Apprenticeship training course

Electrical or electronic technical support engineer (degree) (level 6)

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Information about Electrical or electronic technical support engineer (degree) (level 6)

Supporting the manufacturing of new products by bringing the product to life and resolving manufacturing problems.

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • Mathematics and science for engineers
  • Materials and manufacture
  • 3D Computer Aided Design and Computer Aided Engineering
  • How to undertake and apply business-led projects
  • Understanding actuators and sensors
  • Electrical and electronic principles and electronic devices and applications
  • Product improvement and engineering project management
  • Digital electronics and microprocessors

  Skills

  • How to comply with statutory requirements and stringent organisational safety requirements
  • Producing components using hand fitting techniques
  • Producing Electrical or Electronic Drawings using a Computer Aided Design (CAD) system
  • Preparing and using lathes, milling and other general or specialist machines and High Tech equipment
  • Wiring and testing electrical equipment, assembling and testing electronic circuits
  • Using computer software packages to assist with engineering activities
  • Producing engineering project plans
  • Maintaining and improving electrical equipment and systems
  • Project management in undertaking engineering activities
  • Producing and working to engineering specifications and briefs, presenting and technical problem solving
  • Scheduling and managing engineering activities
  • Electrical and electronic product manufacturing and testing
  • Demonstrating technical and commercial management in planning and managing tasks and resources

  Behaviours

  • Safety mindset: This occupation sits within an industry with a high level of safety critical activities. There has to be strict compliance and a disciplined and responsible approach to manage, mitigate and avoid risk.
  • Strong work ethic: Positive attitude, motivated by engineering; dependable, ethical, responsible and reliable.
  • Logical approach: Able to structure a plan and develop activities following a logical thought process, but also able to quickly “think on feet” when working through them.
  • Problem solving orientation: Identifies issues quickly, enjoys solving complex problems and applies appropriate solutions. Has a strong desire to push to ensure the true root cause of any problem is found and a solution identified which prevents further recurrence.
  • Quality focus: Follows rules, procedures and principles in ensuring work completed is fit for purpose and pays attention to detail and error checks throughout activities
  • Personal responsibility and resilience: Motivated to succeed accountable and persistent to complete task.
  • Clear communicator: Use a variety of appropriate communication methods to give and receive information accurately, and in a timely and positive manner.
  • Team player: Not only plays own part but able to work and communicate clearly and effectively within a team and interacts and helps others when required. In doing so applies these skills in a respectful professional manner.
  • Applies Lean Manufacturing Principles: Continuous improvement in driving effectiveness and efficiency
  • Adaptability: Able to adjust to different conditions, technologies, situations and environments.
  • Self-Motivation: A ‘self-starter’, who always wants to give their best, sets themselves challenging targets, can make their own decisions.
  • Willingness to learn: wants to drive their continuous professional development
  • Commitment: Able to commit to the beliefs, goals and standards of their own employer and to the wider industry and its professional standards.
• Apprenticeship category (sector): Engineering and manufacturing
• Qualification level: 6; Equal to degree
• Course duration: 60 months
• Maximum funding: £27,000 ; Maximum government funding for ; apprenticeship training and assessment costs.
• Job titles include:
  • Electrician
  • Electrical engineer
  • Technical support engineer
  • Electronic technical support engineer
  • Electrical support engineer
  • Support engineer

View more information about Electrical or electronic technical support engineer (degree) (level 6) from the Institute for Apprenticeships and Technical Education.