Apprenticeship training course

Operations manager (level 5)

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Information about Operations manager (level 5)

Managing teams and projects in line with a private, public, or voluntary organisation's operational or departmental strategy.

• Knowledge, skills and behaviours:
  View knowledge, skills and behaviours

  Knowledge

  • Presentation skills and methods.
  • Relevant regulation and legislation requirements, and their impact on their team, the individual, their role and the organisation.
  • Legislation and organisational policies relating to equity, diversity and inclusion in the workplace and their impact on the organisation and stakeholders.
  • Approaches to people management, for example recruitment, performance management, reward, and talent management and resource planning.
  • IT and software tools used to support the current and future needs of the organisation, including advances in technology.
  • Methods for researching, analysing, interpreting and evaluating data to inform judgements and enable decision making.
  • Financial management techniques and implications of decisions for budgets.
  • How to identify and manage organisational improvement opportunities.
  • Project management tools and techniques.
  • Methods used to identify, manage and prioritise stakeholder relationships.
  • The current and future needs of the sector and the impact on their organisation.
  • Problem solving and decision-making techniques.
  • Influencing and negotiation models and techniques.
  • Conflict resolution and mediation processes.
  • Communication techniques and approaches.
  • Ethics and values-based leadership theories and principles, for example employee wellbeing.
  • Change management concepts and methods for implementing change within the organisation.
  • Leadership and management tools and techniques.
  • The sector in which the organisation operates and its impact on their role.
  • The continuous development requirements and learning needs of their team.
  • Business continuity principles, including risk assessment, contingency planning and disaster recovery.
  • Organisational policies and procedures, for example health and safety.
  • Responsible organisation policies and practices covering social, environmental, and economic factors, including sustainability.
  • Coaching and mentoring techniques.
  • The strategic direction of the organisation and the impact on operational plans.

  Skills

  • Communicate and present information to stakeholders using different types of media.
  • Identify problems and provide solutions.
  • Manage and set goals and accountabilities for individuals and teams.
  • Analyse performance data for individuals and teams to identify areas for improvement.
  • Manage and influence project activity to deliver within budget and resource requirements.
  • Lead and influence the team and individuals to support an inclusive culture of equity, diversity, and the promotion of well-being.
  • Motivate team members and individuals through collaborative activities, for example one-to-one coaching and team meetings, to achieve organisational goals.
  • Use digital tools to analyse information and monitor performance and budgets to drive the implementation and delivery of plans and projects.
  • Research, interpret and analyse information to inform the implementation of business plans or projects.
  • Evaluate the impact of outcomes from organisational plans or projects to drive the decision-making process.
  • Interpret and implement the practical application of regulation, legislation and organisational policies for stakeholders.
  • Manage continuous improvement and change for their team and organisation.
  • Analyse and prioritise organisation activities in response to the operating environment.
  • Implement business continuity plans, including risk assessment, contingency planning and disaster recovery, to ensure the uninterrupted operation of critical functions.
  • Identify and respond to external factors that may influence the future landscape and evaluate their impact on the organisation.
  • Influence and negotiate with stakeholders to shape and agree goals and outcomes.
  • Manage relationships across multiple and diverse stakeholders.
  • Deliver sustainable services and solutions which allow the organisation to respond to changes in social, economic and environmental factors.
  • Manage and facilitate learning and continuous professional development for their team.
  • Coach and mentor individuals within their team.
  • Develop and implement operational plans that align with the strategic direction of the organisation.

  Behaviours

  • Acts professionally, ethically and with integrity.
  • Supports an inclusive culture, treating colleagues and stakeholders fairly and with respect.
  • Takes accountability and ownership of their own and the team’s tasks and workload.
  • Seeks learning opportunities and continuous professional development for self and the wider team.
  • Works flexibly and adapts to circumstances.
  • Works collaboratively with others across the organisation and stakeholders.
• Apprenticeship category (sector): Business and administration
• Qualification level: 5; Equal to higher national diploma (HND)
• Course duration: 30 months
• Maximum funding: £7,000 ; Maximum government funding for ; apprenticeship training and assessment costs.
• Job titles include:
  • Area manager
  • Department manager
  • General manager
  • Operations manager
  • Regional manager
  • Specialist manager

View more information about Operations manager (level 5) from the Institute for Apprenticeships and Technical Education.