and recording of information
  • Manage compliance with legislation, aviation procedures and regulations within own area of responsibility
  • Manage communication with users, staff and external agencies, selecting appropriate methods and language in aviation operations
  • Manage resources effectively to ensure the efficient running of department in line with organisational procedures
  • Manage their own area of responsibility to meet the needs of the wider organisation, ensuring the needs of the site, customers, visitors and service users are met in adherence to business operational procedures and requirements
  • Manage team and facilities to deliver results according to agreed levels of performance whilst ensuring standard operating procedures are adhered to
  • Manage staff and resources to ensure compliance with procedures and actions to minimise the impact on aviation operations in the event of disruption, incidents or emergencies
  • Effectively manage all aspects of own staff’s performance e.g. recruitment, performance reviews, learning and development, discipline, grievance, industrial relations
  • Manage, within own remit, maximum payload utilisation in line with organisation’s commercial targets, adherence to ZFW, weight and balance in accordance with specific aircraft requirements and the use and maintenance of specialised equipment, including ULDs, in accordance with organisation’s policies and procedures, regulatory requirements and completion of correct documentation
  • Manage effective ramp operation, including arrival, turnaround and departure, for the organisation, ensuring relevant communication with all other airport stakeholders and government agencies to ensure the effectiveness of the whole aviation operation
  • Ensure safe movement of aircraft, including effective scheduling and aircraft flow management, in line with stakeholders’ operational targets
  • Plan and manage the required amount of specialist team members, vehicles and handling aids airside, to meet current and future tasking and ensure systems and procedures for air cargo and baggage handling are completed to standard within own remit and area of responsibility
  • Manage the safe movement of aircraft and/or airside vehicles within own area of responsibility, the day-to-day operation of movement teams and specialists at airports/ heliports and other landing platforms, ensuring the execution of activities is in accordance with aviation safety laws and airport procedures
  • Manage the planning of the required amount of resources according to aircraft type and the environment in line with the client, aviation environment, organisational requirements and standards and within required timescales
  • Analyse and interpret codes and regulations and use information to maximise operational performance when planning, organising and supervising the work of others and setting priorities
  • Establish and maintain positive relationships, promoting strong interrelationships with other airport users, including hanger owners, leasing tenants, fixed base operators, business and the general public.
  • Maintain records required under regulations and complies e with all regulations including Health and safety
  • Maintain Fire Service workplace activities to meet requirements while maintaining healthy, safe and productive working conditions, including takeover/handover of a duty watch, ensuring sufficient resources are available to manage the watch and recommendations for improvement to work activities are made when necessary
  • Plan and implement actions to meet the needs of the incident, lead and resolve a multi appliance aviation fire and rescue operational incident.
  • Close down, hand over and debrief a multi appliance aviation fire & rescue operational incident
  • Plan a multi appliance training scenario, applying control measures to ensure a safe training environment and develop team/individual skills and knowledge
  • Safely conduct a multi appliance training scenario in accordance with organisational requirements to develop individuals against objectives.
  • Review a multi appliance training scenario and implement any necessary actions in accordance with organisational policy
  • Manage the safe movement of aircraft within own area of responsibility whilst airborne within designated airspace and on the airfield
  • Manage the planning of the required amount of resources, including the allocation of work to meet the departmental aims
  • Impart knowledge of rules and regulations for driving on an airfield to staff, monitor their performance and ensure compliance with organisation and regulatory requirements
  • Manage processes and procedures to ensure completion in a timely manner enabling safe and efficient flow of air traffic
  • Supply flight crew with aviation safety information
  • Manage the safe movement of aircraft within own area of responsibility
  • Prepare and submit an Integrated Initial Flight Plan Processing
  • In the event of accident, incident or emergency, select an appropriate diversion airfield
  • Manage the planning and allocation of resources to ensure safe and effective operation of the department in line with objectives and service standards,
  • Manage travel documentation to ensure compliance with organisational and legal regulations, investigate service failures and errors, recommending and taking appropriate action, liaising with stakeholders, including monitoring of systems and procedures, reports on failures and rejected travellers.
  • Work with check-in team, senior management and other stakeholders as required, making effective decisions to maintain operational standards and commercial performance, customer satisfaction and address check-in issues, e.g. late check-ins, overbooking, complaints, customer issues, excess baggage and special requests and requirements
  • Manage terminal facilities in line with organisational procedures, anticipating the impact of external influences on the aviation operation, to meet customer expectations within operational restrictions. Communicate with all relevant stakeholders when decisions which may affect the aviation operation need to be made, ensuring commercial output and minimising disruption. Manage major incidents and accidents both in the terminal and on an aircraft on the ground
  • Monitor performance against standards, investigating and addressing poor performance, anticipating future trends and adapting products and procedures to ensure consistent performance, maintain brand standards and anticipate and manage changes to aviation operations as a consequence of external factors and ensure effective communication with customers
  • Manage safety within area of responsibility, ensuring staff are compliant with safety requirements in aviation environments
  • Manage aviation security in own area of operations ensuring team members follow organisational procedures and ensure accurate reporting and recording of information
  • Manage compliance with legislation, aviation procedures and regulations within own area of responsibility
  • Manage communication with users, staff and external agencies, selecting appropriate methods and language in aviation operations
  • Manage resources effectively to ensure the efficient running of department in line with organisational procedures
  • Manage their own area of responsibility to meet the needs of the wider organisation, ensuring the needs of the site, customers, visitors and service users are met in adherence to business operational procedures and requirements
  • Manage team and facilities to deliver results according to agreed levels of performance whilst ensuring standard operating procedures are adhered to
  • Manage staff and resources to ensure compliance with procedures and actions to minimise the impact on aviation operations in the event of disruption, incidents or emergencies
  • Effectively manage all aspects of own staff’s performance e.g. recruitment, performance reviews, learning and development, discipline, grievance, industrial relations
  • Manage, within own remit, maximum payload utilisation in line with organisation’s commercial targets, adherence to ZFW, weight and balance in accordance with specific aircraft requirements and the use and maintenance of specialised equipment, including ULDs, in accordance with organisation’s policies and procedures, regulatory requirements and completion of correct documentation
  • Manage effective ramp operation, including arrival, turnaround and departure, for the organisation, ensuring relevant communication with all other airport stakeholders and government agencies to ensure the effectiveness of the whole aviation operation
  • Ensure safe movement of aircraft, including effective scheduling and aircraft flow management, in line with stakeholders’ operational targets
  • Plan and manage the required amount of specialist team members, vehicles and handling aids airside, to meet current and future tasking and ensure systems and procedures for air cargo and baggage handling are completed to standard within own remit and area of responsibility
  • Manage the safe movement of aircraft and/or airside vehicles within own area of responsibility, the day-to-day operation of movement teams and specialists at airports/ heliports and other landing platforms, ensuring the execution of activities is in accordance with aviation safety laws and airport procedures
  • Manage the planning of the required amount of resources according to aircraft type and the environment in line with the client, aviation environment, organisational requirements and standards and within required timescales
  • Analyse and interpret codes and regulations and use information to maximise operational performance when planning, organising and supervising the work of others and setting priorities
  • Establish and maintain positive relationships, promoting strong interrelationships with other airport users, including hanger owners, leasing tenants, fixed base operators, business and the general public.
  • Maintain records required under regulations and complies e with all regulations including Health and safety
  • Maintain Fire Service workplace activities to meet requirements while maintaining healthy, safe and productive working conditions, including takeover/handover of a duty watch, ensuring sufficient resources are available to manage the watch and recommendations for improvement to work activities are made when necessary
  • Plan and implement actions to meet the needs of the incident, lead and resolve a multi appliance aviation fire and rescue operational incident.
  • Close down, hand over and debrief a multi appliance aviation fire & rescue operational incident
  • Plan a multi appliance training scenario, applying control measures to ensure a safe training environment and develop team/individual skills and knowledge
  • Safely conduct a multi appliance training scenario in accordance with organisational requirements to develop individuals against objectives.
  • Review a multi appliance training scenario and implement any necessary actions in accordance with organisational policy
  • Manage the safe movement of aircraft within own area of responsibility whilst airborne within designated airspace and on the airfield
  • Manage the planning of the required amount of resources, including the allocation of work to meet the departmental aims
  • Impart knowledge of rules and regulations for driving on an airfield to staff, monitor their performance and ensure compliance with organisation and regulatory requirements
  • Manage processes and procedures to ensure completion in a timely manner enabling safe and efficient flow of air traffic
  • Supply flight crew with aviation safety information
  • Manage the safe movement of aircraft within own area of responsibility
  • Prepare and submit an Integrated Initial Flight Plan Processing
  • In the event of accident, incident or emergency, select an appropriate diversion airfield
  • Manage the planning and allocation of resources to ensure safe and effective operation of the department in line with objectives and service standards,
  • Manage travel documentation to ensure compliance with organisational and legal regulations, investigate service failures and errors, recommending and taking appropriate action, liaising with stakeholders, including monitoring of systems and procedures, reports on failures and rejected travellers.
  • Work with check-in team, senior management and other stakeholders as required, making effective decisions to maintain operational standards and commercial performance, customer satisfaction and address check-in issues, e.g. late check-ins, overbooking, complaints, customer issues, excess baggage and special requests and requirements
  • Manage terminal facilities in line with organisational procedures, anticipating the impact of external influences on the aviation operation, to meet customer expectations within operational restrictions. Communicate with all relevant stakeholders when decisions which may affect the aviation operation need to be made, ensuring commercial output and minimising disruption. Manage major incidents and accidents both in the terminal and on an aircraft on the ground
  • Monitor performance against standards, investigating and addressing poor performance, anticipating future trends and adapting products and procedures to ensure consistent performance, maintain brand standards and anticipate and manage changes to aviation operations as a consequence of external factors and ensure effective communication with customers
  • Manage safety within area of responsibility, ensuring staff are compliant with safety requirements in aviation environments
  • Manage aviation security in own area of operations ensuring team members follow organisational procedures and ensure accurate reporting and recording of information
  • Manage compliance with legislation, aviation procedures and regulations within own area of responsibility
  • Manage communication with users, staff and external agencies, selecting appropriate methods and language in aviation operations
  • Manage resources effectively to ensure the efficient running of department in line with organisational procedures
  • Manage their own area of responsibility to meet the needs of the wider organisation, ensuring the needs of the site, customers, visitors and service users are met in adherence to business operational procedures and requirements
  • Manage team and facilities to deliver results according to agreed levels of performance whilst ensuring standard operating procedures are adhered to
  • Manage staff and resources to ensure compliance with procedures and actions to minimise the impact on aviation operations in the event of disruption, incidents or emergencies
  • Effectively manage all aspects of own staff’s performance e.g. recruitment, performance reviews, learning and development, discipline, grievance, industrial relations
  • Manage, within own remit, maximum payload utilisation in line with organisation’s commercial targets, adherence to ZFW, weight and balance in accordance with specific aircraft requirements and the use and maintenance of specialised equipment, including ULDs, in accordance with organisation’s policies and procedures, regulatory requirements and completion of correct documentation
  • Manage effective ramp operation, including arrival, turnaround and departure, for the organisation, ensuring relevant communication with all other airport stakeholders and government agencies to ensure the effectiveness of the whole aviation operation
  • Ensure safe movement of aircraft, including effective scheduling and aircraft flow management, in line with stakeholders’ operational targets
  • Plan and manage the required amount of specialist team members, vehicles and handling aids airside, to meet current and future tasking and ensure systems and procedures for air cargo and baggage handling are completed to standard within own remit and area of responsibility
  • Manage the safe movement of aircraft and/or airside vehicles within own area of responsibility, the day-to-day operation of movement teams and specialists at airports/ heliports and other landing platforms, ensuring the execution of activities is in accordance with aviation safety laws and airport procedures
  • Manage the planning of the required amount of resources according to aircraft type and the environment in line with the client, aviation environment, organisational requirements and standards and within required timescales
  • Analyse and interpret codes and regulations and use information to maximise operational performance when planning, organising and supervising the work of others and setting priorities
  • Establish and maintain positive relationships, promoting strong interrelationships with other airport users, including hanger owners, leasing tenants, fixed base operators, business and the general public.
  • Maintain records required under regulations and complies e with all regulations including Health and safety
  • Maintain Fire Service workplace activities to meet requirements while maintaining healthy, safe and productive working conditions, including takeover/handover of a duty watch, ensuring sufficient resources are available to manage the watch and recommendations for improvement to work activities are made when necessary
  • Plan and implement actions to meet the needs of the incident, lead and resolve a multi appliance aviation fire and rescue operational incident.
  • Close down, hand over and debrief a multi appliance aviation fire & rescue operational incident
  • Plan a multi appliance training scenario, applying control measures to ensure a safe training environment and develop team/individual skills and knowledge
  • Safely conduct a multi appliance training scenario in accordance with organisational requirements to develop individuals against objectives.
  • Review a multi appliance training scenario and implement any necessary actions in accordance with organisational policy
  • Manage the safe movement of aircraft within own area of responsibility whilst airborne within designated airspace and on the airfield
  • Manage the planning of the required amount of resources, including the allocation of work to meet the departmental aims
  • Impart knowledge of rules and regulations for driving on an airfield to staff, monitor their performance and ensure compliance with organisation and regulatory requirements
  • Manage processes and procedures to ensure completion in a timely manner enabling safe and efficient flow of air traffic
  • Supply flight crew with aviation safety information
  • Manage the safe movement of aircraft within own area of responsibility
  • Prepare and submit an Integrated Initial Flight Plan Processing
  • In the event of accident, incident or emergency, select an appropriate diversion airfield
  • Manage the planning and allocation of resources to ensure safe and effective operation of the department in line with objectives and service standards,
  • Manage travel documentation to ensure compliance with organisational and legal regulations, investigate service failures and errors, recommending and taking appropriate action, liaising with stakeholders, including monitoring of systems and procedures, reports on failures and rejected travellers.
  • Work with check-in team, senior management and other stakeholders as required, making effective decisions to maintain operational standards and commercial performance, customer satisfaction and address check-in issues, e.g. late check-ins, overbooking, complaints, customer issues, excess baggage and special requests and requirements
  • Manage terminal facilities in line with organisational procedures, anticipating the impact of external influences on the aviation operation, to meet customer expectations within operational restrictions. Communicate with all relevant stakeholders when decisions which may affect the aviation operation need to be made, ensuring commercial output and minimising disruption. Manage major incidents and accidents both in the terminal and on an aircraft on the ground
  • Monitor performance against standards, investigating and addressing poor performance, anticipating future trends and adapting products and procedures to ensure consistent performance, maintain brand standards and anticipate and manage changes to aviation operations as a consequence of external factors and ensure effective communication with customers

Behaviours

  • Promote and instil the values of the organisation to all colleagues
  • Promote a respectful culture embracing diversity and inclusion
  • Encourage empowerment, ownership and responsibility within team
  • Encourage integrity and accountability within team, leading by example
  • Seek and provide feedback to manage continuous development of self, team and processes
  • Be technologically astute and keep abreast of industry developments and innovations
  • Be vigilant and proactive in embedding a safe, secure and compliant working culture
  • Promote and instil the values of the organisation to all colleagues
  • Promote a respectful culture embracing diversity and inclusion
  • Encourage empowerment, ownership and responsibility within team
  • Encourage integrity and accountability within team, leading by example
  • Seek and provide feedback to manage continuous development of self, team and processes
  • Be technologically astute and keep abreast of industry developments and innovations
  • Be vigilant and proactive in embedding a safe, secure and compliant working culture
  • Promote and instil the values of the organisation to all colleagues
  • Promote a respectful culture embracing diversity and inclusion
  • Encourage empowerment, ownership and responsibility within team
  • Encourage integrity and accountability within team, leading by example
  • Seek and provide feedback to manage continuous development of self, team and processes
  • Be technologically astute and keep abreast of industry developments and innovations
  • Be vigilant and proactive in embedding a safe, secure and compliant working culture
  • Promote and instil the values of the organisation to all colleagues
  • Promote a respectful culture embracing diversity and inclusion
  • Encourage empowerment, ownership and responsibility within team
  • Encourage integrity and accountability within team, leading by example
  • Seek and provide feedback to manage continuous development of self, team and processes
  • Be technologically astute and keep abreast of industry developments and innovations
  • Be vigilant and proactive in embedding a safe, secure and compliant working culture
  • Promote and instil the values of the organisation to all colleagues
  • Promote a respectful culture embracing diversity and inclusion
  • Encourage empowerment, ownership and responsibility within team
  • Encourage integrity and accountability within team, leading by example
  • Seek and provide feedback to manage continuous development of self, team and processes
  • Be technologically astute and keep abreast of industry developments and innovations
  • Be vigilant and proactive in embedding a safe, secure and compliant working culture
  • Promote and instil the values of the organisation to all colleagues
  • Promote a respectful culture embracing diversity and inclusion
  • Encourage empowerment, ownership and responsibility within team
  • Encourage integrity and accountability within team, leading by example
  • Seek and provide feedback to manage continuous development of self, team and processes
  • Be technologically astute and keep abreast of industry developments and innovations
  • Be vigilant and proactive in embedding a safe, secure and compliant working culture
Apprenticeship category (sector)
Transport and logistics
Qualification level
4
Equal to higher national certificate (HNC)
Course duration
18 months
Funding
£7,000
Maximum government funding for
apprenticeship training and assessment costs.
Job titles include
  • Aircraft handling manager
  • Aircraft movement manager
  • Fire service watch manager
  • Flight operations manager
  • Air Traffic Control (ATC) manager
  • Passenger operations manager

View more information about Aviation operations manager (level 4) from the Institute for Apprenticeships and Technical Education.